we purchased a shower tray 900 x 8000 but when the fitter lifted the floor to fit it the drain hole was in the wrong corner, when I contacted better bathrooms I was told that they did not do this style with the drain in the opposite corner (other companies do ) so we had to change the size of the unit which was £119 cheaper as 4 weeks had passed we were told that we could not have a refund only a credit note that we will probably never use.better bathrooms gain our loss.
Super fast delivery
Text message at every point of action ie picking, dispatch, delivery.
Rang half hour before arrival
Everything in stock
Correct items delivered
Happy happy customer.
If I could give ten stars I would.
The ordering and communication was excellent. BUT. When it came to delivery I was left with no alternative but to send the goods back --- I suggest you change your couriers - MOST unhelpful . Having just returned from hospital after major surgery I was unhappy with the service -to say the least - and disappointed.
Ordered a new bathroom tap and a slotted waste (new basin plug) for urgent next day delivery.
Delivery charge was quite high even for next day delivery, but order arrived on time and both items were good quality. No complaints
I encountered some initial problems with your payment system. The order was placed, but for reasons not known to me, the payment could not go through.
Delivery date could not be met as the pallet company failed to offer prompt service.
But when I opened the boxes, I forgave them. The products are superb - good value for money.
I have just installed a new bath supplied form Better Bathrooms and on removing the protective film, which we left on until installation complete, there appeared a crack which had obviously been held in place by the plastic. Better bathrooms will not replace the product as it has been installed, left me well and truly out of pocket!
I ordered a shower, wash basin and pedestal and toilet. The consignment arrived on the arranged day but the cistern was broke into several pieces. I called BetterBathrooms who were very apologetic and concerned that there had been damage caused in transit. What I am not happy with is that delivery of the replacement cistern follows the normal delivery course, ie about five days. This is not acceptable especially if I were to have planned the installation the day after delivery. BetterBathrooms should prioritise delivery in circumstances akin to this and ensure a next day delivery.
The charge off re-delivery was appalling! Shocked as was my customer when faced with this news. I then had to pay out for this charge as customer refused thus loosing profit. You will now loose myself as a long standing and regular customer.
Every thing went well until we got a phone call from the neighbour next to the house we were doing up as our inheritance, to say there is a huge lorry here delivering your bathroom suite. We had not been told exactly when to expect the delivery and if she had not been around and still retaining a key for the house we would have had problems, so our concern was we first of all were not there to accept delivery, we could not check it over for damage or missing parts, it could have been left outside and we non the wiser, or returned to warehouse. the company has been informed of this and hopefully they will insist customers are kept informed up until the actual day of delivery. I have not seen the items as i'm indisposed with cancer and broken ankle but my husband has since been there and said it was nice. we would buy again from this comapny.
Bought a downstairs bathroom, very poor quality products. Three items had to be returned at my cost, and they provided incorrect technical information to my plumber, and promised him replacement part would be sent out next day - never happened Refused to replace faulty tap, note they on give 1 year gaurantee on taps where others give 5 or 10 years, which reflects the poor quality. Would not recommend to anyone, go to a reputable plumbers merchant.
Despite having contacted customer service to remove an item from my order, prior to order processing (for which I was told had been done) the item was dispatched anyway. This meant i had to arrange return and take time off work for this - completely unwanted hassle.
On the plus side, a missing shower seal was replaced very quickly without any fuss.
Overall, I was very happy with the products quality, communication and the competitive prices. Thanks.
I would highly recommend BetterBathrooms from the start to the finish I have been updated at every stage with my order, the guys who delivered my goods were very helpful and on time. Even when my shower head was damaged customer services could not do enough to help me and sent out a replacement in two days. I would definitely use them again and the quality of the goods is excellent.
THE STAFF WERE HELPFUL BOTH WHEN ASKING QUESTIONS BEFORE PURCHASE AND WHEN PLACING THE ORDER EFFICIENT IN ADVICING OF PROGRESS AND PLEASED WITH PRODUCTS WHEN THEY ARRIVED. EXCEPT THAT 4 OF THE ITEMS WERE BADLY DAMAGED ON ARRIVAL; MAINLY THE FAULT OF
BAD CARRIER SEFVICE BUT THE BATHS SHOULD HAVE BEEN BETTER PACKED /PROTECTED. ALSO IT HAS BEEN A RIGHT PAIN TAKING PHOTOS SENDING THEM BY EMAIL ( ESPECIALLY FOR AN OLD NON TECKY LIKE ME ) TO OBTAIN REPLACEMENTS
The value was excellent. It was unfortunate that some items went out of stock and delayed the full delivery. The delivery service people were helpful send pleasant. I will definitely recommend Better Bathfooms in future
We got just what we wanted at a much cheaper price than others we looked at, delivered right on time. We couldn't 't have asked for more. This is the second time I've used Better Bathrooms and can't recommend them highly enough.
Undoubtedly the best internet service I have ever had. BB kept me informed by email every step my order took and finally confirmed delivery by text. I wouldn't hesitate to recommend them. I am about to place another order and sure it will be another painless task.
BetterBathrooms give me the confidence to purchase any product from their extensive range. I was delighted when I recieved my recent order. The quality is far beyond my expectations for the price, and will be purchasing again in the near future.
A first class Quality and Service.
Delivered early on the day of my choice as promised. Packaging was more than adequate and arrived undamaged.
The only downside with ordering a bath on-line are the pictures, which being white, don't show much detail. Pleased with this quality product.
Overall an excellent company to buy from, I would recommend to anyone.
The service I received from Better Bathrooms was excellent. Zara on customer services was extremely helpful suggesting alternatives when my original choice of bath panel was out of stock.
I was kept informed of every stage of the ordering and delivery process and delivery was arranged at my convenience.
I would not hesitate to use Better Bathrooms again, or recommend them to anyone else thinking of purchasing a new bathroom suite or shower.
I found this supplier by chance whilst trawling the net for a suitable replacement shower door in my en-suite. It was unfortunate that I had already purchased all the other fittings and fixtures or I would have purchased everything from them. However when I undertake the renovation of my bathroom I will certainly be going back such was the range and prices at Better Bathrooms.
I have used Better Bathrooms several times now and am amazed at how promptly they deliver. As I live in the Scottish countryside, for other suppliers I normally have to add 2-3 days on to a stated delivery time. It was late on Saturday when I submitted my most recent order to Better Bathrooms, and it was delivered on Monday. Awesome!!
Paid extra for next day delivery only to find items damaged, then waited three days for a replacement item and was told I can't get refund for next day delivery charge as the damaged goods got there on time, not much use having goods there on time if they are damaged.
We ordered a toilet and wash basin from better bathrooms and opted to pich them up ourselves from their warehouse. When we picked them up the staff opened all the boxes containing porcelain ie toilet, cisten, basin and pedestal in front of us to check for damage BUT did not open the box containing the toilet seat. When we can to fit the toilet seat it had been smashed and because we had signed to say everything was ok when we picked it up we had to buy another seat. So make sure you check EVERYTHING when you sign.
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