Reply from BHL
[REPLY]
- Reviews (1,243)
- Olga
- 1 Review
Very poor dissapointed service!
I am very dissaponted with the Service I received from BHL Company. At the beginning of this year I ordered a desiner smart looking radiator, but it turned out to be damaged. I sent it back after taking couple of pictures of the damaged radiator and sending an email to the Company requesting a full refund in February 2013. The damaged radiator had been collected very quickly, but the refund ( which turned out to be NOT FULL) I received only in May 2013. The worst part of it that in order to get my money back I had to phone them a few times with no clear answers every time I called. When I finally got the refund I realised that it was not full amount. So, I had to phone them yet again only to find out that the delivery charge has not been refunded for some unknown reason. The next step was that the Company asked me to write a complain about it and someone suppose to look at it. I sent my email to them yesterday. It means that the matter is still not resolved!
After sending the first damaged radiator back I ordered another one. The Delivery of my second radiator was booked 2 or 3 times and cancelled at the last minute. Again I was on the phone for hours as nobody could give me a confirmation of the Delivery time. It caused me a lot of stress and time wasting. Finally, after the 3rd attempt my radiator has arrived and surprisengly NOT being damaged!
In conclusion, I feel that the BHL is providing very poor service to the customers.
- Malcolm Harris
- 2 Reviews
difficult to find correct part
Very pleased that this company could supply a replacement guttering end cap when no one else locally could do so
- Amy C
- 1 Review
Great communication, helpful staff, can select delivery day, A* service
Having been let down by several other companies I came across BHL online. Their online chat was useful, it was real person who provided me with assistance when enquiring about stock levels and delivery times. They were honest about how long it would take to get the products (the last company said delivery would be within 3 days and 3 weeks later were fobbing me off with tales about why they had not sent the items). They let me choose a delivery day (which meant I could book the delivery for my day off). They kept me updated by email as to the progress of my order.
- Hardeep
- 1 Review
GREAT product at a GREAT price
I needed a bath panel for my tenanats, everywhere I looked was too expensive and I found BHL online and found one at a great price. The transaction was nice and easy., plenty of detail given on the listing and the delivery was very quick. Reasonable delivery charge considering the size of the item. I would highly recommend BHL. and definitely use them again.
- John
- 1 Review
Excellent value. Delivered when they said.
Excellent value. Delivered when they said. Customer services polite and efficient.
- Anthony Taylor
- 2 Reviews
Excellent Speedy Service
Item dispatched and received in three days. could not be better.
- Antonietta
- 1 Review
EXCELLENT PRODUCT AND BRILLIANT SERVICE
This is the first time I've bought radiators on line. The product and service was excellent and the delivery was quickly. I would recommend BHL to my families and friends
- Emma
- 1 Review
Good Customer service which didn't quite follow through on delivery day.
When ordering online i found it weird i was not able to book/ arrange a delivery slot. It was nearly a week later when a delivery datewas confirmed and i didn't expect it to be so late - i assumed when ordering they would be with me within the week.
I had to rearrange the delivery date and BHL were very accomodating. However i was told the delivery would be in the morning (8-12 slot) and we arranged that the driver would call me an hour before arrival as i don't live at the property. However, no call was made and the rads turned up about 4pm that day. Lucklily my husband was working at the house all that day but otherwise this would have been a real issue.
- Precision Built
- 1 Review
Trustworthy company, good online pricing
I purchased a combi boiler with this company online. The checkout was easy and delivery was fast. I will use this company again in the future.
- phil calder
- 1 Review
hassel free purchase
Purchased an all night burner. The order went through faultless. Less common than you you might expect these days. Well done
- Liya
- 1 Review
Excellent service
Ordered some water filters which are quite difficult to find but managed to order through BHL at a very competitive price.
Ordering on the website was very easy especially with the option to pay via PayPal.
Was kept up to date with my order via email and item was delivered between delivery dates promised.
Would definitely recommend.
- Ron.
- 2 Reviews
Good price, shame about the delivery.
