Overcrowded and half as many buses as competitors
Review by confirmed purchaser
When we were on the first bus of the day, it was great. But any bus after noon (two days in a row during Fall term break), the buses were very overcrowded. We saw two of the competitor bus lines for every BigBus that came through. We also spent over ten minutes waiting at one stop when the bus driver had to explain how everything worked and accept payment from someone at one of the stops (because BigBus did not have a representative waiting outside). Other than that, the buses were clean and the "half open" upper deck was great. The canned music was way too repetitive.