BigBathroomShop.co.uk reviews

Excellent to deal with

I did not end up buying anything as I was unable to change my order only a couple of hours of making it. However they refunded my cash back to my account without me having to contact them so I will definitely use them again

poor

another company who hide behind un-reasonable terms and conditions, goods arrived damaged but as we were busy organizing our bathroom refurbishment we did not open the box till after 7 days, rather than accept the goods were packaged in-correctly (bag of screws next to the mirror surface) all I get is nothing can be done expect for me to waste another £85 on a replacement mirror, thanks for your 21st century couldn't care less attitude and you won't be seeing me again

Mandy Hammond found this review useful

12 March 2013

Reply from BigBathroomShop.co.uk

Hello Mr Brook,

Thank you for your feedback,

I have tried to call and emailed you to discuss this further.
I can see we have arranged a replacement for you on this occasion.

I look forward to hearing from you.

Kind Regards
Clare
The Bigbathroomshop.com Team

Excellent would highly recommend

I ordered a cloakroom suite was delivered very quickly , great quality and excellent price .would definitely recommend or order again from this company .

Quick service

Pleased with service and free delivery. Only down side was picture of toilet on website did not clearly show it and woudn't enlarge. When it came it was different from what we expected as it was not a complete solid base, had a ledge around bottom and two inset areas at either side which I was wanting to avoid as this just gathers dirt. Apart from that I was really pleased with the vanity unit and sink but the shelf supports were missing, still trying to obtain some locally but the hole is slightly bigger than the normal supports that I can find.

12 March 2013

Reply from BigBathroomShop.co.uk

Hello Carol,

Thank you for your reveiw,

I am very sorry to hear the website did show the item to it's full potential and the item was not as expected. I am pleased o hear you are happy with the products.

If you would like to contact us we can take a look into getting the parts you require.

Kind Regards
Clare
The Bigbathroomshop.com Team

If you change your mind - it costs

Ordered a drawer unit for my bathroom but when it arrived the inside measurements were a lot smaller than the outside ones given on the website so was not suitable. It was impossible to get to speak to someone on their customer service number and when managed to talk to someone about returning the goods was told that it would cost £15.00. As it would have been impossible to post the item back had to agree to pay the cost otherwise would lose all our money but felt it was a very unfair charge and would therefore not use them again.

06 March 2013

Reply from BigBathroomShop.co.uk

Hello Samantha,

Thank you for your feedback,

I am very sorry to hear that you had difficulty contacting us on the phone lines.
The items do need to be returned at your own cost if this was ordered incorrectly, this is advised in the terms and conditions agreed to at the point of purchase.

Apologies for the inconvenience caused

Kind Regards
Clare
The Bigbathroomshop.com Team

Very poor service, would not recommend

Order placed and was apparently damaged in transit by the couriers, no-one however contacted or advised me. I would have expected the order to have been reissued and an apology for delay, but the order was simply cancelled and I was left waiting for items I needed with no knowledge I no longer had an order. Communciation seriously lacking, I was using as a trial for supplies for two large apartment blocks I manage and would not use the company again desite me having regular needs.

06 March 2013

Reply from BigBathroomShop.co.uk

Hello Marie,

Thank you for your feedback,

I am very sorry to hear this, I have looked into the reasons for the issues you have encountered as this is not our standard practice. The item was damaged by the carrier and we were not advised of this. This was then returned and the item booked in for a refund instead of a replacement. I am very sorry for the inconvenience caused and the lack of communication from ourselves.

I hope you will come back as a repeat customer in the future.

Kind Regards
Clare
The Bigbathroomshop.co.uk Team

Really great service...

Always kept us up to date with the order, and all was delivered on time and when promised....excellent service.

February showers!

I got great help in making sure the item was what I needed. The staff I contacted were friendly and efficient, When the shower tray arrived it was exactly as described and in perfect condition.

Spot On!!!

Vertical radiator ordered and delivered with no problems. Quick and straight forward. Definately use this company again and would recommend them too!

Super on-line retailer

Just what you want from an on-line retailer, problem free transaction.

