Good product but had to wait unduly long for some parts ordered (although the first parts arrived very promptly to be fair). Some parts were not in stock but I was advised they would arrive later when re-stocked. No big issue with that.
So pleased with our second set of Big Dug storage. This time it was a present for our son who is doing up his cellar. It was delivered to us as we are more likely to be in. It came when promised and we easily transported the 3 units. He quickly assembled them and was delighted. They are just what he wanted. Extremely satisfied with product and service.
The only gripe would be slightly fiddly joints; lots of the tabs needed coaxing and bending into the slots. Otherwise fine.
Being now of Meldrewesce age I am natiuraly cynical of all advertising claims.
however my recent order would certainly be worhty of a Victor response.
I ordered some shelving at 4.30pm, had an email that evening saying it was being processed, one next morning by 8.00 am saying it was dispatched, one from the carrier saying it was on its way, and 10 minutes later a man knocking on the door to deliver it! Thats 16 hours from order to delivery to a remote house in the fens! Well done! ( the shelves are ok too!)
I purchased a 4 bay red rack system which is ideal for what I wanted but, the instructions are not that clear even though you have a photograph to follow, it would be easier if instructions explained the best way to join the posts as they seemed flimsy until all connected. I also bought a bigger shelving system which was far more sturdy. There where some of the goods which had either been damaged in transit or dispatched at source which I had to manipulate to fix together which I'm sure would have been replaced if I had sent them back. Delivery from ordering the items was very quick.
Much messing about looking at other systems Then remembered seeing BIGDUG advertised in newspaper (?DTelegraph)
Bought online and stuff delivered within 48 hours.
East to assemble. Perfect for the job I had in mind - back wall of garage.
The chrome racking we ordered =was exactly as described and arrived when promised, We reported one of the uprights as being slightly bent- a no hassle replacement was with us the next day, We do not give five stars lightly but we feel this was really excellent service which deserves to be recognised
Ordering and delivery was really good although had to read carefully and consider ordering options before paying.
Surprising what came in such s small package - I wondered whether I'd received everything!
Really hard to understand the instructions - MUST be improved! Eventually sussed thibgs out but needed help to assemble shelving.
Would have liked feet levellers because my garage floor is in a slope & I needed to wedge wood under legs.
But pleased with end results.
Great prices and a no-nonsense high quality product. We put it all together within minutes of arrival (fast delivery) and had our storage problem sorted. We store heavy and expensive equipment on our Big Dug shelving with confidence.
See above i dont have time to do long reviews
Used big dug for the second time now. They have a great selection and everything arrived as described. They even called to say the delivery would be a day later which was great. Will use again
Good cheap product, finish a bit scrappy with bits of plastic moulding ends not removed. Vertical poles sometimes bent and not fully straight.
Main complaint was delivery by UK Mail, promised 1000 to 1400 but did not arrive until after 1800 hrs.Your delivery service is letting you down.
The shelving was not strong enough to hold lots of books which we needed it for. Our carpenter said it was difficult to assemble, and easy to make mistakes. Can we have a refund? Please advise.
We ordered shelving that was actually quite rubbish when it arrived. Sent it back. Heavier grade arrived smashed up. They re-sent the order
Repeated solicitation by email for reviews, feedback and ratings. Was advised that email had been removed from ALL servers. Now we get a further request for feedback.
Well here it is. You are NOT data protection compliant, you DO NOT have the ability to respect customer privacy and your goods are actually vastly over-proced formthe very cheap rubbish shelving they are.
Seriously we have black-listed this company from our purchasing team as they are absolutely dreadful
Spend your money on a company that has decent goods, better service and above all will respect your privacy and is data protection act compliant.
Dreadful. Truly absolutely dreadful
This is the fourth time I have bought from Big Dug; the whole process is simple and painless.
The sales team are friendly and help you through the process; goods arrive quickly and assembly really is a doddle, the instructions can teach IKEA a thing or two!
I can thoroughly recommend them to everybody looking for shelving and workbenches.
I thought it would be like Meccano, but the paint is quality is good and the shelves look good. It took one person more than 10 minutes to put up, more like 4 hours, but it was straightforward. The design is good.
Order process on the website was straight forward. Product was delivered when promised and driver was helpful in breaking down pallet as transporting across gravel manually as pallet truck couldn't traverse it.Classic racking that I purchased went together well and wuickly and finished result was great.
The racking we bought was absolutely perfect. It was well designed and solid. Unfortunately, the assembly instructions left a lot to be desired. There was no way that anyone could have built up the racks using the pictures and not being fluent in german the words didn't help.
However, customer services saved the day and emailed instructions which were easy to follow.
We went to the warehouse with measurements of the space and a cheerful assistant showed us all the products. You can see them online but for the first order it was nice to see what we were choosing. It turned out to be exactly what it looked like in the catalogue and within an hour the order was packed in the car. And its great fun putting it together.
Flew to London from Israel specifically to prepare the office,
Ordered several shelves and paid extra for next day delivery.
To make a long story short, 4 days later after false promises - flew back to Israel without having the shelves !! Losing much nerves and money, will now have to pay to hire employees to assemble everything.
We are a business ourselves, and we never promise the customer anything we can't provide.
Will be telling this story to all our colleagues and friends.
BIG-DUG = BIG DISAPPOINTMENT !
Really good service with prompt delivery. However, I had to call and place my order as I'd seen an advert in a trade magazine but could not find the offers on the website so this is the reason I didn't award full marks.
The product was okay, each set of shelves took 2 hours to assemble, some items needed teasing in with a screwdriver.
When I placed the order I was informed that delivery would be on Wednesday, but
it was delivered on Tuesday, left under carport for 24 hours. The delivery company did send e-mails, but I don`t log in that often - a phone call would have been better.
One end of the parcel was open and a foot of the shelves was nearby. Thankfully no parts were missing.
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