Although only a small order for home DIY, finding and ordering from the website was very easy. Delivery was quick and convenient and although a small item ( 4 bench feet) was missing. A phone call and next day delivery completed the order without a hitch. Very satisfactory all round.
Website is good BUT when one comes to order it is tricky to add extras without having to stat al over again. Having ordered, I accept that due to non-availabilty one item wasn't available. A phone call promising to refund the cost was promptly followed by a credit to my card - well done! Bizarre email from UKmail on expected delivery day prompted me to telephone them. On calling I was asked where the goods were as they didn't have anything to deliver! Suggested they might con act the supplier rather than the end user! Next day my goods duly arrived - twice!. Instructed by BigDug to decline second delivery - but delivery driver wouldn't do that, left and returned about 2hrs later to collect the duplicate delivery!. Next day I checked items and found one time missing - promptly delivered next day. Other issue then was I had no instructions on constructing the shelf unit. Website and PDF download came to he rescue! Also the shrink wrap was extremely difficult to remove - Stanley knife struggled with thickness of some of the plastic used. So a few gripes, but the goods are of good quality and fit the bill - Thank you. I will use you again some day!
Have used Big Dug before. All deliveries arrived on time or early. Product was of excellent quality. However the connectors ordered and paid for were not included in the delivery. Phoned and handled quickly - came next day. Then decided I needed to exchange some if delivery for a more robust set of shelving. Phoned and no problem with return of items I wanted to exchange. New goods arrived on time and return goods collected on time. However once again there was something missing from the delivery - phoned and should be here tomorrow. Apologies from staff on phone - but still inconvenient to wait a further 3 days to complete the project. So apart from short deliveries, twice, product and service was very good
We are delighted with the shelving we bought for our garage - it's solid, well made and not too hard to assemble. Our initial order contained 5 six shelf units so £30 didn't seem too bad for postage especially given it arrived in 11 heavy awkward packages. Unfortunately the delivery company, UK Mail told us the shelves would be delivered on Friday. Nothing arrived so on chasing we we're told they wouldn't be arriving that day. Persistence and 2 phones calls resulted in them being delivered on Saturday rather than the following week.
We then placed a second order for storage boxes and a mallet. Once again the postage turned out to be £30 for what turned out to be 2 regular shaped and relatively light boxes. This seems overly expensive. At least that time they we're delivered on the day stated.
My order arrived without the rubber mallets I'd ordered, so putting the shelving together meant going down to a local hardware store and buying more. I was in a rush so this was very inconvenient. One of the items I'd ordered was the heavy duty trolley and when screwing in the handle to the base, the nut came out completely. It was very badly soldered on. When I finally got around to putting the shelving together, none of the metal boltless connections slotted in without first getting a screwdriver and forcing the tabs open further. Again, this cost more time and made the whole process a lot longer than it had to be.
I ordered some shelving for my garden shed and I was due given a delivery but did not arrive. I had an e-mail the following day saying that the delivery driver had returned it as it was damaged but assuring me that a replacement would be sent out straight away and I would be notified of then date for delivery. That was on 2nd April but by 10th I had heard nothing so I e-mailed to ask why.
It transpired that the replacement had been ordered but was never processed. Elaine apologised for the mistake and said it would be delived 2 days later by 12 noon. It arrived at 11.10 this morning just as I had been told.I was impressed by the manner in which the mistake had been dealt with and would recommend BIGDUG to others.
I purchased two lots of the plastic shelving and have since obtained two more units for my workshop in the garage. Its ideal and my son has commandeered one lot for his garage as long as you don't put too much heavy weight on them they are ideal for their purpose. I'm very pleased with them.
Buying process very good - especially the online chat which supported me very well. Ordering & invoicing also easy & efficient. Delivery - Initially told Monday delivery (ordered on Thurs 9.30am - so good turnaround for standard delivery) - so arranged with storage unit owners to accept delivery and rearranged my diary to keep the morning free so that I could go to the storage unit as soon as delivery arrived. At 7pm received email to say deliver would be Friday morning. Quickly rearranged everything. 7.30am Friday received email to say problem with delivery could I phone. Did so & told not all items had been loaded so part order would be delivered Friday morning and part on Monday. Asked them to deliver all on Monday and was assured that this had been done so everything would be deleivered as originally expected on Monday. Rearranged everything back. 1.30pm Friday received call to say the racking had arrived! Fortunately storage unit owners were very helpful & dealt with everything including loading racking into our unit. Went on Monday, checked delivery - missing rubber mallet. Contacted BigDug live chat as there was a queue for the couriers of 19 callers. Live chat sorted a replacement & again gave great support. Yesterday constructed racking, which was very easy. Took two of us (very unskilled in these things) about 1.25 hours to construct. Seems sturdy. Looks exactly what we want. So all in all - almost perfect. Let down by couriers messing me about & one item short. However all problems dealt with & I would recommend BigDug to anyone.
Items not in stock ought be more clearly identified before accepting the order from the customer When the order is time critical it is really inconvenient to discover that some of the items are to follow Delivery was shabby, packages damaged & ends open small pieces loose & found on the driveway possibly some still in the van
I ordered two shelving units one was upgraded to melamine from chipboard because of a problem with supply this was sorted by email before hand, perfect.Delivery was on time and we were informed an hour before it was delivered.Fitting was simple enough but you do need two.Everything said first class service