Pleasant office staff
Review by confirmed purchaser
While in London, visiting our son, we bought online tickets for the Big Bus Tour. Later that day, we discovered that because it was Easter Sunday, the trains from Cambridge (where we were staying) to London were undergoing maintenance. A call and an email later, the sweet lady switched our reservations to the next day. We (especially our 12 year old granddaughter) were very excited, and enjoyed a great, although chilly and sometimes snowy, tour.