BigBathroomShop.co.uk reviews

BigBathroomShop.co.uk reviews

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7.3
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Review by confirmed purchaser

Friendly efficient service, and good prices too.

Friendly efficient service, but problems caused by the courier DX were difficult to resolve. Eventually very happy with the product bought.
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Review by confirmed purchaser

excellent product at the best price, and double-quick service

i needed a big heated towel rail for my bathroom refurbishment. 5 minutes surfing on the net and hey presto the BigBathroomShop had all the answers at the best prices. don,t just take my word for it, go and see for yourself.
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Review by confirmed purchaser

great company

delivery on time. goods well packaged. nice products. thankyou
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Review by confirmed purchaser

Description of item lacking detail

Ordered a 500mm wide shower screen for our wet room, and had presumed it would be 500mm wide as this was the description, however when it arrived it was adjustable between 420mm and 457 mm. When I looked on the manufacturer's website it said this but not on the big bathroom shop site. I would encourage this site to ensure they give their customers ALL the information rather than just half of it.
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Review by confirmed purchaser

Efficient, speedy and brilliant, unbeatable supplier it seemed to take no time at all from ordering to delivering.

Web site dead easy to search and prices were agreeable. Able to track how all was going when I got my new radiator packaging was all it should have been, the delivery service second to none very friendly and helpfull.

I would defiantly use BigBathroomShop again and fully recommend to anyone.
Once again thanks for the good service.
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Review by confirmed purchaser

great stuff

Over all good quality and fast delivery ,friendly staff over phone ,great experience
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Review by confirmed purchaser

The staff don't know what they are doing and the website doesn't work!

The customer service was poor. The website didn't work as acknowledged by the sales person when I phoned. He could not find my account - he was looking at a different company - not big bathroom shop?
The items were delivered a week later than promised.

All round not good and I am very unlikely to use again
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Review by confirmed purchaser

excellent service arrived on the due date .

This was the best price for the product. I had to contact as the screen had not arrived by 16:30 however it was delivered at 18:30 as the delivery person was lost on his previous drop so was delivered on the day. I would recommend this company for price and helpfulness.
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Review by confirmed purchaser

good product, good delivery option, not as good for instalation

I have order a vanity unit sink an toilet. Good presentation, nice colour, strong wood. However, the toilet seat comes with no support to the ground. There are two holes on the sides but nothing to fix into the ground. You could do at least with the advice to buy the kit to fix it.
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Review by confirmed purchaser

fast and fabulous

Everything went so smoothly, ordered online and it was here a few days later.
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Review by confirmed purchaser

Stunning design of a Hudson Reed Bathroom suite…pity about the flaws!

Unfortunately the experience wasn't all I had hoped for. The order for a Hudson Reed bathroom suite was dealt with speedily and I went away happily leaving competent builders to fit a new shower room. However in my absence it was discovered that both the basin and toilet were damaged. Although the problem was dealt with promptly and with courtesy and replacements were duly delivered the delay meant that I had to get the plumber and tiler back on site at considerable expense and because of the delay was unable to return home and incurred extra expense in finding hotel accommodation for several days whilst waiting for the delivery and fitting, hence disappointed at what seemed like a saving on an internet sale, as ultimately it has proved to be more costly than buying from a bathroom store. The suite has of today been fitted but I understand that the replacement basin still had an imperfection although quite what I don't know as the fitter has declined to tell me as he feels I can do without further stress and has said that he feels I may well not notice! So I guess it is a fault at the back of the basin rather than the first flaw which was at the front. However although I would be reluctant to order from you again. I do give credit to the manner in which the problem was dealt with. A costly exercise though and stressful.
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Review by confirmed purchaser

Did what it said on the tin

Kept me informed about deliveries. No reservations.
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Review by confirmed purchaser

Great service and prompt secure delivery. Excellent.

Site was easy to operate. Ordering was simple and the communication and delivery prompt and concise. Excellent service, very pleased with product, which was the point of the exercise.
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Review by confirmed purchaser

Excellent service

Excellent service, great price and would Definitely recommend to friends and family.
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Review by confirmed purchaser

Excellent

Got my order within a few days brilliant service will order again when needed
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Review by confirmed purchaser

The service and the quality of the produce is excellent

I would recommend both the product the company to you, I had difficulty in finding a door which would fit in the same provided . I was so pleased that I came across the BigBathroomShop, the product is exactly what I wanted.
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Review by confirmed purchaser

On time and well packaged

The radiator I ordered was delivered on time and well packaged, the only issue I had was the radiator has minor scratches on the front and so did the horizontal fittings. Couldn't return as engineer was already booked to fit however the radiator is good value and look great on the wall.
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Review by confirmed purchaser

brilliant with the basics but struggle a little with deviations from the norm!

All components ordered were delivered as requested and to the quality expected. Some difficulty arose with the compatibility of one component (a frameless shower end panel) which proved impossible to resolve and a work around ensued. The provision of additional replacement components (for future use) like replacement door seals, hinges etc. were just not available (phoenix) so future maintenance could prove difficult and tiresome.
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Review by confirmed purchaser

Very bad

Product quality is poor/delivery poor/customer care poor/wrong product delivered on 3 occasions/promised to collect wrong product not yet done. Overall unhappy customer and won't be ordering anything from here again. Delay caused financial loss. Would not recommend to anyone. First and last.
BigBathroomShop.co.uk

Reply from BigBathroomShop.co.uk

Hello Mr Mohammed,

We are sorry to read your review.

We have contacted you directly to resolve this matter for you and look forward to hearing from you shortly.

Kind regards,

The Big Bathroom Shop Team
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Review by confirmed purchaser

first class product, any problems delt with immediately

I can recommend Big bathroom shop to anyone, the product is of good standard. I had a problem with a leaking toilet pan , this was sorted out with one phone call and a replacement followed immediately.

BigBathroomShop.co.uk Details

BigBathroomShop.co.uk 30 Day Money Back Guarantee

If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Enjoy free delivery on all orders. 100% secure shopping with BigBathroomShop.co.uk

About this company

Big Bathroom Shop is one of the fastest growing and most exciting online bathroom stores in the UK, we pride ourselves on our fantastic range of bathroom suites and outstanding customer service. Our online bathroom store is packed full of the UK's leading brands in bathrooms as well as designer bathroom furniture from top brands such as Adatto Casa and Bauhaus. As we deal with the brands directly we can offer you great prices; all of our products are covered by comprehensive guarantees and many of our brands offer lifetime guarantees on their ranges.

Visit BigBathroomShop.co.uk

Contact information

Call us on: 0845 122 7569
We live here: Burnley
United Kingdom

Category

BigBathroomShop.co.uk is ranked 123 out of 141 in the category

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