Great service and products

highly recommended

Good product poor delivery

Had a few problems with delivery and it took nearly two weeks to get to me. Once the product arrived it was as expected and good value

26 February 2013

Reply from BigBathroomShop.co.uk

Hello Sam,

Thank you for your feedback,

I am very sorry to hear the carrier company let you down on this occasion.

I am very pleased to hear the item was as expected and you feel was of good value.

I hope you will shop with us again.

Kind Regards
Clare
The Bigbathroomshop.co.uk Team

Brilliant communication and delivery, perfect.

Next day delivery and great communication from this company. They make sure you are happy with the goods and reply to questions more or less instantly. Have got to rate this company very highly.

First rate service and product

The bath was ordered Monday afternoon, and received Tuesday morning! Sadly it had been damaged in transit but the problem was resolved speedily with a photo of the damaged sent to them by email. A replacement bath was received the next day and the faulty one returned - absolutely no quibble!

Excellent buying experience

Good communication, prompt delivery and cheapest site I found!

Big Bathroom Shop - Big Service

Found this very efficient, helpful bathroom shop on line. I ordered the new shower cubicle, bidet and bits and pieces on a Monday at 10.00 pm and it arrived early on Thursday morning. Very impressive. Had to telephone with a query and the customer services department was second to none. Helpful, knowledgeable and courteous.

Average service

Bought a full bathroom suite for a customer. The delivery was next day even thoughit said 3-5 days so I wasn't on site when it arrived. The loo seat wasn't delivered so was sent later and arrived without fittings leaving customer's finished bathroom with no loo seat. Bath had no wall fixings or mounting points and staff had zero product knowledge. Very poor all round and would not recommend to anyone. The contact number is shared by [Link] who, from experience, share same poor aftersales service.

11 February 2013

Reply from BigBathroomShop.co.uk

Hello Gareth,

Thank you for your feedback,

I am very sorry to hear the delivery was not complete. I can see the item was replaced for you as soon as you reported this to us.

I would also like to apologise that you felt you did not receive the customer services expected, this is not our normal practice for our business and this will be investigated further.

Kind Regards
Clare
The Bigbathroomshop.co.uk

BATH RE-DELIVERED

Firstly they delivered the wrong bath then after a phone call they then delivered the correct bath, direct from the manufacturer. Good service

Great customer service

Nice product, well packaged. Paid extra for before midday delivery and the product arrived after 14.00. Bigbathrooms were great and refunded the whole delivery fee - great comms, would use again.

Good service

We are satisfied with the service provided, no complaints whatsoever.

Very good

Very good...

Good service

On time, really well packaged, quality product. excellent service. I would be happy to make purchases from this company in the futire.

5 star company

Brilliant service I will tell everyone to use BigBathroomShop

Good product, good price and good service.

The product arrived in good time and in good condition matching the description on the website. I have had no problems with the product or service and would happily recommend the site to anyone else

APPAULED and DEVASTATED Arthur Daly and Del Boy Trotter would give better service!

We have a property which we are converting into a domestic residence but live 4 hours away.We went down in October and foolishly purchased a complete bathroom suite from BBS at a cost of £746 .First off,two sinks arrived so we contacted them and they arranged a collection for the extra sink then the rest arrived on a palette,the bath panel was wrapped in clear polythene and was badly damaged,the delivery man said he could not take it back and we were to contact BBS which we did only to be told we had to email pictures of the damaged item which we did they then sent a replacement..We left the suite in its packaging as the bathroom was not due to be fitted until early December and we had to return home as we run a business and obviously had no bathing facilities at that point the plan was to have the bathroom ready for Christmas so we could spend Christmas there with our terminally ill 14 year old dog but when the plumber came to unpack the suite to fit it,the bath was all smashed and unusable I telephoned BBS and explained the situation only to be told point blank that they would not do anything about it as I ahould have reported it within 7 days and if I wanted a replacement I would have to pay!I reiterated the fact we live 200 miles away and did not unpack as it was not due to be fitted until December but they still rudely refused to help in any way.I then e mailed the"cutomer services manager"hahaha [Name removed] who also replied very rudely using my first name and basically telling me if I want another bath I have to pay they have robbed me of £746 I bought the suite in good faith and have been sent damaged unusable goods I have had to pay the plumber even though he has not fitted the suite as he had allocated the time,Christmas was totally ruined as we could not go down as planned as we have no bathroom facilities and still haven't because the bath was a shower bath and very expensive and now I have had the additional expense of paying the plumber I cannot afford another bath or to pay to fit the suite at this time I am devastated and appauled at the way I have been treated by this cowboy company they should not be allowed to trade they also charged me TWICE on my credit card which I also had to chase them up about BE WARNED!I am now going to seek legal advice .

