Reply from Big Air Trampolines
[REPLY]
- Reviews (134)
- bill preston
- 1 Review
It does what it says on the tin.
Delivery was prompt and the supports and netting simple to erect despite a brisk wind.To early to comment on durability/wear and tear etc. but it all looks good so far.
- Samantha Robinson
- 1 Review
Quick delivery perfect
Ordered on a bank holiday Monday got it on the Wednesday , perfect, children got a nice 14ft surprise as it was set up ready to go within 20 mins, and my husband did it all on his own! I fully recommend this product and this company, thx guys Sam robinson
- Andy
- 1 Review
Quality product at a good price.
This is a good, well made trampoline at a good price that arrived the next day. The assembly instructions could be a little clearer. Ours also had a broken spring but Big Air have said that they'll send out a new one. Communication from Big Air has been very good to date. The trampoline came with a newer style safety net. Our neighbours have the older style net and we both agree that the new nest are better. The instructions should advise that a few springs are attached on various sides first as its near impossible to attach the final springs if adding them one by one in rotation.
- Beccy Britton
- 1 Review
Great service, great product
Delivery was very fast, my hubby put the trampoline up today, the kids have been bouncing for hours!!!!!
- debbie drodge
- 1 Review
Fantastic service and really good quality equipment
Service was fantastic. Delivery was very quick. It took my husband and father in law just under 2 hours to put it up. The instructions were poorly written but it's a common sense thing! The trampoline is really good quality and very safe. We looked at lots of different sites and picked this one as it looked great and had lots of product information. I would definitely recommend using this company. The only thing I would change if I could is that net has toggle fastenings and would have preferred a zip as it is easier for the kids!
- N Kennedy
- 1 Review
Great delivery and fantastic product.
Highly recommend all aspects of service.
- LWalm
- 2 Reviews
Next day delivery - a bonus
Needed accessories for a hand-me-down tampoline - helpful service and next day delivery a real bonus.
- Nigel Walker
- 1 Review
kept informed from my purchase until next day delivery.large
Large selection for all users, next day delivery at no extra cost as long as you help unload can be assembled by one person but two is easier.
- Andrea Morris
- 1 Review
Excellent speedy service
So far items seems good, just what I was looking for.
- Tanya Harding
- 1 Review
Excellent service, would use again
Great value for money. Speedy delivery. Over all a great service, would use again.
Ordered a 12ft trampoline without enclosure. My kids didn't need the enclosure as there a lot older now and been doing it for 6 years.
I had shopped about on google looking for the cheapest 12ft one and found this was the cheapest.
I put it up myself which took me over a hour which I thought was pretty good for me haha!
Kids love it and convinced it bounces higher than there old one, I can't see the difference lol
I would rate it 10/10
Reply from BigAirTrampolines.com
Thanks for your feedback. Great to hear that you're pleased with the Trampoline. Hope it gives the kids many happy hours of bouncing!
Kind Regards
John
www.BigAirTrampolines.com
- Customer
- 2 Reviews
Great Trampoline & Fast Delivery
8ft 'extreme' trampoline ordered on Monday, delivered on Tuesday. Easy to put together and my daughter loves it. Shopped around a bit before chossing this one and I think I've made the right choice as it seems really good quality and looks great. The safety netting being suspended away from the support poles is also a brilliant idea, much better than risking bouncing off the posts! Overall very pleased and would definitely recommend this trampoline and the company to anyone.
- Howard Gibbons
- 1 Review
A chain is only as good as the weakest link.
Website good, ordering process good, dispatch timeliness good, product good and delivery corier let the whole side down! No tracking, no ability to communicate with the courier and 3 days to deliver what should have been a next day basis.
- Sophie Speciale
- 1 Review
Great trampoline..shame we didn't receive the crucial spring loader tool!
I bought the trampoline after much research for my sons birthday. You can imagine our upset when we discovered a crucial tool missing when we were trying to construct the trampoline on the day before his birthday. We had a very tight time limit as we had friends looking after the children and keeping them away from the surprise present so it really was very frustrating and we thought we were going to have one very disappointed little boy in the morning. Fortunately a neighbor came to our rescue with a cleverly adapted dog lead! However I think this is unacceptable service having spent over £200 I expect to have everything we need included. I tried to ring the company in desperation but was directed to an Orange answer phone.
- Lorraine
- 1 Review
Very quick service
I would recommend Big Air trampolines. They kept me informed of my order every step of the way, and was delivered on time
- Gaylepilling Pilling
- 1 Review
Absolutely wonderful service and product.
