BigBathroomShop.co.uk reviews

Great service. Product was correct and on time

Website easy to use and ordered product without any issues.
Product arrived on time and in good condition.
I would recommend this company to others.

Did what it said on the tin

Goods were in stock and delivered on requested day by jovial delivery drivers. Phone call to advise me they would be arriving soon and were extremely grateful I was in to receive the delivery. Good customer service, I'd buy from them again.

Top is the BigBathroomnShop

Excellent service received our order within a couple of days with no delivery charges. Plumber hasn't been to fit yet so will have to wait to know what it looks like and the quality.

Quick to take my money late on delivery and sent the wrong product

A helpful lady try to put things right, never to here from her again and stone walled on what she had promised for me. Got a refund and brought product else where cheaper.

5 days ago

Reply from BigBathroomShop.co.uk

Dear Mr Gale,

Thank you for taking the time to leave your feedback regarding your experience with BigBathroomShop.co.uk. Please accept our sincerest apologies that your shopping experience with us was not a positive one.

It is unfortunate that the bath was delivered later than advertised on the website, and we have spoken to the supplier of this bath to ensure that this doesn’t happen again. It is also regrettable that in this case the bath was not as advertised on the website regarding the thickness. We have now updated this information on this product, and we will be checking the information we have received from the supplier regarding these baths to ensure that this error hasn’t affected any other products.

We would also like to apologise for the lack of updates you received from ourselves whilst we were working on getting the correct information for you, you should have been kept up to date with our progress on this.

Once again please accept our most sincere apologies that your order did not run smoothly for you. We have aimed to improve the areas addressed and would welcome anymore advice of how we can improve our service.

Regards

Jack

Great shower.

Received this 2 days after ordering and shower panel is good quality. Overall very pleased with product and happy to recommend company to others.

Rubbish, would not use this company again

Bath panel arrived promptly the next day, bath arrived 3 days later after several phone calls to chase up. When it arrived it was not the make or model ordered - with holes for handles with no handles. After several very unhelpful conversations with customer service we accepted them to send handles as they could not deliver the actual bath in time for our fitter, now to find that once the shower screen was fitted the handles stick up and hit the screen. Major issue is the company big bathrooms is a secondary company and keeps blaming the supplier and not resolving the problems

10 May 2013

Reply from BigBathroomShop.co.uk

Dear Mrs Walpole,

Thank you for taking the time to leave your feedback regarding your experience with BigBathroomShop.co.uk. Please accept our sincerest apologies that your shopping experience with us was not a positive one.

We do try to make customers aware that some products may be shipped from different warehouses and that the delivery times may be different to other products they are ordering. This information is placed on the basket page and you should have received multiple dispatch emails. However, following your comments, we have reviewed our checkout process and we will be adding an additional notification to our checkout procedure for customers that are ordering products that have different delivery time scales. We do try to keep this to a minimum and we have now amended this product to have an appropriate front panel on in the ‘Essential Extras’.

You are obviously also owed an apology on the issue of the picking error. Regrettably errors can occur when products are being dispatched from any warehouse. However, we have spoken to this supplier to ensure that this error isn't repeated. Unfortunately on this occasion though, this created a further problem with the bath grips. Certain bath grips do stick out over the top of the bath, and are therefore not suitable for use with a bath screen. We will add this to the site as a matter of caution as it wasn’t something we foresaw with the original order. This was because the bath you ordered didn’t have grips and didn’t come with a bath screen.

Once again please accept our most sincere apologies that your order did not run smoothly for you. We have aimed to improve the areas addressed and would welcome anymore advice of how we can improve our service.

Regards

Jack

Did exactly what I wanted

I have a very expensive, top of the range, corner bath (so what if its colour is no longer fashionable?) and its cable-operated, pop up waste became stiff, then unopenable. I had to resort to a drain-unblocking 'plunger' to get the waste plug out (and it took a number of attempts).
This spring- loaded waste works perfectly (and I wouldn't be surprised if this design supersedes the cable-operated type).