Mandy Hammond found this review useful

29 January 2013

Reply from BigBathroomShop.co.uk

Hello,
Further to my contact with you;
I advised that in (Section 11) of our Terms and Conditions, this advises our customers to let us know about damaged items within 7 days of receipt.
As your notification of this was not received for some time after delivery, this unfortunately fell outside of our guidelines and we were unable to assist.
With regards to the payment issue; I see that on the 28th October two orders were placed by yourself for the same value. The duplicate order was cancelled and refunded on the 30th October. We can assure you that our systems are secure, which means no customer will ever be debited without their authorisation.
All remaining issues were dealt with as soon as they were brought to our attention. Things do go wrong from time to time but we pride ourselves on resolving these as quickly as possible.
Regards
Adam
The Big Bathroom Shop.co.uk Team

Very good at sorting problems

After initial hiccup, a telephone conversation with Sadie Manboard sorted everything to our mutual satisafaction. She is a first rate troubleshooter, thank you.

24 January 2013

Reply from BigBathroomShop.co.uk

Hello George,

Thank-you for your review.

Following our earlier telephone conversation I can confirm the website does show taps & waste are not included with this item.

We are happy that you have agreed to remove this review and I have forwarded you an e-mail of how to do this.

If you require any further assistance please do not hesitate to contact me,

Kind Regards
Sadie
The BigBathroomShop.co.uk Team

Good Customer Service Dealt with problems quickly

Having problems with broken parts and bad service I rang Customer Service whom dealt with my problems ASAP
on there return from the weekend.
The problem lie with the courier service and not Big Bathrooms.
So many thanks

Really bad service

Ordered a bathroom cabernet over 2 mouths ago, they sent me text message to say (delivery today),lovely never came....they text me again( delivery today) guess what waited all day & yes it never came, so rang them.... they say they will ring you back & they don't, so ring back again & was told they will order the cabernet again as it looked like it was not ordered in the first place & the people on the phone just don't care....... (so i will not order from the big bathroom shop again) just hope they will give me my money back with out anymore waiting or phone calls.If you order from them hope you don't have the same experience.....

22 January 2013

Reply from BigBathroomShop.co.uk

Hello Gina,

Thank you for your feedback, I am very sorry to hear you are unhappy with the service you have received.
As advised in the telephone call with myself earlier today unfortunately there was a system error which caused the order to never be dispatched, we were unaware of this because the fault was not brought to light until you contacted us.
I am very sorry to hear you feel we do not care, this is not the impression we wish to leave with you and we did try to explain the issue as best we can and come to a resolution.
The resolution you decided on was a refund for the item which has been processed and will show on your account in the next 3-5 working days.

Apologies for the inconvenience caused

Kind Regards
Clare
The Bigbathroomshop.com Team

Great service

Speedy delivery and good product will shop there again.

Good quality but issues with delivery and 2 toilets and a bath panel being smashed but quickly sorted and new delivered

Pleased with my bathroom the staff are very helpful thank you

Excellent Product & Excellent Customer Service !

Received the Gloss White Bathroom Furniture Storage 4 Drawer Unit but unfortunately with incorrect size screws for the handles, raised a query with BigBathroomShop and they dispatched new handles and screws immediately, excellent product and excellent customer serivce.

Excellent company, quick delivery, easy returns. Highly recommended.

