Nominated collection in store date for online purchase on arrival to collect at 13.00hrs to be told that the courier does not arrive with deliveries until 16.00 -so after a 20 mile round trip left our 2nd trip 48hrs to give them time to "sort the delivery"- Still no sign of our nominated date of delivery items what a complete waste of my time; my money; my parking fees;staff completely ignorant of procedure & any remnants of customer service suggest I wait another 2 days then call in again I suggested that they might like to contact me when it arrives " don't think we can do that".....such a helpful team NOT!!! Will not be shopping in any BHS outlet ever again even if its the last store on the high street. Ohh! & where or where is their complaints procedure???Comments please Philip Green
I ordered a number of item from BHS to be delivered, the delivery arrived on time and was very fast, the only problem I had was that the parcels were just left on my doorstep rather than hidden even though there were plenty of far more discreet places they could have been left, however, this may be down to the delivery company rather than BHS themselves.
December 2013 - selected 4 items for sale off 20% discount rail, waited in a long queue to pay for items only to be told that they were all full price. Asked why items were marked at 20% reduction on display only to be told that 'if you do not want them - do not buy them'. January 2014 - attempted to purchase a bedspread online - price £45.00, unable to complete transaction owing to price showing £450.00. Went to local BHS store in Solihull Town Centre with the intention of purchasing item from there - price, a staggering £90.00. Asked for an explaination regarding the price difference and after a somewhat heated discussion with a member of staff was told that the bedspread had a new packaging label + item number with the higher price. Eventually managed to order online through this BHS store at online price less some goodwill discount. Went to store today 28/01/2014 to collect this item, waited to be served only to be ignored by a very rude young lady assistant who thought it quite amusing to continue serving other customers as and when they arrived with not the slightest intention of serving ourselves. Needless to say that I will not be shopping at BHS again and would suggest to whoever is running this business to sort out their illegal pricing policy and to adopt formal in-service training sessions for the purpose of developing customer relations and manners within their staff.
The problem with review sites is you dont often hear from the people who genuinely dont have a problem and therefore dont feel the need to post. However as someone who orders on line from BHS (not BHS Direct which use their name but is a seperate company) at least 5 to 6 times a month I can honestly say i have had very few problems. The delivers are always on time are well packed and i dont have issues. I agree with a previous review that if an item is out of stock the email is very confusing as to whether you will get the item dispatched once it is back in stock but that has only happended to me once of twice out of the 50/60 online orders i placed last year. For my buy to let property business being able to order good quaity homewares for tenants as and when needed and have it sent direct to them (normally free of delivery costs) is brilliant. Clearly from the emails below they dont get it right for everyone but as a happy customer i wanted to let others know that i have found their on line service very good indeed and have no issue with recommending.
I went into the Truro branch having seen a floor lamp in the window that I liked. Maria, the floor manager could not have been more helpful, she went to check if there were any in store- there weren't; she tried online to see if she could order one- she couldn't . When I asked if I could buy the display model, it was not a problem. In so many other stores, I've been told that the items are for display so can't be sold. What a pleasure to have such a lovely person on the shop floor. This woman deserves a medal and a pay rise!
We went into the store in Watford to have a sandwich and coffee, the snack bar had just 2 items on show, not very appealing, so we went up to the restaurant. We got our sandwiches and went to get our coffee but we could not find clean cups after looking at 4 trays of cups, most with stains and drips down the sides, I eventually found 2 passable ones, next to the cutlery, of the 4 teaspoons that were there only 1 was fairly clean. Next to find a clean table without having to move someone else's used dishes. Coffee was good but then a machine makes that and the sandwiches were just about eatable. I had a BLT which was more congealed fat than bacon and cost £3.65. Come on BHS your letting yourself down. Will try again it might have been a busy day.
very rude assistant in falkirk store when i went to collect order.The item had been deducted fom my debit card which i took with me.I had my order number and gave her my name and address but that was not enough for her as she wanted a printout of my email.When i pointed out not everyone has a printer she still said i would have to bring it next time. Extremely rude and there will never be a next time.
I have ordered online at the beginning of December, and despite my tracking information saying delivery was due on the 13th December my order has not arrived. So it is Christmas, these things happen, but I cannot get through to customer services on the phone EVER, and their email response after my FOURTH query, was to blame the courier, and say 'it will be there in a couple of days'. Unhelpful, and also rubbish since it was already the 23rd December, so clearly would not arrive till after christmas. Now its too late as I had to go out and buy the item elsewhere as it was a present, and I can't get a refund or any response from them even though the goods have still not arrived. Their lack of communication is bad enough, but refusing to take responsibility or to deal with me, is unacceptable and quite shocking.
Was looking forward to lunch yesterday with my friend and grandsons but what a disappointment, it had to be the worse food I've ever been served. The food was so dry of poor quality and cold. Absolutely disgusting! There was only one person serving and he was so frazzled and slow.