An interesting experience !

The various items I ordered took sometime to get here (Orkney Islands)
but all finally arrived in good condition,
Thanks

Amazing customer service!!!

Great product and competitive price. Fast delivery and exceptional customer service. I would highly recommend and definitely use again.

No phone call....

BigBathroom Shop should have telephoned me prior to delivering my shower cubicle, fortunately I was in, otherwise I dont know what would have happened to my order. Also I ordered a shower blade and it was just taped to the box of my order, therefore it was filthy and battered. The Big bathroon shop did replace the shower blade after a 'phone call and the shower cubicle was what I ordered.

Towel rail

Great trader good fast delivery great towel rail would buy from again say no more

would definitely order from them again

prompt delivery and pleased with the product

I recomend this. Compny to Antonieta

I.m Verry happy with my shopping ,was Verry fast Verry todo

Milano wave radiator is a rave

Bought this radiator to mirror one we already had, am sure it will be great but at the moment it is in the hallway. awaiting the plumber!!!

Excellent product and service, no complaints

All aspects of ordering, service etc very good. Would highly recommend

Fantastic online consumer experience and superb customer service...

Express delivery free of charge. Part of the delivery was damaged, which was replaced with out any issues, and again delivered in double quick time.

Will never use again

Ordered a vanity unit with basin and w.c. Got sent the wrong toilet pan then after waiting over 2 weeks still had no vanity unit and basin so rang to be told that it was sat in the warehouse but had no idea why it hadn't been sent. Finally got the vanity unit but no basin rang to be told it would be delivered next day. Two days later I receive the basin.

21 April 2013

Reply from BigBathroomShop.co.uk

Hello Mr Steward,

I'm sorry to read about what happened with the order you placed with us.
Starting with the toilet you had delivered, it was unfortunate that the wrong pan was sent out but upon you notifying us of this we replaced this as soon as possible for you.
As for the vanity unit and basin, we know it isn't acceptable the time it took to supply these to you. Our apologies for this, it isn't normal practice as we always endeavor to provide goods as soon as we can.
We do hope you'll be happy with the items purchased.
Regards
Adam
The Big Bathroom Shop.co.uk Team

Fraught, but resolved

Thanks to a measurement challenged Uncle, I initially ordered a bath which was too short, but realised this prior to despatch and managed to stop the delivery - which was on time. The replacement however was fraught with problems - not despatched as promised by the warehouse, not put on the lorry - not sure why, and then to top it all off, the saturday delivery failed to arrive - but to be fair, the dumping of snow across the UK probably put paid to that one. I was on first name terms with about three of the staff at BB, and have to say they were all lovely and helpful (even if it did't quite happen as promised...). Would I deal with them again? Probably - the bath was great quality and look fab. I would however have reservations, and it would take a flawless set of events on any future order to make me 100% confident again.

21 April 2013

Reply from BigBathroomShop.co.uk

Hello Mrs Naylor,
Thank you for your review.
I'm sorry to read initially of the problems that occurred with the delivery of the second order you placed with us.
What happened isn't normal practice by any means, I see the delivery should have been made on the Friday of the week you placed your order, enquiries have been made as we always do to see what happened there with our courier.
We did then arrange for this delivery to take place on the Saturday but as you mentioned, the bad weather that weekend did make the delivery impossible to be made.
On the other hand I'm glad that you were happy with the service provided from our staff and that you are pleased with the bath purchased as I'm sure you will be for a long time to come.
If there is anything else we can assist with in the future please let us know.
Regards
Adam
The Big Bathroom Shop.co.uk Team

Would not use again, very disappointed.

