We had some problems with delivery but it was handled very professionally by Elaine Amys ,who was most helpful and kept us informed throughout the day .There was also a shortage in one of the packs but after a phone call the shortage is being delivered the next day.
BigDug would have got 5 STARS themselves but badly let down badly by their Courier (UK Mail) who delivered to the completely wrong address about 5/6 miles away and I had to collect. Address on label was correct. Hence reason for only 2 stars. Delivery charge promised to be refunded.
I was extremely happy with the purchase of my shelves and they arrived very quickly. I have purchased from BigDUG in the past and will always continue to do so. I would always recommend BigDUG for their products and service.
Whilst the final result is excellent the assembly experience was not so good. Took two ex - engineers about 5 hrs to build 3 shelf units as very few of the locking tabs actually interlocked without considerable effort as most of them were at the wrong angle. This was severely complicated by the fact that at least 4 or 5 right-angled uprights were nowhere near 90 degrees and required considerable effort to "close" them to somewhere near 90 degrees. This was particularly galling when we were forced to unassemble the structure to find two verticals that would enable the extension locking plates to be fitted. We quickly learnt that the locking tabs can only be correctly fitted into the locating slots first time by applying quite heavy pressure on the tabs with a screwdriver. This is required everytime and not occasionally as implied in your literature. Having said all that I am pleased with the result and the tidy garage.
I ordered 2 chrome wire shelving units for next day delivery. after the emails from UK mail and Bigdug saying there was a possible delay in the delivery, no one at either company really knew what was going on. long story short - the shelves were a foot shorter than the ones i ordered, the supporting poles were a foot higher, and the mallet to assemble the shelves went missing; took 3 deliveries over course of 5 days to get all the right pieces. Bigdug customer service were very apologetic, but my advice: support your local DIY store. it will be a lot faster and a lot less frustrating
Initially could have been put off by the website which was pushy, cluttered and in many ways offers too much choice . However, once I'd waded through all the options and selected something that looked like it would suit our needs no complaints whatsoever. The product arrived on time was relatively easy to assemble and appears to be up to the claims advertised. Impressed by service as rubber feet were missing on one unit and replacements arrived by post after a single short phone call the next day
I have used big dug before and found that they had great products for sorting out my garage storage problems. Even when there was an issue with one or two items they simply went me new replacement items without quibbling.