It arrived next day as promised and was excellent quality, don't waste your time going anywhere else, best value online!
- trudi weeks
- 1 Review
Fantastic fun for all the family!
This trampoline has got to be the best!The one we had before,has nothing on this one,its bouncier,sturdier,better priced,an all-round winner.If anyone is thinking of buying a trampoline makes sure its a from this company.Definitely 5 stars all-round.
- Mr Mark Raymond
- 2 Reviews
Amazing Service
I ordered from them for my sons Birthday, I ordered on the Friday needing delivery on Monday, all was well until I read reviews on here saying that the service was terrible, well there was nothing I coudl do but wait and see. I received an email on Friday afternoon saying it had been sent, very efficient, and the trampoline arrived on SATURDAY, I had not paid extra for this, it was totaly unexpected but what fantstic service. I wish others provided such exceptional service.
Will definatly use again, well done.
- Unhappy Suffolk customer
- 1 Review
Fury and tears from poor service
Don't believe what bigairtrampolines.com say about service and the customer being important. They failed to get a replacement part out day after day so we faced an important birthday weekend without the new trampoline. Only after my wife was reduced to tears on the phone would they send out the part.
Bizarrely I said that if the part was not sent out then I would have to reject the order under the distance selling rules. Infuriatingly, despite the enormous cost they faced in getting some 50kg of product back from us compared to the trivial cost of sending the part we needed (which they had in stock) out by courier, they still preferred to go ahead with the rejection.
You get what you pay for.
- Catriona Watson-Brown
- 1 Review
Good value, but misleading delivery info
We finally put the trampoline up at the weekend, and in general are very pleased with it - all the pieces were there, and it was easy to assemble (although needed two of us). However, I have two quibbles: 1) there are no bolts to attach the bottom part of the legs to the rest of the trampoline (as we had on our last one). This means that when you try to move the assembled trampoline, the U-shaped legs fall off, and also it makes it difficult to tether it to the ground in case of high wind; 2) the advertised 'free next-day delivery' turned out to take five days and cost £60 extra. We are not normally considered a 'Highland Scotland' postcode by other couriers, so it was annoying to be faced with this. The only reason I went ahead with the order was because the trampoline was on sale at nearly half price.
- graham white
- 1 Review
Fantastic quality, excellent bounce and built to last!!
We purchased the 12ft family trampoline after taking back a supermarket trampoline due to very poor quality. We found the Big Air to be superior for both assembly and quality. Excellent delivery and excellent price. We have 2 very happy kids and parents !! Would recommend to all!!
- Emma Davison
- 2 Reviews
The best bounce ever!
We bought the 8ft extreme to replace a 6ft Plum trampoline which had fallen to pieces in the sun after 1.5 years. The plastic covering the spring mats is much better, stronger and thicker than on smaller cheaper trampolines (like Ikea bags) and will last much longer in the sun. The safety netting will also last longer as it is only fixed at the top of the poles and under the spring mats so takes less wear through rubbing on the poles with each bounce, as opposed to those nets attached via sleeves over the poles. The bounce is much greater, you get higher, but small light children don't go too high so still safe. Our kids, 5 and 3 love it! Brilliant trampoline.
- Cathriona_Costa
- 1 Review
Super Service
The whole service from ordering to delivery went very smoothly, we had no problems and it is up and being bounced every single day by many children. They love it so much and just a huge thank you for a super service.
- Ann
- west midlands, GB
- 4 Reviews
Cheaper than the competition but you need flat ground
Delivery was excellent. Ordered late on Monday and delivered before 9am on the Wednesday.
Box was a little damaged due the weight, 47kg, manufacturer needs to invest in stronger boxes as parts could easily have rolled around in the delivery van. We were lucky, all parts were there.
I left my 11, 14 and 16 year old to assemble the frame and then my husband had to take over because parts kept falling down.
It didn't take long to assemble the 10ft trampolin the main problem was keeping the legs up. There are 2 poles that slot in but there are no screws which I was amazed at. It means that unless the trampoline is on 100% flat ground at least one of the poles lifts on the bounce of the trampoline and there is a real danger it could collapse. Also makes it almost impossible to move for mowing the grass. Screws in the legs would have made the whole thing much sturdier and I had known this I would have paid more for something that has solid legs. Saying that we've had it a week, had 2 fourteen year olds on it and there have been zero problems and the price was much cheaper than the competiton. The same size trampoline could easily have cost £100 more on some websites.
So pleased with the product, children delighted but just wish I was happier with the legs and being able to move the trampoline for mowing the grass without a real danger of it collapsing.
