The tour route was fine, with plenty of pick up points and buses fairly often. We used the earphones and were never on with a live guide. The audio guide was fairly good. The earphones themselves were terrible- really uncomfortable. Our bus stopped for a good 10 minutes at one point to allow our driver a break, but then another driver got on.. not sure why we were all made to wait. Getting our money off vouchers was a nightmare, we stopped by the info centre, which we found difficult to find, and they didn't have any (and we weren't impressed with the info centre either, its talked up on the tour but I don't think it's worth stopping at, they didn't even have a toilet!). Eventually got them by stopping off at another stop we wouldn't have otherwise stopped at. We used the voucher for the boat trip - it was good. All in all I didn't think this was great value for money and I'd probably try another company next time.
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