Misleading illustration. Slow customer services.
Recovering from a serious illness I ordered two raised toilet seats for home use, based on the illustration, which shows a seat 4-5" deep (I would estimate). The order was placed over the internet a week before I was due to be discharged home. 5 days later, while still in hospital, I got a phone call from a woman claiming to be from Betterlife, asking for my credit card details. The call was difficult to understand because her voice was painfully amplified and was intermittently drowned out by the voices of her colleagues dealing with other customers (not all happy by the sound of things). It took a long time to persuade her to give me enough details of the order to ensure it wasn't a phishing scam. My wife unpacked and installed the seats before I came home. They are a fraction the height shown in the photo and useless for my needs. The specs do show a height of only 2" but the picture is of a different product - misleading. Deliberately so? Of, course, now unpacked and installed they are not returnable and replacements difficult to get at a weekend - leaving me struggling. £40+ "down the pan". Would not shop with Lloyds Pharmacy/ Bettalife again.