Big Dog World reviews

Big Dog World reviews

Excellent
9.7
from 0 - 10
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Reviews

About

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Review by confirmed purchaser

Goods as describe and website. Delivered in perfect time.

I would trade with Big Dog again and would recommend them to others.
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Review by confirmed purchaser

Superb service

A brilliant company. No complaints. Order placed on Wednesday was delivered by DPD on Friday with a txt to give an hour slot for delivery. Great
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Review by confirmed purchaser

Brilliant Service!

We purchase Origen Dog food for our Rhodesain Ridgeback as this is the best dry mix money can buy ( in our opinion) as apposed to raw and our girl Loves it!
Delivery fast and very happy with Big Dog World.
Keep up the good work!!
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Review by confirmed purchaser

Would use again

Quick service. P&P wasn't a rip off
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Review by confirmed purchaser

Efficient, speedy service.

Order arrived next day, much faster than expected.
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Review by confirmed purchaser

Big on dogs, big on service!

As my wolfhound wolfs his way through a vast amount of food, I need a reliable source of high quality food to keep him happy and healthy. BigDogWorld not only has the best price for the Royal Canin Giant breed Sensible food he eats, it dispatches it fast, using the excellent DPD to deliver. Any contact I have had with BDW has had a quick and friendly response. Highly recommended.
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Review by confirmed purchaser

Service and goods exactly as expected.

Easy to place the order. Quick delivery and goods just what was expected. Excellent
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Review by confirmed purchaser

Great service, Great price!

Usually get my dogs food from another company, but they were sold out! So really wasn't sure who to go for when scrolling the internet. Thought Big Dog World was selling Orijen at a good price but was a bit wary as had not used them before. No need to worry their service was very good. Dog food arrived within a couple of days and I was e-mailed of when the delivery was arriving-Brilliant!
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Review by confirmed purchaser

great value products at a great price

good value products at a very cheap price very quick delivery
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Big Dog - Empty Stomach

Ordered last Thursday, just too late to get dispatch that day, but was advised order had been dispatched Friday - got tracking information and everything. Tried to track today, but no information, so rang BDW only to be told that one of the products that I had ordered (one they had specifically emailed me about to tell me it was back in stock), had not come into stock until Friday at 5.30 pm meaning that my order was NOT dispatched at all. They had not contacted me to advise me of this delay, and would presumably have just let me arrive home tonight to find my dog without food.

I really am not impressed with this experience, and will almost certainly use a local supplier from now on.
Revised rating following the apology from the Company, and some compensation. Still feel there are aspects of this experience that could have easily been avoided.
Big Dog World

Reply from Big Dog World

Dear Mr Jagger, thank you for your comments and I'm very sorry to hear you were not satisfied with our service on this occasion.

As you say, your order should have been despatched on Friday for delivery to you on Monday. However, one of the items you ordered was due back in stock on Friday morning but didn't arrive until 5.15pm - just too late to get your order out. It has therefore been despatched today (Monday) for delivery to you tomorrow.

I'm very sorry you weren't notified about this, and I'm also sorry that you felt this 24-hour delay to your order merited a 1-star review.

I can see you have ordered from us several times before with no issues, and I hope you will use our service again. By way of apology, we have refunded £5 back to you.

Best regards,

Neil (Big Dog World)
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Review by confirmed purchaser

Big service for big dogs

Just got a Neapolitan Mastiff X & needed new collar & lead for him. With a 26" neck + I needed a big collar. Found it on the site along with suitable lead too. Quick service & would use them again.
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Review by confirmed purchaser

Good product, good service

The dog coat ordered arrived promptly and I am very satisfied with it.
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Review by confirmed purchaser

Excellent customer service

The website has a wide range of products perfect for my Newfie. It was easy to order and the products were delivered quickly. When I contacted the company with a query someone had phoned me back within 5 minutes of receiving my email to resolve my problem. Overall, excellent customer service and I wouldn't hesitate to order again.
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Review by confirmed purchaser

Excellent service

Excellent service and would definately recommend. Prices were very competitive and delivery made the following day.
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Review by confirmed purchaser

top dog sevice.

excelent sevice, order dealt with promptly item ordered on sunday recieved tuesday brilliant
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Review by confirmed purchaser

Happy dogs = happy owners

Ordered a new bed for our 2 dogs from Big Dog World and they love it! Happily snuggles up together warm and toasty. Excellent service and keen prices too. Who could ask for more.
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Review by confirmed purchaser

Great service,fast despatch!

A very wide range of products and no quibbling when i sent a collar back that was too small,owing to me not ordering the right size.I would recommend this company to anyone.
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Review by confirmed purchaser

Excellent service.

We have used Big Dog World twice now. We were attracted to them because their prices were so competitive and were impressed when we were emailed on the day of delivery with an hour slot when our item would be delivered. Wouldn't hesitate to use again.
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Review by confirmed purchaser

Price Good. Fast Delivery

I have wanted Volume 4 Royal Canin Dog Encyclopedia for a long time to add to the first 3 volumes I already had. I was very pleased to find it on bigdogworld.co.uk
Despite it being Christmas it came very fast, I was so delighted to be able to complete my set at a very reasonable price. I found the price of the complete set very good, so I bought a complete set for a present for a dog loving family member.
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Review by confirmed purchaser

quality products, good prices and fast delivery

I needed a new cover as the one I had with my bed was not very good and ripped easily I searched many sites till I found the perfect one at the right size and price. The cover is very good quality, and I would recommend this company.

Big Dog World Details

About this company

The UK's leading specialist in supplies for large and giant breed dogs. Britain's Friendliest Business - 2014 Finalist. Young Business of the Year - Winner (2011 Surrey Business Awards). Premium dog food at discount prices from brands such as Royal Canin, James Wellbeloved, Burns, Arden Grange, Orijen, Acana, Barking Heads and Naturediet, all with Next Day delivery. Large size accessories including dog collars, harnesses, beds, coats and more. Tough dog toys and chews, plus products for health, grooming and training. Great value prices and friendly reliable service!

Visit Big Dog World

Contact information

Call us on: 0845 6809 364
We live here: Unit 1B, Church Lane Estate
RH13 6LU Horsham
United Kingdom

Category

Big Dog World is ranked 11 out of 89 in the category

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