PICK ANOTHER COMPANY!!
We just returned from our visit to Europe. Among our trip we had taken a total of 3 hop on hop off tours, one in each city. The Big Bus Company was horrible! We waited for over an hour for a bus, the men standing at each stop told you what you wanted to hear, not the truth. That is when they were not rude! We were often told traffic was the excuse, but no other company had that issue. We passed a total of 7 buses not in service yesterday. Most of the bus drivers were nasty or just flat out ignored you, and we were told to get on a specific route to see what we wanted to see. Instead we sat on the bus for 2.5 hours of skipped stops and made up routes. To top it off, our bus driver decided to take a 15 minute break, only to proceed to the next stop and tell us the tour is over we need to switch buses!!!!!! We were so annoyed we got off the bus, walked well over a mile to the office to demand a refund. This part was surprisingly easy! They were nice and helpful. Besides them, and a man named Carlos, standing on a bus stop, everyone else was rude. Take a different company. If you don't you will stand there watching those buses come by one after another while you wait in the rain for your bus!