I had several problems with my booking, all of which were not resolved reasonably in my opinion. Firstly I paid an extra £55 to have my bathroom suite delivered before 9am on a Saturday. By 10.30am on the chosen Saturday nothing had arrived so I called the delivery company who said they had my order down for delivery on Monday (and that they didn't even do these kinds of deliveries on a Saturday!). This was obviously very unacceptable as I'd paid extra to have it delivered on a Saturday to save me having to take a day off work. I tried to call Big Bathroom Shop but found their customer services line is only open Monday to Friday. Luckily a very kind man at the delivery company agreed to deliver it to me himself, otherwise I would have had a major problem as I had booked a builder to come round for the weekend to fit the suite. My second problem was that the tap and shower mixer for the bath had not been delivered, so the builder could not fit the bath anyway. Again I couldn't speak to anyone at Big Bathroom until the Monday. When I did eventually manage to speak to somebody on the Monday I was told that they were taking no responsibility for the delivery not being recorded as the right date (despite me having the delivery form from the delivery company stating clearly that it was never intended for a Saturday delivery) and as a 'goodwill gesture' they would give me half my delivery charge back. I was deeply unhappy with this as I think I should have been refunded my whole delivery charge. The date that it was apparently scheduled for delivery would have been free of charge anyway! And when I spoke to them about the tap and shower mixer they said it was due to be delivered the following day, what good is having a bath delivered without the taps to go with it?!? So I was then without a bath for a week until the builder could come back and finish the job. No compensation was offered for this inconvenience. I would also like to stress that at no point was I informed prior to any of these problems occurring that these things would happen. Very disappointed customer.

21 April 2013

Reply from BigBathroomShop.co.uk

Hello Miss Ward,
Thank you for your review.
I'm sorry to read of the issues you have raised with relation to your order.
Starting with the Saturday delivery, at the time you checked out on the website, there will have been two different delivery options that came up on there.
The first being that the majority of the items were being dispatched from our warehouse which you could select the Saturday delivery for and pay the additional premium for this service and this delivery as you mention was made on the Saturday. As for the reason why you were advised that our courier didn't do these deliveries on Saturday's is very surprising indeed and this has been brought up with them. I apologise that they did say this to you when in fact the company handle deliveries for us of all natures regardless of whether it is a Monday to Saturday service.
Regarding the taps that you ordered, these will have shown at the checkout stage that they were coming from a supplier of ours and not our warehouse and wouldn't have been available for the Saturday delivery as they don't have this service available. Upon this information being shown on the site, you have proceeded to place the order and agreed to our terms and conditions.
On the positive side of things, I'm sure you will be happy with the items you had had installed.
If there is anything further you wish to discuss then please contact me on 0845 122 7569.
Regards
Adam
The Big Bathroom Shop.co.uk Team

Fast delivery and exactly what I needed

Fit perfectly and web site easy to navigate

Excellent service.

Ordered a wash station from your company, and was delighted to receive it very quickly. Alas it was broken, but after informing you, received a new one, in one piece, within a few days. Excellent service all round, will use your company again, when the need arise, and would highly recommend you. Thankyou.

Easy to identify correct product. Prompt delivery. Thank you.

My sentence covers it - all good - thank you.

Absolute nightmare to contact

I did not receive my order and when tracking through their website was told the order had been despatched. I tried four times by email and three times by telephone to talk to Customer Service. Not one email or anyone I spoke to could tell me what had happened to my order. I have now been waiting for 2 weeks. NO SINK UNIT - NO REFUND - NO COMMUNICATION.

15 April 2013

Reply from BigBathroomShop.co.uk

Hello Mrs Northfield,

Have tried to contact you this evening around 1815 to discuss your order.
When possible please contact me back on 0845 1227569 between 0830 and 1700 Monday to Friday.

Regards
Adam
The Big Bathroom Shop.co.uk Team

A brilliant service

Bought a bath ,bath taps and 2no towel radiators delivery was brilliant

Ordered a shower screen which when it arrived was not the size as advertised although I had rung to confirm dimensions.

The problem was resolved and I received a full refund but I did have to ring back again to chase collection of the screen and confirm refund.

09 April 2013

Reply from BigBathroomShop.co.uk

Hello Mrs Whitrow-Coates,

Thank you for your review,

I am very sorry to hear this item was not received as advertised. We will investigate this with our supplier.
I am very pleased to hear the problem was resolved and you have received the refund for this item.