I ordered some Calflow flow restricting cartridges for a bathroom tap - about the size of an oxo cube each (there were 3). I was told only after the order had been placed and the money taken that they would be delivered after about three weeks. Why so long for such a small and low value item (£15 total order)? Had I known first, I would have ordered them elsewhere. Not impressed.
- Chris Robson
- 1 Review
- brian leslie saddington
- 6 Reviews
Another perfect order
Excellent choice & priced right. just what it said on the packet!
- Mark Jones
- 2 Reviews
Brilliant customer service.
Superb prices and great service. I cocked up my order but the staff couldn't have been more helpful in sorting it out. I can't rate them high enough in comparison to other online traders.
- anthony kelly
- 1 Review
The customer matters
I have ordered a number of radiators at different times over the last year. I have found the website simple to use and the number and variety of products ample to satisfy any requirements. The price is also extremely competitive. But the real test of customer service is when things go wrong- on two occasions I ordered the wrong size radiator but there was no problem with return/refund and reorder. The telephone staff were helpful and informative.I will continue to use and recommend this company.
- Geoff Webb
- 1 Review
Not brilliant
When I placed my order I had expected an early response to my order, this did not happen. I finished up having to phone the company and send emails before I received a reply. it took 3 weeks to get my order through these people only to find that the equipment I had ordered was delivered from my local town 12 miles away, Had I known that this was how they worked I would have gone into town and picked them up myself.
- Lee S
- 1 Review
Simple and easy
No fuss, no hassle, simple and excellent value for money. Would recommend.
- roger
- 1 Review
thanks for quick turnaround will use company again when required
this company has all that is required for heating equipment etc has good prices good delivery times equipment good quelatey no hassel pictures of equipment on line is great shows all types and sizes
- John
- 1 Review
Excellent service and great price
Was kept fully informed of ordered, spoke with them to rearrange delivery and they were very accomodating. Will definately use again.
- Robert
- 5 Reviews
Perfect - will use again
These are the guys for Terrain guttering products, takes around a week for delivery, but I guess they have to order in these products, good comms - they respond quickly to emails. Thanks.
- Patrick
- 1 Review
Great, friendly service.
You get the feeling that you are dealing with real people who care about your order. Helpful and friendly. Great!
- Philip
- 1 Review
Good service and communication
Ordered a bath and plumbing spares as their prices are very competitive. Good communication on delays to ordered items. Overall very pleased. Will use them again.
- Dave
- 1 Review
Good competitive pricing.
The delivery was longer than I expected and the toilets had no fitting kit of any type.
- Kim
- 2 Reviews
Honest, polite, on time, correct parts - good price
Got some parts from these people quicker than the big nationals could - or even the manufacturer could! Have saved their URL tu use again. Defo recomend them
- Andrew
- 1 Review
Easy transaction and fast delivery
Item dispatched quickly. No problems.
- Mike
- 1 Review
A cracking little phone holder that makes getting lost so much easier.
Satnav phone holder arrived on time and in perfect condition. So simple to attach that even my missus could use it. I will use this company again for similar products.
- victoria ferguson
- 3 Reviews
very efficient company
I had no problems i had to ask a question on line and i got a reply very quickly the delivery people were very good too.
- Delwyn
- 1 Review
Excellent Products - Excellent Prices - Excellent Service
A five-star shopping experience - BHL provide very good prices and prompt delivery - staff are really helpful, have excellent product knowledge and come back to you when they say they will - unlike many suppliers!
- Ian D Housam
- 1 Review
No delivery had to chase up then incomplete when arrived had to chase up again.
I order some radiator parts in February, I had an email to say that they would be delivered at the end of March. By early April i rang as the parts had not been delivered. They delivered my order a few days later. However when I opened up the packaging, two side panels were missing. Side panels of a radiator which should be sent as a pair (and paid for as a pair) and has Panels (Pleural) in the description. As I write this still awaiting missing pair
- Keith
- 1 Review
Good price but no stock and weeks to deliver.
Good website and attractive price but after you have placed the order then you learn that it's going to take a month before delivery, very frustrating particularly as it was a toilet cistern that was constantly overflowing and needed replacing quickly. Not impressed.
