BigBathroomShop.co.uk reviews

BigBathroomShop.co.uk reviews

Good
7.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
500 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Easy and delivered on time.

Exactly as sold and delivered quickly and on time.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic!

Great price, will be using BigBathroomShop.co.uk again if need be.
Ordered a shower mixer at 4 pm, arrived lunchtime the next day,brilliant!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Well Done!

We purchased a brand name bathtub at substantial savings. It arrived on time, in excellent condition, and the drivers placed it where requested (outside), and removed the pallet and packaging. Thank you.
My only suggestion to other purchasers is to insure you are ready for delivery when you place your order. I was not, and I was unable to rearrange delivery to a more convenient time due to a construction delay I caused.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

quality goods delivered promptly

Best price on web, Basin good size and Great quality brassware and pop up waste
Deffinatley will purchase more bathroom kit from here.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Efficiency at its best

Excellent service the product I bought was of high quality and looked exactly like it did on the Web. It was delivered in time
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

No need to go elsewhere for all your bathroom needs!

Big Bathroom were great on price service and support. I did have a problem with one bracket which was a manufacture problem. It was dealt with professionally and quickly. Couldnt be happier with the comapne.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

WORST delivery service I have EVER (and I mean EVER) experienced.

- Order the item on Thursday 20th (or close to). Order Number 28013004
- Confirmation of dispatch on 21st
- Supposed attempted delivery in Monday 24th - no calling card left.
- Notification of attempted delivery sent by email on the 27th, went online and rebooked for Friday 28th.
- No package on Friday 28th. No calling card or message.
- Spoke to advisor and complained. Agreed to redeliver Saturday 29th. Waited in again - no delivery. Called courier company, told package had been refused at the door which is a bare faced lie. Was told it would be booked in again for Tuesday.
- Item eventually arrived after significant 'feedback' given to their head of customer service.

- I dont understand how a courier company can survive in this climate if they cant be honest with their customers.
- I can only imagine the loss of future business you can expect if every delivery has a similar experience. I for one wont be using you again in a hurry - and thats more to do with who you choose to deliver your products.......... shame.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Product quality second to none and service fantastic

Unit arrived in good time and I was contacted by the driver to arrange a secure drop off locatiin. I was very impressed with the quality of the unit and it really was excellent value for money. I would definately recommend the site to friends and family and will use again for fuuture purchases
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

First class customer service!

I received a cupboard which had been damaged in transit. I contacted customer service and a free replacement cupboard was dispatched immediately without any quibbles. The replacement cupboard had extra packaging which ensured it reached me in perfect condition.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Poor

Poor Delivery!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

don't buy

I ordered 2 bath panels on 20/03/2014 and didn't receive them until 01/04/2014 and they were the wrong ones and they were scratched. I phoned up the customer services but as it was only 10mins to there closing time the guy I spoke to wasn't very helpful and said as they were just finishing I should just send an e-mail with photos of the panels. I Had to phone them the next day and after a lot of trouble just to find my order they said they had to refer it. I eventually got a refund but only after calling them again. The refund was sent to paypal on 16/04.2014 nearly a month since I first put in my order.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

The worst online purchasing experience, you let me down on delivery not once but three times.

You sel items that are supposedly in stock only for you to then update the customer that they are not available from your supplier until much later. Not only are they not available but you didn't even contact to tell the customer. Sohave them a
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great product, poor service support

Product needed to be returned due to my error but I paid £25 for collection on 16th-no call; no collection - emailed bigbathroomshop - driver delays etc - but no call or collection on 17th - now 20th and no collection - admittedly it is a bank holiday weekend but ...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

At last! Accurate descriptions for the items that you actually receive.

Can't fault anything from the initial ordering to receiving the item. First rate.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Need to get their act together

Out of the 5 items ordered 2 were delivered damaged. 1 item was not available that was shown on the web site so wrong part delivered.Good product, the sales staff friendly and very helpfull . Would not recommend to any one
BigBathroomShop.co.uk

Reply from BigBathroomShop.co.uk

To Mr George,

Thank you for leaving a review for the Big Bathroom Shop.

I have contacted you directly about this issue.

Best Regards,

The Big Bathroom Shop Team.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

'In a rush for the loo' - go to The Big Bathroom Shop

Fast delivery and very well packaged. Item exactly as described a good all round service would definitely recommend and use again. Thank you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Disapointing service

The shower screen did not arrive on the date given. When I rang to get a delivery update I was promised a call back but they didn't call me and I had to chase again the next day. Also the carrier they use does not treat the parcel with any respect in spite of "Glass - handle with care" in huge letters on the box. No surprise then that the first one was damaged and had to be replaced. Given the state the box was in when the second delivery arrived I'm amazed that was not damaged too.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good choices, good phone contact; good delivery, good price, good product - what;'s not to like?

I was very impressed by the service and the product. I would happily recommend this firm to anyone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick delivery - one item incomplete - very poor after sales service.

Basin pedestal did not include wall fixings even though the sales staff had been queried on this and assured items were included. Not responsive when queried.

Toilet siphon stuck immediately after installation - very poor quality design. Client insisted that this be immediately replaced with a servicable siphon sources elsewhere.
BigBathroomShop.co.uk

Reply from BigBathroomShop.co.uk

Hello Mr Eaton,

I have contacted you further to this via email.

Kind regards
The Big Bathroom Shop Team

This review has been reported to customer service by the company for violating other Trustpilot Guidelines.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

BigBathroomShop.co.uk Details

BigBathroomShop.co.uk 30 Day Money Back Guarantee

If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Enjoy free delivery on all orders. 100% secure shopping with BigBathroomShop.co.uk

About this company

Big Bathroom Shop is one of the fastest growing and most exciting online bathroom stores in the UK, we pride ourselves on our fantastic range of bathroom suites and outstanding customer service. Our online bathroom store is packed full of the UK's leading brands in bathrooms as well as designer bathroom furniture from top brands such as Adatto Casa and Bauhaus. As we deal with the brands directly we can offer you great prices; all of our products are covered by comprehensive guarantees and many of our brands offer lifetime guarantees on their ranges.

Visit BigBathroomShop.co.uk

Contact information

Call us on: 0845 122 7569
We live here: Burnley
United Kingdom

Category

BigBathroomShop.co.uk is ranked 123 out of 141 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.