Big Cup Little Cup reviews

Big Cup Little Cup reviews

Good
8.1
from 0 - 10
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Review by confirmed purchaser

Will not be buying again

We found the coffee to be weak in flavour and very little taste compared to Nespresso's coffee, which has a fuller flavour. One of the varieties we purchased from you was just like drinking hot milk. Very disappointed and will not be purchasing any further products from you.in the future.
Big Cup Little Cup

Reply from Big Cup Little Cup

So sad to hear you were disappointed with your purchase, David. I hope you prefer the new coffee we sent out to you.

We are currently working on our packaging to maximise the flavours and strengths of our coffees, and will keep you updated on our progress.

Thank you for your feedback, we really appreciate it.
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Review by confirmed purchaser

Good service, great coffee, but concerns about recycling

I've only been using the capsules for a week so far, but early impressions are very good! The service has been speedy, friendly and efficient and the coffees (got a great offer for the introductory selection of 5 pack) taste fresher and more sophisticated than their branded counterparts. The only reason it's not 5 stars is the issue of capsule recycling. The branded counterparts have included in their pricing an easy, efficient recycling system (new capsules delivered, used capsules taken away to their recycling facility). The Big Cup Little Cup capsules are plastic which can go out with the regular household recycling IF you pop the film top off, empty the used coffee grounds (hopefully into your composting bin) and give the capsule a rinse. The capsules are also in individual foiled plastic wrappers which aren't recyclable. So, my head is spinning about the relative pros and cons of foil vs plastic, transporting vs not transporting used coffee capsules etc. Consequently, I'm not yet sure if the full price Big Cup Little Cup capsules will be my choice going forward!
Big Cup Little Cup

Reply from Big Cup Little Cup

Thank you for your excellent feedback! We're thrilled you're enjoying our coffee! I understand your concerns about recycling, it's something we take very seriously here at Big Cup Little Cup. We've been working around the clock to develop the most economical and environmentally friendly packaging we possibly can whilst maintaining ultimate coffee freshness. We're still a brand new company, and our development is ongoing with a focus to making our packaging completely recyclable, without the carbon footprint of transportation.

Thanks again for your feedback, and for your support. It means so much to us that you tried Big Cup Little Cup! :)
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Review by confirmed purchaser

Nice coffe don't like the packaging

Overall have enjoyed the coffe but all the extra packaging and no good way to store the pods before use is not great. The Big cups are a little more watery than I would have hoped. Will see as I bought the intro package I have a lot more to go! Maybe it will grow on me.
Big Cup Little Cup

Reply from Big Cup Little Cup

Hi,

Thanks for the feedback about your BCLC experience. We appreciate your comments regarding our packaging and it's something we're currently working on to improve. I will keep you updated with progress and changes.

In terms of the Big Cups being a little more watery - we're really sorry about that. My top tip to make a stronger coffee would be to add a shot of espresso to your coffee using an additional capsule and pressing the little cup button on your machine. Hope that helps!
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Review by confirmed purchaser

Oh so much packing

The coffee blends are very good. Easily ordered and speedily delivered.
The amount of packaging and the storage space it occupies is phenomenal by comparison with Nexpresso.
We considered putting a mixture of capsules into a bowl, but the blends and cup size are not identified on the foil wrappers.
Although advertised as 'Nexpresso compatible' more often than not the capsule is not properly ejected by our machine.
Once we have finished our stock we will be returning to Nexpresso originals.
Big Cup Little Cup

Reply from Big Cup Little Cup

Hi Keith,

Thanks so much for taking the time out to let us and others know about your experience with Big Cup Little Cup, we really appreciate.

Just wanted to let you know we are currently testing new packaging that will have the blend name printed on the foil wrapper, making it easier to store all your BCLC capsules together. Perhaps I could send you some capsules once we have the new designs and get your feedback?
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Review by confirmed purchaser

Great service, good coffee.

My order arrived promptly, ordered Friday, order arrived Monday. Much faster than I expected. I've always used nespresso pods before and so far have been impressed with quality of coffee and compatibility with espresso machine. Will definitely buy again!
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Review by confirmed purchaser

Quality nespresso-a-like coffee at a bargain price

I can't help myself, but whenever I see Nespresso clones, I have to try them. Usually, they're not a patch on the originals. So I buy, drink with a cringe and then don't re-order. However, with Big Cup Little Cup (BCLC) I'm converted. This is my second order of 200 BCLC coffees, and I continue to be amazed with the quality and taste. Like the original Nespresso selections, there are some you like, and some you like less, but you simply select the tasty ones. I'm loving the BCLC coffees. Nespresso are certainly losing out with my regular custom now.
Big Cup Little Cup

Reply from Big Cup Little Cup

Nick! Thanks for such great feedback, we're so thrilled you're enjoying our coffee! We're currently redesigning our packaging, making it easier to differentiate between blends and store in your kitchen. We are also hoping to make a few tweaks to the capsule itself, maximising the flavour and strength of our coffee. Thank you for all your support :)
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Review by confirmed purchaser

very reliable, woud recommed them!

