BetterBathrooms.com reviews

BetterBathrooms.com reviews

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7.9
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Review by confirmed purchaser

great quick service.

My son is looking for the whole thing doors and fray I will certainly be putting him in touch with you mines is done and it is looking great.
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Review by confirmed purchaser

Good and speedy response to our order

We ordered an attachment for our shower cubicle from Better Bathrooms and was impressed with the speedy response to our order.We expected to wait up to three days after we received confirmation of dispatch in fact it was delivered the next morning.very impressed with the service
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Review by confirmed purchaser

What I ordered, when I ordered it!

Better Bathrooms made ordering very easy, with prompt delivery. No hassles, no fuss. Good times.
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Review by confirmed purchaser

brilliant!

Lovely bathroom suite, quick delivery, good communication. Can't fault them at all, would definitely recommend.
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Review by confirmed purchaser

Fantastic service and product

We were looking for a new toilet for our downstairs cloakroom and visited all the usual stores. We had already decided on the style we like which was flush with the back wall to hide the soil pipe and saw one similar in B & Q for £799. However, we were able to buy a virtually identical product from Better Bathrooms (Calder) for £189 plus delivery! Throughout the process we were kept informed on the delivery schedule and the courier company contacted us to arrange dleievery as promised. It turned up on time and I can honestly say we are truly delighted. It is a fabulous product, complete the cistern, soft closing seat and fittings etc and we are very satisfied customers. I will definiely use Better Bathrooms again -a great company. Thank you!
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Review by confirmed purchaser

Do not believe website stock levels and hope you do not have a problem

First I think £36 is a lot for delivery when they do not use a decent delivery company (this may vary depending where you live). If you get everything you ordered and it's not damaged you will be OK, problems only come when you have an issue with an item. In my case it was the bath that was badly damaged on the inside (appears from warehouse storage) and also on the outer edge (from delivery company). Their website states they have "Huge stocks" under the "Why shop with us", this appears to be untrue for me as I cannot get a replacement bath from them for over 6 weeks (the website still shows the bath in stock and available to order!). Customer care are OK via the live chat but do not seem to care much about any problems. Do not think I could recommend them to any friend based on this experience, there is too much that could go wrong and then you are in for a long painful journey.
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Review by confirmed purchaser

Excellent value for money.

Delivery was very quick; we ordered the suite on Monday afternoon and it arrived on Thursday morning. Better Bathrooms and the dekivery company kept us fully informed by email, text mesage and mobile on arrival.
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Review by confirmed purchaser

customer service brilliant

I am very happy my bathroom arrived as scheduled and although a small flaw was found on inspection.
The company replaced in very quick time!!
Excellent customer service, will recommend to my friends and acquaintances as a very good supplier.
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Review by confirmed purchaser

Great price and helpful customer service support. Would use again

Ordering a complete bathroom suite proved really easy to do as the website helped to identify important things a lay person might not realise were needed. The only difficulty I experienced was that the courier service contracted to bring the suite were not insured to deliver the goods any higher than ground floor. This meant that I had to take the day off in order to get the materials into my first floor flat. However, the order was complete and the quality of things exceptional for the price!
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Review by confirmed purchaser

Professional and speedy response to all our queries.

Visiting Better Bathrooms Leicester for the first time was a pleasure, staff were both friendly and professional. All of our queries were answered and our needs were fully met. I would recommend to friends.
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Review by confirmed purchaser

carriage way too high

I had to rerturn some valves, would not raise me a return note until I ordered another set, charged £10.00 carriage. They tell you to check your goods within 7 days to do that you have to unwrap your item in my case it was a shower door. I throw the outer packaging away. Was wanting to swap it. I was told I was unable to do that because I had taken it out of the packaging!!! Nothing wrong with the products just make sure you order the correct items as you have to return them yourself, or if they arrange it, it will cost your £35!!! poor customer service
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Review by confirmed purchaser