- Peter
- 1 Review
Radiated (actually should be "rated") confidence in bhl web site
Good prices and customer relations.
A delivery date was given for the radiators I ordered and I was able to state a time to suit myself.
The delivery driver was very helpful and helped to place the radiators in the location I needed them.
No problems.
- Alec
- 1 Review
Delivered in 3 days standard delivery chosen
Best price for the shower on the net. Prompt delivery, goods arrived undamaged, carrier was polite and efficient. Shower as fitted and works as you would expect, everything was in the box including screws and wall plugs.
- Sue CJ
- 2 Reviews
Great price and fast delivery
I bought a sink and toilet and the price for both was very reasonable. Communication and delivery could not be faulted. Would definitely recommend.
- Leandro
- 1 Review
Still waiting for my delivery
The delivery arrived but know one was home to receive it, and since then I've been unable to speak to someone in customer service about my purchase, because they keep me on hold for at least 10 minutes till I give up.
I am very happy that you sent me this e-mail, because maybe now someone will do somethig about my order.
My order details are:
Order Notification: 59288478
VAT NUMBER: 173123979 Registered Company Number: 1725290
My Postcode: BR1 1LT
Regards,
- Colin O
- 4 Reviews
Brilliant
The items was delivered within 2 days and was very cheaply priced, well done..
- thomas
- 1 Review
Wow. Great service. Great price
After pricing a lot of sites and local companies for a plinth heater, I came across BHL website. Entered the make and model of heater I wanted and was very surprised. The cheapest quote I had already received was over £300. BHL quoted £195, what a difference. Phoned them up to make sure I hadn't made a mistake, the person I spoke to was very helpful,knowledgeable and friendly. Being cheeky asked if there was any discounts and was offered free delivery. Jumped at the offer and within 5 days item arrived with all parts, none missing, a bonus. Would order from this company again and recommend them to all!!!
- John
- 2 Reviews
Best product and price on th.e market
Arrived quickly in first class packing. My plumber had no problems, installing in place of 25/30 year old.Myson heater.
Looks good but taking time to master remote!
Somewhat noisy at higher heat but acceptable.
Otherwise brilliant!
- Deborah Pearce
- 1 Review
Not that impressed
Once the order was placed I was told to expect an e-mail within 48 hours to say when delivery could be expected I had to contact the company myself to find out. I was told then the date and then received an e-mail confirming the date,took time off work as there had to be somebody to sign for it only to get a phone call halfway through the day to say it wasnt even at the local depot so it could not be delivered,eventually it arrived a week late
- Niels
- 1 Review
Very poor customer service, would not use it again!
Ordered goods for more than £600. Toilet pan and basin were damaged - sent an email with pictures of the damage the next day. So far no response from this company. Nothing.
Also very long (14 days) delivery time. Would not use this company again.
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BHL Details
Flat Rate Shipping
One charge for all sizes of orders.
Telephone open 6 days a week
We are open Monday - Thursday 8am to 6pm Friday 8am to 5pm and on Saturday 8.30am - 12pm.
Est. 1968, online since 1998
Our long trading history ensures you buy in confidence.
Easy payment
We accept Visa, Mastercard, Maestro, Solo, Amex, and Paypal.
MASSIVE product range
Over 85,000 products and counting in our range.
About this company
At BHL Plumbing, Heating & Bathroom supplies we sell over 80,000 products. We sell a wide range of boilers, radiators, pumps, cylinders, plumbing fittings, gas fires, fan heaters ,oil tanks and many more. Check out the latest plumbing news, plumbers forum and plumbing blog. Shopping with BHL is quick, easy & secure. Order online at bhl.co.uk or call us on 0844 2571828.
Visit BHL
Contact information
S74 9LH Barnsley
United Kingdom
Category
BHL is ranked 49 out of 109 in the category Categories Home & Garden Bathroom
BHL is ranked 28 out of 62 in the category Construction
BHL is ranked 304 out of 753 in the category Home & Garden