Try to avoid ordering online if you can! I placed my order at the end of November and it is now the 12/12 and I'm still waiting for it. I phoned them couple of times and they were not much help. The last conversation, I was told that there is a delivery going to the store where I'm supposed to pick it up. The delivery is the stock items of the store not my actual order because they couldn't track where exactly my order is!!! I'm losing my patience...my son is gonna use it soon and still hasn't arrived yet. I don't want to phone them because they will keep you on the line for ages before they pick it up and it cost a lot of money. There! That's my rant over!
I've recently tried to order some slippers from BHS, the first order i placed was for some other items aswell, they dispatched the other items but just sent me an email to say they were unable to dispatch the slippers. I was unsure if this meant they couldn't send them at all, or they were awaiting more stock. Very unclear. I thought as the money hadn't been taken they didn't plan on getting them in stock. I then placed an order for a different pair on the 4th of this month, i had no further emails from them, i appreciate they will be busy with it been Christmas so i left it till today (12th) to find out whats happening with them, its only when i login to my account that i find the item is no longer available. I think its terrible communication and an email explaining the item is no longer available would of been greatly appreciated.
Sent out an order, despite my having cancelled it. Then tried to make me pay return postage. APPALLING email customer service - completely disregarded my comments. APPALLING telephone customer service - rather than saying sorry, they AGAIN tried to make me pay return postage, before finally agreeing to a free return.
So many big chain companies have fallen recently, how are BHS not one of them. Their customer service is truly shocking. I placed an order on-line, got an email confirmation and i though that was it. A few days later I noticed I'd been refunded for my purchase. So I logged on to my BHS account only to find they had cancelled my order due to 'item no longer available' no-one bothered to contact me to inform me of this. So I send an email to their customer service - which has been ignored, So I logged on to their facebook page and sent a message their - also ignored. A simple email or phone call was all I expected to inform me that they could not full-fill my order but they don't seem to respect their customers enough even to do this. I've always admired BHS having shopped in their stores frequently, this was my first on-line order with them and it is also my last ever purchase at BHS.
I ordered a coat online and it took forever to come and when it did it was on sale already!!! when i contacted them for advise on this i got the most rudest reply ever will never shop here again, i returned the coat and to be honest their clothing it not latest fashion anyway,
I ordered some light fittings over the weekend. On Tuesday item dispatched to courier (HERMES). 1214 on Tuesday Courier tracking indicates "Not delivered - post code error). Phone BHS, who advise they can't do anything until 72 hours have elapsed (Due delivery date not until Friday! in other words the process is king - stuff the scustomer). Email complaint to BHS - no response. Thursday 1942 HERMES announce for a second time "not delivered post code error". Friday phone BHS. BHS advise "wrong postcode" indicates that the items were delivered to a courier who doesn't deliver to my postcode, they apologize and they will deliver on following Monday. Further complaint emailed to BHS - no response to it or previous email. 1451 Monday HERMES advise "Delivery confirmed by courier" - No sign of items or chit through letterbox. Phone BHS again. "They'll escalate - response in 4 hours". I wait with bated breath! Other items from John Lewis ordered on the same weekend arrived without hastle two days after ordering (previous Tuesday). Message is clear - order from John Lewis and avoid BHS like the plague!
I bought a lamp online which arrived damaged so has to be returned. I asked for a refund including my postage according to the distance selling regulations ti received a refund for the lamp but not the postage I had paid. I emailed customer services twice but didn't receive any replies so tried to phone them on their premium rate line, I was kept hanging on for ages as no one answered. I will spend my money elsewhere in future as there customer service is the worst I have experienced, really it doesn't exist!
After ordering and paying for food in the White Rose restaurant, my husband noticed that he had been charged for 1 coffee more than we had.He took the receipt to the till and explained and he was given a refund.When his sandwich came from the kitchen he noticed it didn't taste the same as he thought it should do, he checked and saw that he had been given a different filling to that which he had given at the check out, the receipt gave the filling ordered but when he explained this to the assistant she said that he had got it wrong.Well somebody got it wrong and it wasn't us, the receipt proved this. My cold sandwich was dry and left me gagging. We wrote to customer services who eventually said they would refund our bill on production of the receipt, but the store had kept this when my husband showed the discrepancy in the filling, but they still said that yes they would refund. This was two months ago and each time they say they have sent a cheque we will have to wait 14 working days for it to arrive. Why ? now they are saying that it has been sent to the wrong address each time .No it is not a lot of money thankfully but why should they be allowed to get away with this disgusting service. I put bad service in any form down to bad management and it is no wonder our High Streets are suffering when we have to put up with it. I notice several people have posted that B.H.S. does not post negative feed-back, but it looks to me as though nearly all feed back is negative. Get your act together B.H.S.