I used the Big bathroom Shop because the shower enclosure that I wanted to buy was on sale and I couldn't find it cheaper anywhere else. I ordered the parts 2 weeks before I needed them to ensure they would be delivered before my builder was due to start. The parts were in stock and I was expecting them to be delivered within 3-5 days. The next day I had a phone call to say the delivery driver would be with me in 30 min. My shower arrived in less than 24 hours! The delivery driver was very polite and carefully brought the heavy items into my house. If there is one thing I can suggest it would be to give more warning before delivery as I was only given 30 min notice and luckily I was off work otherwise I wouldn't have been able to get home in time to take delivery.

I didnt need to use the shower tray and sent it back within the stated 30 days. I did phone to check they had received the tray and they confirmed the tray had been received and that my refund was going through.

I bought a Simpsons ten shower enclosure and am very pleased with the quality and look of this shower. The photos don't do it justice!

All in all a very pain free experience and I would highly recommend this company.

21 January 2013

Reply from BigBathroomShop.co.uk

Hello Sarah,

Thank you for taking the time to write a review for Big Bathroom Shop.

It's great to hear how pleased you are with your new Simpsons shower enclosure and that you would highly recommend Big Bathroom Shop.

Kind Regards

The Big Bathroom Shop team

Good quality,great value,great service

Thought quality would be compromised due to cheap prices. Could not be further than the truth. The quality is great and the value of what you get got your money is fantastic. For an Internet company to have a real phone number to speak to a real company was bonus to. Delivery was on time as arranged.

Very good service

Bought vanity unit & toilet, please with both, certainly use company again

Brilliant service cracking products too!!

Great company no problem too much for them

Product was ok

I ordered a shower, it was delivered on time and cannot find any faults with it. My only complaint would be with the company's IT department as I get constant emails from them telling me the shower is still in transit, every night at 10:30pm another email over 30 emails now and rising. Have emailed the company, but nothing has changed even though they said they would stop them.

15 January 2013

Reply from BigBathroomShop.co.uk

Hello Juan,
Thanks for your review. Very pleased to read that you are happy with the items you have ordered with us.
Apologies for any inconveniences caused with the additional emails that have been sent out to you, it has been reported to our IT Department and they are fixing the issue.
If there's anything you wish to discuss with relation to your order at any point please don't hesitate to contact me on 0845 122 7569. Regards, Adam - The Big Bathroom Shop.co.uk Team

A solid, stylish tap

I browsed many sites before I came up with Bigbathroomshop and there was a huge selection, something for everyone I would have thought! My quest was to replace an obsolete basin tap and match it as closely as possible to the bath tap .... and I found just the one in the Premier Chrome Faze style. I like it very much, it is much heavier than I expected, a nice solid construction which works nice and smoothly. Delivery was amazingly fast and the price very competitive indeed, especially in relation to the quality of the tap. I definitely would recommend this company and buy from them again.

14 January 2013

Reply from BigBathroomShop.co.uk

Hello Jean,

Thank you for taking the time to write a review for Big Bathroom Shop.

It's great to hear that you found the right tap to suit your exact requirements and how impressed you were with the speed of the delivery.

Kind Regards

The Big Bathroom Shop team

Totally hassle free, no problem recommending

From order to delivery was quick and hassle free, kept well informed during the process

07 January 2013

Reply from BigBathroomShop.co.uk

Hello Mark,

Thank you for taking the time to write a review for Big Bathroom Shop.

It's great to hear about your positive experience and that you would have no problem in recommending Big Bathroom Shop.

Kind Regards

The Big Bathroom Shop team

Almost perfect

I was amazed at how quickly some of the goods arrived - the bath arrived the morning after I placed the order. Because there were numerous items ordered, deliveries came from several sources and all were ok except for the taps. These were shown as despatched but when they had still not arrived after 5 days I used the customer services phone number and the problem was quickly resolved.
The products were all delivered as described and in good condition and I felt all represented good value.

Fantastic quick delivery - highly recommended

Great service - good communications on progress with order - very fast delivery - no hassle - can not fault - Thanks

02 January 2013

Reply from BigBathroomShop.co.uk

Hello Martin,

Thank you for taking the time to write a review for Big Bathroom Shop.

It's great to hear about your positive experience with your recent purchase and that you would highly recommend Big Bathroom Shop.

Kind Regards

The Big Bathroom Shop team