- Tony U
- 1 Review
Nothin to Worry About
I read the reviews and with worries about delivery ordered a week early, but need not have worried. Ordered late Wednesday evening delivered 11am Friday. Friendly and helpful delivery driver.
Only problem was then keeping it hidden before daughters birthday!!
Quality trampoline, assembly instructions a bit vague, but easy enough to put together, took less than a hour.
Daughter now bouncing away happily, takes adults easily too.
Overall very happy!!
- Stephen Millgate
- 1 Review
The Best Bounce In Town!!
After looking at loads of different sites i decided to get the Big Air Extreme 12ft trampoline to replace our old one (different make) which had given over 6 years good service. The reviews and price all looked good. I ordered it late at night on Monday and it arrived mid-day on Wednesday.....excellent service! The kids are loving it and judging by the build quality it looks as though it will certainly stand the test of time! Year after year of fun for this price...it's a no brainer!
- Lyndsey Conway
- 2 Reviews
Quality product, quality service.
Very happy with my 14ft trampoline. There were a couple of springs missing but these were replaced within 48 hrs.
- Gary Hartnoll
- 1 Review
Let down by couriers
Still not received full order. Big Air staff helpful but their courier service awful (City Link). Only delivered 3 out of 4 packages and have been unable to deliver the final package so no trampoline.
- D
- 1 Review
Good Service
Big Air Trampolines was very efficient and helpful. Delivery was a day late due to couriers not shop.
- Sally
- 3 Reviews
very speedy service and more than i thought i was getting.
Ordered new trampoline net, which came with new poles and foam. As soon as bank holidays over received this with a warning of arrival email - very happy.
- Mrs richards
- 1 Review
Disappointing daughters birthday ruined!!
Received the trampoline In 48 hours not 24 as stated on website. There was no installation option even though their website states they have one upon final purchase page. When the trampoline arrived it was missing one crutial part which ment I couldn't put it together for my daughters birthday party. Phone customer services and now have to wait 1 week for the missing part to be delivered. No apology from customer services untill I asked. Not happy at all will not be returning. I doubt this review will be shown as I have heard that they take off negative reviews.
- Frances Garden
- 1 Review
Grandchildren love bouncing
Our grandchildren love playing on this trampoline. It gives them plenty if excersise.
They have difficulty with the toggles to open/close the enclosure so we are constantly opening and closing it for them, maybe that's a good thing
- C Hockey
- 1 Review
Product delivered next day as promised
Easy to order & product delivered next working day.
- Daniel Parris
- Maidstone, GB
- 4 Reviews
Trampoline great but steps too small
Ordered trampoline and steps. Trampoline is great and had no problems putting it together. We ordered the steps to fit the height of trampoline but when put together the trampoline was 20cm higher than advertised so ladder too small. Annoying. I would recommend ordering by phone as staff seem to know what fits. I have to pay to return the ladder and wait a month for bigger ladder as out of stock. Shame website information is inaccurate.
- milly
- 1 Review
very bouncy
Easy to assemble and very bouncy. Just hope the padded plastic covering the springs doesn't rip like they all do. Entrance through netting should have heavier duty matting on it 'cause of wear n tear. Will see after summer if this has survived the traffic, am not too hopeful. Bought this trampoline cause matting looked better quality .
- Paul Wilson
- 1 Review
Great product - kids are having fun within minutes of it being assembled!
Really pleased with the product in terms of quality, look and customer service.
Only negative is around the assembly instructions - for such a premium product, I'd have expected a better quality assembly instructions with clearer pictures, better English and pitfalls to avoid e.g. making sure the square hole frames for the safety net are on the outside of the frame (we fell for that one and had to start again by the time we got to instruction 17 or so!!) plus the netting shown to be inside the safety poles not outside like the picture shows!
That said, once assembled, I'm a very happy customer!
- fiona u
- 1 Review
excellent price,trampoline and service thank you my children are in heaven :
Excellent price , hexagonal trampoline really bouncy and much neater fit in my garden . Very quick service arrived within 48 hours.
We will order from you again thank you .
- Mr Stephane Plisson
- 1 Review
HAVEN'T RECEIVE THE ITEM YET!!!!!!
Was meant to be delivered on next day , it already took 3 days and we haven't got it
- Martin Kenny
- 1 Review
- Victoria
- 1 Review
Great product, great service!
Trampoline arrived next day and although easy to put together, it took a few hours. Worth the effort though, kids absolutely love it!
- Steve Carter
- 1 Review
Jump to the top of the class!
Excellent trampoline, Jacob loves it, and so do his friends.
