BiGDUG reviews

BiGDUG reviews

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Review by confirmed purchaser

Thing s damaged and missing

On delivery all shelves were damaged and I was missing rubber mallet and shelf links I had ordered not a great start to the day
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Review by confirmed purchaser

BIG DUG Shelving Units

We had some problems with delivery but it was handled very professionally by Elaine Amys ,who was most helpful and kept us informed throughout the day .There was also a shortage in one of the packs but after a phone call the shortage is being delivered the next day.
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Review by confirmed purchaser

Great product, speedy service

Really good website, easy to navigate and find exactly what we needed.
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Review by confirmed purchaser

Does exactly as it says.

Good quick service, delivered as per email, the one small problem I had resolved very quickly by BigDug staff.
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Review by confirmed purchaser

sound

sturdy shelves
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Review by confirmed purchaser

quick delivery

Fantastic service
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Review by confirmed purchaser

Courier let down!!

BigDug would have got 5 STARS themselves but badly let down badly by their Courier (UK Mail) who delivered to the completely wrong address about 5/6 miles away and I had to collect. Address on label was correct.
Hence reason for only 2 stars.
Delivery charge promised to be refunded.
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Review by confirmed purchaser

Quick delivery and perfect product

Bought the 3 pack shelving and the product fits together really quickly and is very sturdy. Delivery was also really fast. So, recommended!
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Review by confirmed purchaser

Very reliable merchants.

I was extremely happy with the purchase of my shelves and they arrived very quickly.
I have purchased from BigDUG in the past and will always continue to do so.
I would always recommend BigDUG for their products and service.
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Review by confirmed purchaser

Shelving sturdy and neat, I'm pleased with the result although quite difficult to assemble.

Whilst the final result is excellent the assembly experience was not so good. Took two ex - engineers about 5 hrs to build 3 shelf units as very few of the locking tabs actually interlocked without considerable effort as most of them were at the wrong angle. This was severely complicated by the fact that at least 4 or 5 right-angled uprights were nowhere near 90 degrees and required considerable effort to "close" them to somewhere near 90 degrees. This was particularly galling when we were forced to unassemble the structure to find two verticals that would enable the extension locking plates to be fitted.
We quickly learnt that the locking tabs can only be correctly fitted into the locating slots first time by applying quite heavy pressure on the tabs with a screwdriver. This is required everytime and not occasionally as implied in your literature.
Having said all that I am pleased with the result and the tidy garage.

















th
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Review by confirmed purchaser

Good quality as expected

Excellent quality product very fast delivery
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Review by confirmed purchaser

Fab value for money

Put together myself as my husband was working. Really didn't take me long. Fabulously simple to do.
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Review by confirmed purchaser

Worst on-line buying experience ever

I ordered 2 chrome wire shelving units for next day delivery. after the emails from UK mail and Bigdug saying there was a possible delay in the delivery, no one at either company really knew what was going on. long story short - the shelves were a foot shorter than the ones i ordered, the supporting poles were a foot higher, and the mallet to assemble the shelves went missing; took 3 deliveries over course of 5 days to get all the right pieces. Bigdug customer service were very apologetic, but my advice: support your local DIY store. it will be a lot faster and a lot less frustrating
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Review by confirmed purchaser

Quick and easy ordering and delivery

Only thing i couldn't find were the instructions on how to put together the racking and I had to phone to ask where they were. A note in the parcel would tell someone to look on line
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Review by confirmed purchaser

An excellent service

This company has a well laid out and easy to navigate and find the items you require.
The telephone helpline is efficient and treats costumers with respect.
The quality of their goods is first rate
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Review by confirmed purchaser

Cheap Quality

I expected a far stronger frame than what I got on this Product [400KG work Bench]
Do not waste you're money as the Quality is weak and poor quality
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Review by confirmed purchaser

excellent service

quick delivery well packed and complete kit of partd
Bigdug limited

Reply from Bigdug limited

many thanks :-)
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Review by confirmed purchaser

Good Service & Product

Initially could have been put off by the website which was pushy, cluttered and in many ways offers too much choice . However, once I'd waded through all the options and selected something that looked like it would suit our needs no complaints whatsoever. The product arrived on time was relatively easy to assemble and appears to be up to the claims advertised. Impressed by service as rubber feet were missing on one unit and replacements arrived by post after a single short phone call the next day
Bigdug limited

Reply from Bigdug limited

many thanks :-)
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Review by confirmed purchaser

Great service and great products

I have used big dug before and found that they had great products for sorting out my garage storage problems. Even when there was an issue with one or two items they simply went me new replacement items without quibbling.
Bigdug limited

Reply from Bigdug limited

many thanks :-)
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Review by confirmed purchaser

Big dug Big service Big thanks

Great delivery service ,very helpful over the phone manner ,really good product Have used this company before and will use it again Would recommend Big Dug to everyone
Bigdug limited

Reply from Bigdug limited

many thanks :-)

Bigdug limited Details

About this company

Visit BiGDUG for all your Shelves, Shelving Deals, Racking and Storage Racks need, all at unbeatable prices

Visit BiGDUG

Contact information

Write to: info@bigdug.co.uk
Call us on: 0845 9666 000
We live here: Green Lane
GL20 8HD Tewkesbury
United Kingdom

Category

BiGDUG is ranked 40 out of 89 in the category

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