The tours are fantastic but one of the guides was incredibly rude.
Me and my family thought the bus tours and commentaries by the guide were excellent. This was spoiled when I asked the guide for details about which bus we should get on for a particular destination. We were barked at with " If you had been listening, you'd have heard...". Not the way to speak to customers. Me and my wife were made to feel like 4 year old school kids rather than 40 year old paying customers. What made it worse was it was I front of a bus full of people. We were left not wanting to ask further questions after our dressing down. A real shame this happened because the tours and live commentaries are very good.
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