Thank you for submitting your review. The company do make it clear on the website, at checkout and also by email prior to delivery that the delivery will be a kerbside delivery only as the order will be palletised. The email which is forwarded to you advises that you will require 2 able bodied persons to be available to accept the delivery. The company have recently introduced there own transport service with is a two man delivery with items delivered to a ground floor location of your choice. This service is currently limited to a small geographical area but will be extended further in the near future as the feedback from customers using this service has been outstanding. Thank you for taking the time to provide feedback on this area of the service which we offer.