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3 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

absolutely terrible customer services.

Bought approx £1200 of goods, with £665 on 2 bathroom pieces of furniture that we only bought after being assured by the Warrington showroom staff that they came completely built and were definitely NOT flat pack. . . . surprise surprise - flat pack.
Contacted CS and they agreed after speaking to store staff that they had "possibly" been mis-sold, but could only arrange refund after speaking to the sales advisor that actually sold us the items- fair enough. what followed was 4 weeks of being deliberately messed around - staff not ringing back/not emailing or replying/being cut off mid call/failures to pass to accounts dept for refund etc etc. in the end they had the returned goods and my money for another 2 weeks for which the whole time i had to constantly call and email and chase this up; absolute nightmare and a waste of lots of my time - the most frustrating experience i have ever ever had.

i would love to comment on the products but at this time i am far far too angry!
    TrustScore 7.9 / 10
    12,871 Reviews

    Reply from

    Thank you for your feedback; it is greatly appreciated.
    It is important Better Bathrooms meet our customers' expectations and on this occasion it seems we fell short this and for that I would like to apologise.
    I am sorry for the miss-communication surrounding the furniture and for the delay in the process of your refund which I note was processed on 12 October.
    I trust you are happy with the rest of your order but should you require any assistance, please do not hesitate to contact a member of the customer services team on 0844 484 7678 option 2 and we will be happy to help.
    Thank you for your business; we appreciate the feedback and your custom.
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