Reply from Bhsdirect
[REPLY]
- Reviews (16)
-
- Brennan Shaw
- Bristol, GB
- 1 Review
utterly disgusting company
we bought three tablets from them all have developed faults within 3 months of use, one has been replaced after 8 weeks wait and we had to pay costs as well. now the replacement has the same fault/
contacted the company again to try and get full refund and they dont want to know. all they said is normal ware and tare. surely normal ware and tare would mean the units would at least last till the end of the 12 months warranty period.
this company i feel is a total ripoff and if it is anything to do with bhs then no wonder these companys are in so much trouble.
i get better service from the small ebay sellers.
its a shame really as this shows that british customer services are way below par.
no doubt when i try and contact them again i will be fobbed off and told to spend more of my money to get another three replacements, which will all doubt arrive after the warranty has run out and there will be no recourse to them.
thanks bhs direct three christmas presents down the drain along with the £500 plus they cost
- pg
- 3 Reviews
Appalling customer service, logistics & attitude
I had the misfortune to purchases a washer drier form BHS direct. This turned out to be the worst decision I have ever made when buying an appliance on line.
I paid for installation and collection of my old appliance, which is clearly stated on their website, will be carried out at the time of delivery. This is one of the key reasons I chose to purchase from them.
When the delivery team turned up with the appliance they did not have their own tools to remove the transit bolts from the machine so, I had to get out my own tools. They then refused to connect the appliance as the drain pipe for the machine is secured to the wastepipe by a jubilee clip. I was emphatically told they there were not allowed to fit jubilee clips – unbelievable. All they did was to push the machine as far back as it would go in its aperture which found out later caused the machine to overheat. The manufacturer clearly states that a 10cm gap is required behind the appliance.
Worst of all, they refused to take my old machine away with them for the reason that it had not been properly drained.
Not only did I drain the machine in accordance with the instructions given, I even went further than this and removed all drain plugs to ensure as much water was removed from the machine as possible before replacing them. But no, this was not good enough. Apparently I have to manhandle it outside myself and upend it overnight! Yet nowhere on the website is this stated –I wonder why?
I was told that I would have to contact BHS Direct who would then be able to authorise them to collect it the next day with another vehicle.
I took them at their word and phoned BHS Direct. My call was taken by a representative who told me that I had not drained the machine properly and that they are not obliged to refund the charge made for collection. He refused to put me through to a manager and only offered a call back, which of course has not happened.
I am now left having to pay for a removal company to dispose of it, so I am well out of pocket. They are also refusing to refund the connection charge even though I had to connect part of it myself.
This is very much an abridged version of events, as the whole saga has taken the best part of two days already and been extremely stressful. Customer service staff are rude and unhelpful and refused to let me talk to anyone in a position of authority.
I have bought 3 washer driers I the past 15 years form other suppliers and did not have any problem with any of them.
This is the first and last time I will buy from BHS Direct.
I would advise anyone considering using BHS Direct to read the reviews on this site thoroughly before doing so. I wish I had.
-
- John Dwyer
- 1 Review
False advertising - no stock
I wanted a £700 Samsung TV for Christmas but waited until the boxing dly sale when BHS Direct offered it for £606. They stated it was in stock for 2 day delivery so I paid for it.
I received no delivery instructions so the next day I checked it on line again.
It was still in stock, but the price had gone up a bit.
After emailing and telephoning I was told they did not have the TV I had ordered and paid for.
Of course the price of the TV had now reverted to £700 in all the shops.
Short story - I waited for the sales and 'bought' my ideal TV from BHS only to discover that they never had it. This meant that I waited until boxing day for no reason and 'lost' £94 by having to buy it full price.
I have complained to the Advertising Standards Authority.