I was soooo surprised to find out that the order was processed so fast and in 2 days I have received the little cups ordered, with no stress at all!!
I am very glad that I used you and looking forward to the next order :).

Thank youu.
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Review by confirmed purchaser

Tasty coffee when you need it!

Hi I must say I was a bit hesitant about trying these coffees as I've always used the Nespresso capsules but thought I would give these a try. I must say I've been pleasantly surprised how tasty these are and of course the cost helps too!

The only query I have is that it's a shame you don't do hot chocolate as our daughter doesn't enjoy coffee and it would be nice to offer a chocolate drink when we enjoy one of your coffees
Big Cup Little Cup

Reply from Big Cup Little Cup

Sandra! Thanks so much for your lovely review! So glad you've been enjoying our coffee. A hot choccy capsule is definitely a great idea, and it's something we'd love to do in the future. We've got all sorts of ideas and currently working really hard to perfect our coffee and create one or two stronger blends too! We'll definitely keep you updated with all of our developments. Thanks again :)
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Review by confirmed purchaser

Good compatibility, nice taste, good variety and fast delivery

The delivery was as expected. Well packaged. Good selection of flavours. Compatible with machine. Husband didn't tell the difference between these and nespresso brand capsules. Only downside is when removed from box you don't know flavours as it isn't indicated on pods like nespresso
Big Cup Little Cup

Reply from Big Cup Little Cup

So happy that you and your husband are enjoying our coffee! You'll be pleased to know that we're redesigning our packaging so that each individual wrapper will have the blend name on, making it easier to differentiate between each capsule once out of the box. We'll keep you up to date with our progress! :)
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Review by confirmed purchaser

Good coffee speedy delivery cashback of 30% with quidco... Great

I was really pleased with my first batch if you are making two different drinks at the same time you have to make sure you know which one is which as the pods are not colour coded like nespresso pods. Apart from that so far so good.
Big Cup Little Cup

Reply from Big Cup Little Cup

Thanks for your feedback Rachel :) We're redesigning our packaging so each of the individual wrappers are labelled with the blend name, strength and whether they're a lungo or espresso, making it easier for you to differentiate between blends (not to mention easier to store!)
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Review by confirmed purchaser

Very tasty and a good price!

I work in an office and we get through a lot of Nespresso coffee between us, so I decided to look for a cheaper alternative.
I found Big Cup Little Cup and ordered one box of every flavour to give us an idea of what the products were like. The order itself was delivered very quickly and even came to the front door of our office, which is on the 4th floor of our building!

I was pleasantly surprised to find I much preferred some of these flavours, in particular Highwire, to the Nespresso capsules, and the El Salvador honey ones have gone down a storm with the rest of the office.

I have ordered from then again and hope to keep doing so in the future!
Big Cup Little Cup

Reply from Big Cup Little Cup

El Salvador Honey is delicious isn't it?! Sumatra is my favourite though! Thanks for your great review Sian, over the moon you're enjoying it so much.
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Review by confirmed purchaser

My Impression

The coffee is great and the quality of service is exceptional
Big Cup Little Cup

Reply from Big Cup Little Cup

Thank you Michael! So happy you're enjoying your coffee! :)
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WATERY and THIN: poor Nespresso substitute - unfortunately

Millers Yard (used in Nespresso Citiz)
Claimed tasting notes are: full-bodied, bitter, chocolate, red fruit, clove, pepper spice
...I wish. Taste is subjective, but my taste experience was: bitter, yes but woody, accompanied by a sour grapefruit type after-taste. Chocolate? calls for stretching the taste bud imagination, a dark spectre of it might be found after adding sugar. Forget red fruit, clove, spice etc..)
WORST OF ALL, although crema is present, underneath is WATERY and THIN, full-bodied in taste and texture it aint!

I hate the Nestle brand, but the Nespresso capsules are, unfortunately, incomparably superior. And considering environmental ethics, as most others have complained, these are disgraceful in terms of packaging and waste

Will not buy again
Big Cup Little Cup

Reply from Big Cup Little Cup

Hi,

Thank you for taking the time to give us some feedback, we really do appreciate it. I'm so sorry to hear you had such a disappointing experience with our coffee.

