The Bicycle Chain reviews

The Bicycle Chain reviews

Excellent
9.4
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Review by confirmed purchaser

Best Bike Shop Around!

I have used a few different bike shops over the past few years and none have come anywhere close to The Bicycle Chain! All the staff have been extremely helpful! And emails are responded to instantly! Even when pestered with countless questions. Would never use another bike shop! I have to drive 45 minutes to get to this shop even though i have a bike shop a 30 second walk from my house. But nothing beats this place!
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Review by confirmed purchaser

Excellent product and service

They took time to select the right bike for us, very friendly and helpful. Exactly what you want from a bike shop - plus they have the test track to trial it properly!
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Review by confirmed purchaser

excellent service friendly service.

I would definitely go back to bicycle chain again in the future as they were friendly very helpful and gave a good service.
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Review by confirmed purchaser

Christy was a great help.

As novice cyclists we had an idea of what we wanted but needed help. As soon as we were in Christy approached in a friendly manner. We explained what we were looking for and he started to lift the cloud of mist for us.

He had a couple of suggestions and even better we were allowed to take them outside on your track and try them. His patience and service was great. We thought we were going to buy but ended up leaving after spending £1k +.

Christy arranged delivery or us and we spoke a couple of times to organise. Great service and would highly recommend.
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Review by confirmed purchaser

Great to deal with. Thanks

Great service, good help and advice. Pleasure to deal with. Nothing was to much trouble. I would buy from them again.
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Review by confirmed purchaser

Great experience all round.

If you are looking for a modern bike shop with good old fashion customer service then I would recommend you try the Bicycle Chain Bridgwater.
Nothing appears to be to much trouble for them. I had a faulty component prior to a Sportive and they kindly swapped it over, even meeting me at my home town to exchange.
Servicing and maintenance is first class. I build and maintain my own bikes normally but these guys are so quick and reasonable I'm feeling redundant. You actually do get a text when the bike is ready.
It seems that most of the staff are keen cyclists and it shows.
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Review by confirmed purchaser

I bought a Specialized from a Specialist!

If you're looking for a bike, a cycle, a racing monster or even your child's first bike look no further than The Bicycle Chain in Bridgwater.
What possible reasons (in no particular order) are:
# loads of stock to choose from
# great value
# knowledgeable staff who ride bikes too!
# no high pressure sales pitch
# great after sales service
# a great space outside to try before you buy - so you get the right bike and the right size!
Why go anywhere else? (answers in no particular order) are:
#
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Review by confirmed purchaser

The internet is fine , but for personal service Bicycle Chain !

Bicycle Chain Weston Super Mare have advised and sold me two road bikes, Steve and Wayne giving good advice and helping sort out any small problems i have had. any servicing on the bike has been to a high standard.
Only point i would make is the stock of cycling clothes etc. could offer more choice,or a different way of promotion.
bicyclechain.co.uk

Reply from bicyclechain.co.uk

Thanks for the review, it's always nice to hear comments like that from our customers.
As we are a small store, space is always a problem, not just display space but storage too. Our clothing range (and other stock) is on our website and it is never a problem ordering from another store if it isn't in stock in store here. Please always let me know if there is anything specific you need that we don't carry.
I look forward to seeing you soon.

Steve
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Review by confirmed purchaser

Chain reaction

Thanks for the great advice,for explaining the different options and letting me test drive several models.
I dealt with three different members of staff on my visits to the shop and each one of you were first class
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Review by confirmed purchaser

Happy with bike but after service was disappointing.

On purchase of Giant Roam2 late last year I had a quick succession of punctures -- 5 or 6 -- and then asked for help. A repair was made (allegedly glass in the wheel) but no-one made any attempt to investigate or advise on the reasons for this very high rate. I took the bike to a nearby specialist who investigated and recommended a better tire (Schwalbe Marathon) and I have not had a puncture since. The cause: very bad potholes in the lanes near the village where we live. I will be using another company now for most other requirements. I just did not get the help I needed.
bicyclechain.co.uk

Reply from bicyclechain.co.uk

Hi Mr Graham, Thank you for the review and taking the time out to chat with me about your experience. It was nice to talk to a fellow small business owner, we fully appreciate an honest review good or bad as I know you do, they are invaluable to us. After all, it gives us the opportunity to improve what we do and ensure we do not make the same mistake. I hope you will give us an opportunity in the future to win back your trust.

