high quality products and service is great with super fast delivery, very good company
Delivered the day promised, great, but need to tke care when assembling as the metal work loves biting human skin. Have plasters available, gloves do not help that much. But when it is up, great, Garage is now tidy again.
needed shelving for a food bank and having searched the internet for suitable equipment found bigdug have everything we needed at good prices. Ordering was simple and straightforward. Delivery was quick and we are delighted. We will be back!
I am very pleased with the product but was not impressed with the delivery. The delivery company cancelled the original delivery date and stated that this had been my decision. When the order was delivered some of the plastic items were damaged due to poor handling by the delivery company.
I have used BiGDUG several times now and each time the service has been very quick and the goods have arrived in perfect as advertised condition. I have no hesitation in using them again or recommending them to anyone else.
I placed the order on a Friday, for a work bench and a shelving pack it was delivered as promised on the Tues. well packaged and palleted. By the following Monday I had unpacked, assembled and installed in my shed the total package and was very impressed with the quality and rigidity of the shelving and the work bench.
I had a couple of questions Before I ordered and used the web chat. I got an answer really quickly. Once I've ordered, all info I needed came through quickly and the item was delivered when promised. Excellent service!
We needed garage storage but I was overwhelmed with all the choice so I called and discussed our needs and was taken through the options. Decided on and ordered the 3 bay set with storage containers. Ordered on the Wednesday or Thursday with an anticipated delivery date of the following Monday, all goods turned up on Friday. Can't fault the service. Bays went up easily and with the shelves in place are sturdy without wall fixings (though we will fix to the wall eventually for additional security). The storage containers are a neat finishing touch. Considering purchasing an extra bay in time and would certainly recommend, very pleased with the product.
Ordered various size parts bins and boltless shelving. Had to use chat option on website when ordering but resolved query quickly and effortlessly. Unfortunately three shelves arrived damaged, but only took a phone call on the Friday and new ones were despatched and received on the following Monday. Excellent service and value for money.
Website excellent. Customer service Excellent. Delivery Excellent
Value for money: So So.
I felt products overpriced for quality of goods. I would have better quality products for a cheaper price is I had sourced the individual components.
This should NOT be the case.
As a result disappointing
I bought a single set of shelves, 900mm x 900mm, but they were very hard to put together. I could see how they are meant to slot together, but you have to hit very, very hard and repeatedly to get them in. Had to hit so hard the head flew off the mallet I had bought from bigdug to put it together!! Still haven't put the last two sides on cos husband had spent well over an hour on it and fed up. Hopefully will finish this weekend and it does look like it will be strong shelf, but I think this is beyond the average handyman, it should be easy but it's not. Won't be buying any more.
After 3 weeks I asked for my money back when I was promised a delivery date that never happened and was then asked if I wanted to order something else!! Won't be using this company again.
Ordered Max2 shelving. The tall units fitted together easily as expected. Experienced difficulty with the workbench units as the metal brackets were at the end of the tolerance for fitting and required more perserverance to put together.
Very pleased with the shelving. Shelving was efficiently packaged and arrived the next day in excellent condition. Still awaiting connecting brackets but we were informed immediately by telephone when placing order that they were not in stock. Very good service.
The delivery was the next day
Looking for a home grit bin for the winter at a good price, I found what I was looking for at BIGDUG and I will use the website in the future if I require any more products at a good low price but delivered fast.
1. Website says lid available,but didn't say were not included & no link to purchase correct lids (held up the transaction/delivery (fairly minor)
2. Boxes in good condition. however lids all covered in filthy black dust & badly marked (scuffed - pictures available). Clear/translucent Boxes & Lids bought as inspection containers. Both of these are major issues.
THEREFORE PLEASE SEND GOOD REPLACEMENT LIDS.
I ordered one of the shelving packages and a load of boxes of various sizes. The delivery people just left it without contacting me and some of the boards got wet. I contacted BigDug about this and they sent me two new boards the very next day. Great service. Anyway I assembled the shelves (now bear in mind I am completely unskilled and a bit useless at this sort of thing) and they went up easily and look fantastic. Really sturdy and support loads of weight. The space they have now created in the garage is fabulous and I would certainly recommend using Big Dug to anyone in the future. The only issue, other than the delivery (which is not their fault anyway), is two of the parts bins were cracked slightly. I think this probably happened with delivery as well so no fault at Big Dug. I spent a lot of time researching companies and offers and Bigdug not only had the best website, but also the best delivery time and cost even when compared to second hand stuff!!! superb
I have bought quite a few products from these guys and rate them very highly. A superb range of products for every garage or workshop or garden shed right from domestic to professional. The prices also suit every pocket. It's like a big kid's sweetshop, and I love checking through their excellent web site for new products (or discounted products).
We live in France and their delivery times are also first class. Keep up the brilliant work BigDUG!
excellent, service. Ordered at 15:00 on 1 day and the goods were with us the following. no hassle, fully tracked, excellent assemble instructions, goods were as were pictured on line. Would highly recommend anyday. Plus very competitive.
Ignore the Rapide companies ! just keep Bigdug in your favourites, you never know when you need something.
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