A company that died when O2 took them over
As we all know O2 have gone from being a very good comms company to very aggressive and rude in the last 18 months. This has filtered through to companies they take over, such as BE Broadband. BE now take longer and longer to respond, and the call centre staff babble in their native tongue over the top of you. If things are working first time you should be ok though, and they are mid-range in price but there are much better deals out there from Orange, PlusNet etc. Their prices have increased a lot recently (about 40% = £5 extra a month!) BE are borderline average, they were better. And its easy to see why they're going downhill...choked by O2. Oh, and when you cancel you get an email confirming that "work is being carried out in your area" and your broadband suddenly goes off! Coincidence? When you're on the cancellation call they offer 2 months reduced price to stay - if you decline that they get nasty, spit their dummy out and start slagging off the competitor you're going to and saying the speeds wont be the same...blah..blah. Very professional!