-
- George Eye
- City of Bradford, GB
- 1 Review
The worst service in the whole universe
I have bought a TV from BHS Direct and paid extra money for fast delivery, however, instead of getting my TV within 2 days I had to wait for 6 days and call them every single day and they say that I should wait until 6pm (because there is no specific times) and then after a week of staying home waiting they brought me a broken TV in an opened stupid package for a 40" flat TV with no protection.
and after they offered a replacement (after I had to send them photos for the damaged TV by email) I had to wait more 4 days (same stupid delivery) so they come and take it to review it so they send me a new one after 3 more days.
finally I had a fight with them and refused the very late replacement and bought a TV from another retailer
instead of having a TV in 2 days it took me 3 weeks to return the tv and buy another one
if you buy from BHS Direct you will lose time and money.
- Pauline
- 2 Reviews
Appauling customer service.
I ordered via phone a samsung Fridge Freezer. Requested Friday or saturday delivery .Was not informed when purchased item was out of stock until received email with 'anisipated stock due the follwowing week 3 days later. My item did not materialise so I mailed them for an update and advised must have Fri /Sat delivery. Advised stock delayed again and due in the following week . After several emails advised their delivery due 3wks after my initial order was placed. Then received email into my spams to say that delivery was coming the nxt day which was Wednesday ans as a special deal just for me they wouldn't charge for next day delivery ? Got on the phone straight away to say Wednesday delivery no good & was told goods already despatched & so they would charge me £59.99 for failed re-delivery...[lucky I checked my spams that day] Stressed I had informed them SEVERAL TIMES of delivery days and wanted Friday or Saturday only... They agreed to change delivery to Saturday but then attempted to deliver on the Wednesday anyway. Finally received my fridge freezer on the Saturday but still waiting for my old one to be collected...To add insult to injury the advertised price of my item was reduced before they took payment by £20. I requested they reduce my items cost but they emphatically refused - even considering all the problems I had and failed delivery deadlines . I will NEVER USE BHS DIRECT EVER AGAIN.........
-
- Carol Ann White
- Newcastle upon Tyne, GB
- 1 Review
Disgraceful service
I have waited for a baumatic angled cooker hood for months now!The first one was faulted and they sent an engineer who condemned it before it was even used! I have waited and waited for a replacement and they keep moving the goalposts - it was meant to be coming tomorrow and I rang last Friday to check that it was definitely coming and was assured it would be here tommorow. Have just arrived home to yet another email - now 7th Aug. I hold out no hope of getting it on that date and will NEVER EVER order anything from them again!
-
- June Elizabeth Thomson Riley
- 1 Review
Washing Machine
I placed an order online, immediately got a phone call back to say del would be 28th March. I was happy with the date. The day before I received an email advising who was deliverying my machine and the times between 9 and 6. That after noon before delivery, I received a speaking text to say it would be between 1pm and 4.30 pm. On the 28th of March, I received a phone call from the delivery company HIWAY EXPRESS to say they were about half an hour away. My machine arrived on time and what an exceptional team of drivers. I was so impressed I emailed both BHS and HIWAY EXPRESS to acknowledge my grateful thanks for a very smooth customer experience, which is very unusual these days. Many, many thanks. I would recommend BHS and would certainly use them again. Don't be put off by negative reviews.
- Marcus
- Stroud, GB
- 1 Review
Appalling, verging on fraudulent
Don’t go near them, I ordered a tumble dryer which they claimed was in stock and could be delivered next day, only to be emailed the day before it was to be delivered claiming it was out of stock at their suppliers, there was no way to cancel online, I had to wait in a phone system from hell, just to cancel on order they’d messed up.
- Miss Leger
- 2 Reviews
Excellent Customer Service
I ordered a pair of 3D glasses on Monday, checked the progress of the order on Wednesday and it was showing awaiting stock when the product show as available on the website. So I contacted the customer service team to query it, within minute I had a response that someone was looking into it and 2.5h later I had another message to advise the item had been dispatched and would be with me the next day.
I received the glasses the next day so I was very impressed with their custo,mer service's team response. All too often you email CS team and you get no response from them.
- Edward Paul
- Maidstone, Kent, GB
- 2 Reviews
Great Service
Was very surprised to see the latest reviews for BHS were all quite damning when the service I received was excellent.
