From ordering to delivering the service was excellent no problems at all and very quick. We are really pleased with the crates we ordered as they are just what we were looking for to hold food in our foodbank warehouse.
My order was speedily despatched, but arrived in the dark (and rain) with the box containing the metal pieces open at the top. delivery driver not interested, and said I should contact you , which I did and was assureed that, even though I will not assemble the shelves until next month after I have moved, if anything is missing it will be replaced. that response was excellent, but I have my doubts as to your choice of courier, as the packagiing looked good, and I suspect someone had opened the package to srr what was in it.
Ordered 2 shelves on the Sunday evening, both arrived on the Tuesday, bracket missing from one.....one call to customer service and missing part was delivered on Wednesday.....what more could you ask for. Products are good quality and service was great will use again
If you want to tidy up your workshop or garage shelving and storage look no further than BiGDUG. Mine arrived on the day it was promised and was so easy to put up.For instance I liked the advantage that the top lug has in being just slightly longer than the bottom lug which makes construction so simple. My workshop is now the tidiest it has ever been
I wanted some racking to store stuff below a floor, so assembly was always going to be a challenge. However it was made immeasurably more difficult because the so-called "tap together" process was anything but easy. The machining tolerances are so tight that it was near impossible to get the retaining lugs lined up, and held, while "tapping" them in place. This was even more difficult when one end of a strut was securely fixed in place. Actually the lugs were too tight and, in the end, the only way to make the assembly work was to open them up with a hammer and screwdriver before assembly. Some of the strut ends were slightly bent too and had to be straightened - otherwise one or other lug would simply not align. In hindsight a bolt-together system would have been a lot easier.
From the moment I put my order in BigDUg kept me informed every step of my order. Service was brilliant and have passed this with company on to my friends. Keep up the good work great to deal professionals.
Good, strong storage solution only let down because 15 storage boxes were supplied, but only 10 lids (3 of which were cracked). One phone call put this right and they were delivered the next day.
We also ordered clear boxes, but tinted blue boxes were sent. This was not a problem, but the replacement lids were clear (despite telling them that they were blue). I am not worried about this, but better pre-dispatch inspection would have avoided this.
Also the assembly instructions for the racking were very poor quality and extremely difficult to read. Proper printed leaflets would be better than very poor photo copies. It was no better on the packing boxes. I worked things out by trial and error instead!
Again no big problem as it was not rocket science!
Despite this I am very pleased with the end result, which is what matters.
Ordered lots of boxes and Dolly's for business. Product was good quality. Customer service was excellent as I did have one broken in transit lid. Replaced with no quibble quickly. Also a couple of items needed before the stated date and those were taken care of with a quick call to customers services.
I was recommended this site, and so ordered 40 document wallets. Was a little worried as unaware of the quality level, but on getting the items, was pleased by the standard. The only hiccup, was that there were no instructions. However, luckily we figured it out.