If you could drop me a line at hello@bigcuplittlecup then I will arrange a full refund.

As for our carbon footprint, most of our packaging is recyclable see http://www.bigcuplittlecup.com/pages/recycling-101 and we're working hard to develop our packaging so the last little bits can be recycled too. It's something we take very seriously at Big Cup Little Cup.

Thank you again for taking the time to write.
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Review by confirmed purchaser

New Customer Kent

Fast delivery. Capsules fit machine perfectly. Nice range of coffees, my wife likes the decaf. Will continue to use.
Big Cup Little Cup

Reply from Big Cup Little Cup

We're very proud of our decaf! Thanks for your great feedback, John. Really appreciate it. So glad you're enjoying your coffee.
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Review by confirmed purchaser

Delicious

Delicious coffee, only issue is their bulky packaging takes up way more space than nespresso.
Big Cup Little Cup

Reply from Big Cup Little Cup

Thanks Greg! Glad you like it!! We're redesigning our packaging making it easier to store, so we'll keep you posted.
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Review by confirmed purchaser

Yes and No

Communication excellent as was delivery and prices.
I tried Millers Yard, Brazil Yellow and the Decaff varieties as a trial to compare with Nespresso originals.
First two OK but the decaff. not as good. Not intense enough.
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Review by confirmed purchaser

Wonderfull coffee, better colour coding would be great

All of the coffee i bought is delicious, better colour coding on the wrappers would be good so I don't have to keep the boxes.
Big Cup Little Cup

Reply from Big Cup Little Cup

Hi Owen,

Thanks for your feedback! We have now started printing the blend names on the wrappers so it's easy to differentiate between our coffees. We started printed 2 weeks ago so the labelled batches should start filtering through very soon!

We are also working on brand new packaging so we'll keep you updated with our progress!
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Review by confirmed purchaser

great site & sevice!!!

easy to use website, it was quick & efficient and delivery as promised!
Big Cup Little Cup

Reply from Big Cup Little Cup

Thanks for the feedback, Karen! We really appreciate it!

Hope you're enjoying your coffee :)
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Review by confirmed purchaser

Excellent alternative to Clooney's stuff

The coffee that I have tried is very good. I have not tried all the varieties yet. My main problem with the product is the packaging. Once the pod, in their wrapper's, are removed from the carton it is impossible to identify which coffee it is. I understand that 'BGLC' are addressing this but that doesn't help me with the 200 capsules I've purchased.
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Coffee heaven :-)

I placed my first order with bigcuplittlecup recently,and after trying a few different flavours today I discovered the Sumatra,and I LOVE,LOVE,LOVE it ,I'm now a true convert to bigcup,no more Nespresso for me. And on top of great coffee,they have the best customer service I have come across for a very long time. Well done guys.
Big Cup Little Cup

Reply from Big Cup Little Cup

Hi again Rob!

Have sent you a reply via email :)

All the best
Jenny

More about Big Cup Little Cup

100% Satisfaction guarantee

At Big Cup Little Cup our mission is to create coffee that is out of this world. We think you're going to love our capsules just as much as we do. Big words, perhaps – but we’re willing to back them with a big promise: if you’re not 100 per cent happy that we've done our job properly, or you're not completely satisfied, please contact us for a full refund.

Sharing our passion for coffee

At Big Cup Little Cup if there's one thing we love it's coffee and we know you're passionate about it too. So when you drop us a line or give us a shout you can guarantee you'll always be talking to a fellow coffee enthusiast who understands how important those coffee moments are in your day. Feel free to give us a call or drop us a line, to ask us a question, give us your feedback and thoughts or just to have a chat about coffee.

Free delivery*

* Free delivery on all orders over £50

About this company

Visit Big Cup Little Cup

Big Cup Little Cup customer care

Call us on: 0844 855 3264
We live here: Unit 9 & 10 Millers Yard
CB2 1RQ Cambridge
United Kingdom

Category

Big Cup Little Cup is ranked 8 out of 11 in the category

Great experience guaranteed

100% satisfaction guarantee or your money back

At Big Cup Little Cup our mission is to create coffee that is out of this world. We think you're going to love our capsules just as much as we do. Big words, perhaps – but we’re willing to back them with a big promise: if you’re not 100 per cent happy that we've done our job properly, or you're not completely satisfied, please contact us (hello@bigcuplittlecup or 0844 855 3264) for a full refund.

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