I plasced an internet order for a washing machine on a Tuesday, selected standard delivery and was informed it would arrive on the Thursday.
I received a text message on the Wednesday afternoon giving me a delivery 'window' of between 0700 and 1030 on Thursday.
At 0940 on the Thursday I was telephoned by the delivery people to say they would be with me in 15 minutes and they were !
The washing machine was carried into my kitchen by two very friendly young men, the packaging was removed so that I could check it was undamaged and they took it away with them.
I have no complaints at all about the service I received.
- RHODNA
- 2 Reviews
no stock even though ordered
absolutely disgusted with the service as paid extra to order through them for a lg washing machine and was told arriving on 26th dec then told delay with manufacturer so would be on 15th jan then had an email confirming estimated delivery date of 15th jan.i called on 13th jan as heard nothing else to be informed that the machine was discontinued and no longer in stock,i called lg and the confirmed that it wasnt discontinued!! shocked at the level of service from BHS and will never use them again and waited 1 month for a machine that was ordered yet no longer available AVOID!!!!
- KC
- -, GB
- 14 Reviews
WOULD NEVER ORDER FROM BHS DIRECT AGAIN! Only given it one star cause I had to!
Placed an order with BHS direct online for a limited edition stroller from Cosatto. Found the stroller itself alot cheaper in other stores but decided to pay the extra to go with a store recognised.
I paid £209 for the stroller on the 29/12/11 satisfied that the order would arrive withing the 3-5working days as promised AFTER the order was placed and paid for BHS then decided to email me stating that the 3-5 days wasn't going to be the case at all!
I recieved several emails from them about a number of issues to do with stock, items coming seperately etc.
So annoyed have been unable to go anywhere on the off chance a delievery is made and I miss it. Which I will then have to pay £12 for re-delievery.
Earliest im going to recieve the order now is the 18th.. Yet ive been getting emails stating.. 'Item's dispatched in full' for 6 days running now!
Costomer service is awful. The emessage system is completely terrible and doesn't work as it should.
- Pete S
- London, GB
- 1 Review
Impossible to get Customer service
Received a faulty dehumidifier from BHS Direct that has not worked since it arrived. Was told to call manufacturer, then the manufacturer told me to call BHS direct. Getting through to them is impossible (on an 0871 number, too), and once you do, you are told to fill out an online form. No member of staff seems to be able to say anything else. I have filled out 2 forms now and had no confirmation, so have called to chase this for the third time today. First form wasn't received apparently, this one has but no acted on yet. Have sent an 'eMessage' to them and had no response. I am now told I can't have a refund as it is too long past purchase date - perhaps it wouldn't be if your staff were allowed to speak on the phone and not insist on stupid web forms that don't even work! Grr.
- LB
- Liverpool, GB
- 1 Review
Excellent Value and Service
Ordered cooker hood as this was the best value on the web.
Arrived very quickly on the day I had requested.
There was a small dent in one of the metal filters
and BHS Customer Services were able to provide
me with a replacement straight away without any
hassle.
Would definitely recommend for value and service.
LB
Liverpool
- rimble
- Leeds, GB
- 1 Review
Good service
Looked around for the cheapest price and found it here. Ordered my new tv and it arrive next day.
- NM
- 2 Reviews
Not recommended.
I telephoned to check stock availability as they quoted ten days whilst everywhere else quoted 4 weeks. I was informed that the fridge (Indeset SAN400) would be delivered in 10 days as they could see on their system that others were being delivered in 10 days. Despite being more expensive by about £30 from other companies, I placed an order. Money was taken out of my account next day, then I received an email & phone call advising that the fridge would be delivered in 4-5 weeks. The website still states 10 dat delivery, yet they cannot fulfill this delivery. I was extremely disappointed & cancelled my order. I received a full refund later that week. I WOULD NOT HAVE ORDERED IF I KNEW THE CORRECT DELIVERY TIMESCALES. WEBSITE SHOULD BE ACCURATE.
Is Bhsdirect your company?
Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.
Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, responding to your reviews is absolutely free. Learn more