Apologies for any inconvenience caused

Kind Regards
Clare
The Bigbathroomshop.co.uk Team

Exactly as described

great white bathroom gloss cupboard, good quality excellent packaging and came on the 3rd day after ordering, would highly recommend this company

GREAT SALES SERVICE BUT RUBBISH AFTER SALES

I GOT MY ORDER OK BUT ONE SMALL PART WAS DAMAGED, SO AFTER SENDING A PHOTO, SPENDING 40 MINUTES ON HOLD ON THE PHONE GIVING UP, AND DOING 2 LOTS OF WEBCHAT, 3 WEEKS LATER I GOT A NEW PARCEL
IT WAS FOR A PART FOR A CISTERN AND NOT MY FLUSH PLATE, AND IT WASN''T EVEN FOR MY LOO.

SO IT HAS NOW COST ME AN EXTRA £42 TO BUY A PART FROM ELSEWHERE.

05 April 2013

Reply from BigBathroomShop.co.uk

Hello Mrs Norris,
Thank you for your review.
I'm sorry to read about the recent issue with regard to the flush plate, it was myself that contacted our supplier of the toilet you purchased to arrange the part to be sent out to you. Apologies that the wrong item was sent out and I did contact them to arrange for the correct item to be sent out to you.
Enquiries have already taken place to see what exactly happened.
Glad to hear that you were happy with the items you purchased.
If there is anything else we can assist you with ay any point please let us know.
Regards
Adam
The BigBathroomShop.co.uk Team

Superfast service and excellent product!

My new radiator arrived exceptionally quickly. The delivery man was great. The radiator is a fantastic focal point for the room that so far everyone has said looks amazing. It gives of loads of heat making the room feel snug during this freezing cold weather. It is everything I could wish for and at a great price

Some problems unsolved

The bath delivered with the first order was unwrapped and so badly damaged that it was sent straight back. A second wrapped bath followed 2 days later. Although in a sealed package the cistern with the lavatory appeared to have some kind of adhesive on the bottom,as though it had been used in a display. This came off fairly easily so I did not complain. I did complain about the broken thermostatic bar on the shower both by email and over the phone. As yet I have had no follow up about this. Our plumber simply bought another one, as I was anxious to get the job finished. A family bereavement has prevented me from following this up as I might have done otherwise. All telephone calls have been answered promptly and staff have been as helpful as possible.

02 April 2013

Reply from BigBathroomShop.co.uk

Hello Mrs Burke,
Thank you for your review.
I rang your landline number and have been advised that you are away on holiday, hope you are having/had a good time.
Wanted to speak with you about your order in some more detail, glad to read that you are pleased with the items supplied and the service provided to you by the team over the phone.
You can contact me on 0845 122 7569.
Regards
Adam
The BigBathroomShop.co.uk Team

OK except one item had to be re-ordered as it did not turn up

Onthe whole easy to find what was needed and fairly easy to oreder.

Extremely flexible on line shopping, exchange of goods was easy and no trouble at all for the company.

I would recommend this company, easy to shop with and customer focused. I placed a few orders as a consequence and will do more orders. Good prices as well and choice of quality products.

good quality, indifferent delivery.

I ordered a shower mixer from the website on the 11th March and finally received delivery on the 19th March even though the website specified that the stock was available and dispatched within one working day .. not one week!
I was in a hurry for the item and had I known the length of delivery I would have gone elsewhere.

However to their credit they did not debit my money until a day before the item was despatched and the item itself was fine and seemingly good value for money.

21 March 2013

Reply from BigBathroomShop.co.uk

Hello Mr Jones,
Thank you for your review.
I'm sorry to read of the delay with the delivery initially, checks will of course be made with our supplier and courier about this as it isn't normal practice by any means.
On the other hand, I'm glad to hear that you are happy with the product purchased.