As good as they say

I was very pleased with the quality of the item purchased and the service. The item, unfortunately, was damaged on arrival and I phoned to notify Better Bathrooms. I was immediately offered a replacement. This was delivered the next day. I am very happy with the outcome.
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Review by confirmed purchaser

fairly good until we had a problem with part of the shower

We asked for the bathroom to be put on hold so that we could have samples of the tiles and both orders could come together the bathroom arrived no samples they arrived the next day. The basin was damaged which they said would be replaced so i ordered the tiles and a radiator for next day delivery. This did not arrive and was told it would be before 12 the following day which it did arrive as promised. We fitted the shower and there was a crack on the divator we were asked to take photos and email before a replacement would be sent out this was duly done and have not had a reply to my email, also rang and still waiting reply another day my fitters will have to come back. Why did they request photos of a small item when the basin was replaced with no fuss at all. It seems that the sales staff are very good at selling but the after care needs to be refined a little. Would like a reply re the faulty shower part please.
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Review by confirmed purchaser

Excellent

Very happy thank you
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Review by confirmed purchaser

Great supplier

Easy navigation of web site, great selection of products, looked in Spain for like items and other sites and shops but BetterBathrooms.com made it easy and cheaper that others
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Review by confirmed purchaser

Very poor customer service and delivery

Don't go for the Guaranteed delivery day waste of time. When calling customer services at on the day of delivery at 4.30pm they just said its not coming till the next day so taking a day off work for the GUARANTEED delivery day was a joke so had to take another day off work. All customer services could offer was a £10 refund on the Guaranteed delivery day. I would at least full refund on delivery as having to take a second day off work and for having to call them to find out its not coming so my opinion no customer service at all. Once I got the goods the base of the toilet cabinet was broken. I called customer services again but waiting on the phone 15min I give up and end up fixing the base myself.
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Review by confirmed purchaser

Damaged goods and poor delivery communication

No information regarding delivery date 1week after payment and emailed order confirmation. After having to chase up delivery several times we were assured it would arrive by 11am next day, or delivery company would call to give a 2 hr window. Having waited in all day delivery eventually arrived at 3.15pm. Goods were soiled on the inside of drawers and were visibly not pristine quality. Looked like item was an end of line / seconds product!
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Review by confirmed purchaser

Good value for money with prompt delivery.

I was initially worried about ordering a bath online but would definitely recommend it now. I ordered a roll top bath with taps etc much cheaper than buying in my local B & Q. I received a telephone call as arranged to sort delivery arrangements. The bath was delivered at my convenience. Unfortunately the bath had a slight fault when it did arrived so I contacted Better Bathrooms by email because Customer service was constantly engaged and without any fuss I was offered an immediate replacement. I'm now waiting for this new delivery but I would definitely use this company again in the future.
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Review by confirmed purchaser

I its me

Quick delivery product as stated in the advert good value for the money what more can I say Brilliant.
Thanks.
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Review by confirmed purchaser

Fast, efficient service at a bargain price!

We looked at dozens of contemporary countertop basins on the internet before ordering a pair of Sahara basins at a fraction of the price of many similar ones from other companies. The basins were delivered swiftly and safely and look much more expensive than they were. We are thrilled with them. We were kept fully informed at every stage of ordering to delivery and would not hesitate to recommend Better Bathrooms to anyone.

Better Bathrooms UK LTD Details

Better Bathrooms' 7 Day Money Back Guarantee

If you're not 100% happy with the quality of your item, Better Bathrooms offers a 7 Day Money Back Guarantee... After all, we're only happy when you're happy

About Better Bathrooms

As well as our online store, www.betterbathrooms.com, we also have 3 showrooms, one in Wigan, one in Warrington and our latest store in Manchester City Centre. All our showrooms offer our internet prices in store which means the prices you see on the web, are the prices you pay in the showroom.

We also have a large 100,000 square foot warehouse, which always holds up to £15 million worth of stock, which enables us to keep more products in stock than any other online retailer and ensure we can offer nationwide express delivery. Located next to our warehouse is our sales counter, where customers can come and collect their orders 7 days a week.

With our dedicated UK based customer service centre, Better Bathrooms offer after sales service for all of our customers to answer any questions you may have following your purchase with us. Be it a technical question about the installation, or something wasn’t quite right for you – after all, everyone is allowed to change their mind, which is why we offer a 7 Day Money Back Guarantee on all of our products. We’re only happy when you’re happy!

Visit BetterBathrooms.com

Contact information

Call us on: 0844 484 7678
We live here: Albion Park, Warrington Road
WA3 5PG Glazebury
United Kingdom

Category

BetterBathrooms.com is ranked 96 out of 141 in the category

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