We were so excited to take the Big Bus Tour in London and ppicked a beautiful day to do so. Since there are many companies offering this service we didn't do any research to find the Best. Our tour started well until we decided to get off the bus. It was nearly impossible to get back on the bus and to get a seat. We rode through major attractions standing on the ground floor of the bus not being able to see anything. It was a horrible scramble at the bus stops to beat others onto a bus. When I asked about being oversold they told me on a nice day they can't guarantee a seat! This is a very expensive event for a family and was chaotic and a disappointment. The customer service from Big Bus was HORRIBLE. Surprising given they have so much competition.
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