Regards
Adam
The BigBathroomShop.co.uk Team

couldn't ask for anything better

My order was received on time and the quality of the product (bedroom cabinet) was excellent. I will be using Bighomeshop again and recommending to family and friends as well

Excellent addition to new bath

New Aqua Splash guard arrived safely on time well packaged and with fitting instructions. . Is the perfect addition to the side of our new walk-in bath to stop the shower splashing onto the floor between the wall and the shower curtain. Splash guard exactly the right size to fit the very narrow space between the door of the bath and the wall ! :-)

Bigbathroomshop Great for small bathrooms!

Looking for a bath panel for a small bath 1400mm long.found exactly what I wanted.Good price,good quality.delivered within 2 days.well packed arrived undamaged perfect!would definitely buy from them again.well done!

Poor customer service, product description inadequate

Customer service phone lines unmanned at weekends and there was an inadequate forwarding message which put me through to a redundant extension where I could not leave a message. Product - a shower valve - arrived without an essential part, which necessitated two call outs for our plumber with associated higher installation cost for us. When i did get through to a person, she was not esepcially apologetic and said they would not deliver the missing part by special delivery to compensate, only via their normal mail system. There as no attempt to make up for their fault. Then when the missing part - the valve cover - arrived it was not chrome but plastic; the description of the product in the website did not make this clear. Note to self: in future, see before you buy. Would not use this company in future or recommend to anyone else.

12 March 2013

Reply from BigBathroomShop.co.uk

Hello Paul,

Thank you for your review,

I am very sorry to read you have experienced some issues with your order.
I can see as soon as this was reported the problem was resolved and the missing part was sent. The handles and the plate are ABS plastic due to health and safety to prevent burning you when the shower is on high.

Apologies for any inconvenience caused

Kind Regards
Clare
The Bigbathroomshop.com Team

Not impressed!!!

I placed the order online which was easy and found what we were looking for at a good price. The items were delivered in good time although we did not know when the items were coming and received a call from the delivery driver on the day who was outside our house and we were not in!

My only issue was that I placed the order via the giveasyoulive website which raises money for charity as you shop with stores via their website. The donation from bigbathroomshop did not show up although I did place the order in the right way, we have been since told that myvouchers codes was visited during the process so the sale has been rewarded to them which I think is very unfair as the initial transaction was done via giveasyoulive!!

22 March 2013
Since the reply from mybathrroom shop below i have still not heard from them and the donation had NOT been given to NSPCC via giveasyoulive!! Very disappointed!

12 March 2013

Reply from BigBathroomShop.co.uk

Hello Rachel,

Thank you for your review,

I am very pleased to hear the order process was easy and you are happy with the items.
I have the I.T department looking into the issue with the donation to ensure this was done correctly. Apologies for this.

Kind Regards
Clare
The Bigbathroomshop.co.uk Team

Very good website and smooth order process

We ordered a radiator and paid for the specified Saturday morning delivery which was fantastic as we both work full time. . The order process was clear and easy to follow. The product arrived exactly when specified and was just how it was described online. Very good quality product and company. Would definitely order from them again.

Excellent to deal with

I did not end up buying anything as I was unable to change my order only a couple of hours of making it. However they refunded my cash back to my account without me having to contact them so I will definitely use them again

poor

another company who hide behind un-reasonable terms and conditions, goods arrived damaged but as we were busy organizing our bathroom refurbishment we did not open the box till after 7 days, rather than accept the goods were packaged in-correctly (bag of screws next to the mirror surface) all I get is nothing can be done expect for me to waste another £85 on a replacement mirror, thanks for your 21st century couldn't care less attitude and you won't be seeing me again

Mandy Hammond found this review useful

12 March 2013

Reply from BigBathroomShop.co.uk

Hello Mr Brook,

Thank you for your feedback,

I have tried to call and emailed you to discuss this further.
I can see we have arranged a replacement for you on this occasion.

I look forward to hearing from you.

Kind Regards
Clare
The Bigbathroomshop.com Team