Kind regards,

Alex @ Bicycle Chain
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Review by confirmed purchaser

Very helpful.

The staff were very helpful and were patient.
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Review by confirmed purchaser

Excellent Advice, Excellent Service,Just Excellent All Round

I would not hesitate to reccomend the Bicycle Chain for any of your cycling needs,
I had previously visited one of a large chain of stores in Taunton, I spent 15 minites being ignored by the staff so I walked out, my experience at the Bicycle Chain was so different it was off the scale, I was approached by a friendly but not pushy staff member (James) who actually was interested in helping, he gave me time and space yet professional advice, offered 3 different bikes to try and ride and listened to my feedback, the result was a sale of a new bike lost to the other chain and the Bicycle Chain certainly could not have been more help and will certainly be my first stop for anything else I require
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Review by confirmed purchaser

Excellent Service and Excellent store.

This is my 5th bike I have purchased from the Bicycle Chain and I would recommend this store to anyone wishing to buy a new bike. The staff are very knowledgeable and friendly and being a novice when I bought my first bike from them I now see the information and recommendation they gave me, now I'm more clued up on the products, was good and as a result I have spent a lot of money with them rather than going for the internet option.
bicyclechain.co.uk

Reply from bicyclechain.co.uk

Thanks for your fantastic review,are you getting lots of miles in,see you soon
thanks again wayne@weston
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Review by confirmed purchaser

Great product, friendly service, reasonable prices.

I recently purchased a new Giant Roam bicycle with some extras including a Cateye Nano Shot + front lamp and I have to say I'm very pleased with my purchase. My first bicycle from TBC was some twelve years ago and I was very pleased with the product and service then and that is what made me come back again. I find them very customer orientated and are helpful, patient and willing to spent plenty of time fitting you out with the right machine and accessories. The shop has an amazing and extensive range of bikes and accessories, making your choice a pleasurable experience. They come highly recommended in my book.
bicyclechain.co.uk

Reply from bicyclechain.co.uk

Thank you for the fantastic review. It's very appreciated. Steve@Weston
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Review by confirmed purchaser

Blinding service!

The people at Bicycle Chain are what makes the shop stand out.

They are all helpful beyond belief with the habit of making you feel welcome and valued.

Would look to always buy through Bicycle Chain on any future purchases.
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Review by confirmed purchaser

very personal service

we had a very good experience, our son was allowed to try out the bikes and we were given great advice on which size to get. delivery was quick and free. the bike was a very competitive price.
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Review by confirmed purchaser

Very helpful knowledgable staff.

Enquirer about a tricycle, Nick could not have been nicer to deal with, an excellent shop to do business with.
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Review by confirmed purchaser

great atmosphere

Great atmosphere
bicyclechain.co.uk

Reply from bicyclechain.co.uk

Thank you for the positive review, I'm glad you enjoyed the atmosphere of our store, see you soon
Rob at Taunton
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Review by confirmed purchaser

Great friendly service/ massive choice. This was my third bike

I would be more than happy to recommend. Great frindly service, lots of choice with no pushy selling. I have now purchased 3 bikes and would personally not consider purchasing elsewhere

bicyclechain.co.uk Details

Cycling it's the Business

Our tag line reflects what we do, anything and everything to do with cycling. We stock all the top brands of bikes Trek, Specialized, Giant and Cannondale, our parts and accessory stock grows all the time and our service department tackles everything. Oh and we have great staff!

Visit The Bicycle Chain

info@bicyclechain.co.uk

Call us on: 01278 423640
We live here: Salmon Parade
TA6 5PY Bridgwater
United Kingdom

Category

The Bicycle Chain is ranked 9 out of 48 in the category

The Bicycle Chain is ranked 11 out of 26 in the category Bike Accessories

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