Really good service with prompt delivery. However, I had to call and place my order as I'd seen an advert in a trade magazine but could not find the offers on the website so this is the reason I didn't award full marks.
The product was okay, each set of shelves took 2 hours to assemble, some items needed teasing in with a screwdriver.
When I placed the order I was informed that delivery would be on Wednesday, but
it was delivered on Tuesday, left under carport for 24 hours. The delivery company did send e-mails, but I don`t log in that often - a phone call would have been better.
One end of the parcel was open and a foot of the shelves was nearby. Thankfully no parts were missing.
You can buy cheap and chearfull or dearer units. Can't go wrong. Delivery on time as well.
received phone call to say full order was missing 2 brackets and asked if I wanted order despatched with brackets to follow. Agreed to this and the 2 brackets arrived within 24 hours of main order. Very pleased with quality of products.
We did struggle, particularly at first putting the tabs into the slots because they had a tendency to appear outside the frame on the reverse. The instructions were far too small to be read easily, otherwise all okay.
Very happy with the product, delivery driver was not the most courteous soul which has impacted total score and also on unload the wooden shelving was damaged on the corners, but racking was extreemely straight forward to constuct and they are performing great!
Made a big difference to the garage - I bought the 'mega deal' 200kg units which included plastic boxes (clear so I could see what was in them) which went together quite well. Later bought some 175kg shelving which took a bit more fitting together but once up was ok.
If I need any more then I will have no hesitation in buying some more BigDug stuff.
The shelving I ordered was of a high standard, although the pictorial fitting instructions could have been more detailed. Unfortunately some of the chipboard shelves were damaged on opening but that was soon sorted by a very helpful and apologetic sales assistant and replacements arrived the next morning - less than eighteen hours after phoning. A great service!
I had some problems with the website in trying to get delivery to a location that was not my credit card address, and i complained about it online. I was phoned very quickly by a very charming lady at bigdug who resolved my problem and promised to report my experience to the IT team. As for delivery - I ordered the shelves one morning and they appeared at my house at 0910 next morning. It doesn't get much better than that! And the shelves are very good too! I would have given the company a 5 star rating but for the problems with the ordering process.
We have bought £1000's of shelving/racking from Big Dug and it does the job as described.
the only difficulty we sometimes get is delivery, our last order was delivered to the wrong location so we waited for it to arrive only to find out at the end of the day it was sat outside another unit on the same estate.
We had given clear directions to where our unit is.
The order service and website is very good the means of delivery is NOT good.
I was very pleased with the overall purchasing process. The website was clear and easy to navigate. The order was very promptly delivered.
Some days later (when I unpacked) I advised regarding 3-damaged plastic containers and replacements were again very promptly delivered.
I certainly would recommend Bigdug to anybody requiring good quality affordable racking.
Good range of products.
My order was very straightforward - a shelving and workbench package with additional wall mounted tool rack. The order process was straightforward and the delivery arrived on time the next day as opted for.
I didn't have time to check it straightaway but later in the day when I did I found that actually I was one whole shelving bay package missing (despite it being clearly indicated on the picking note) and part of the tool rack set was damaged. A call to the company was promptly and courteously answered and because no customer service person was available my name and number taken and a call back promised.
The call back came and again a very friendly person dealt with my problems promising replacement and missing shelving to arrange not next day but day after as we'd missed the cut off for next day delivery.
Delivery arrived as promised - a complete tool rack set undamaged and a set of shelving. As I was away it was a couple of days before I was able to set to putting the second shelving up which is when I discovered that the wrong unit had been sent despite the picking note being correct. As it was the weekend I emailed which got a prompt apologetic response first thing Monday morning with a promise to have the right unit delivered next day and the wrong one picked up - and for my trouble the delivery charge would be refunded.
The company staff I dealt with were first class, did what they said and were at all stages very apologetic and helpful - it's just a shame that the picking staff let them down twice.
The product itself - just what I wanted - went together fairly easily and looks as though it will easily cope with the demands placed on it.
I would use the company again - I just hope the very good service provided by the office will filter into the warehouse.
I ordered goods from BigDug after a recommendation from a colleague at work. The goods were delivered on the next working day, and well packaged to prevent any damage. The goods were a priced at a fraction of the cost of a local retailer, so even with P&P, was still below their cost, plus with delivery it saved me a trip and time.
The website is easy to follow and ordering couldn't be easier from BigDug.
Ordering was easy, delivery was fast, boxs were very good value but 2 were damaged when I opened the box. Not sure if packaging was too flimsy or rough handling by the courier caused the problem. I phoned at once and next morning 2 replacement boxs were delivered.
Delivery was faster than promised. The shelves all went together easily enough albeit needing a little cajoling occasionally. Metal parts were a lighter weight than expected so there is more twist than I imagined but still much better than anything else I looked at for the money. All told, great for tidying up a garage.
My delivery was billed to reach me in 2 days(Tuesday), but received an email to say it will be delivered a day earlier(Monday), this did not happen! When I checked the online tracking it said that it was in the depot but there were delays and it will be delivered 4 days later, but I needed the shelves to be built before then! I called big dug but they couldn't explain what was choosing these delays, but assured me that I could pick up the delivery from the depot which I had to do, because I couldn't wait 2 more days. Very disappointed in the Currier, but am pleased with the customer service provided by big dug - who was very professional and helped me build my shelves on time.
This is the second set of shelves I'm buying... It seems the quality of the value shelves have been reduced significantly, they still look good but the metal used is very malleable compared to the old ones (bought in 2009).
Having opened the two boxes for my shelving units I was disappointed to find two small parts (a plastic foot and a connector piece) missing and probably lost in transit due to one of the boxes not being securely fastened. this meant I couldn't finish assembling the units as planned. A phone call to a very apologetic customer services person resulted in the parts arriving in the post the following day, enabling the shelving to be quickly up and running and being used. Thank you!
Love the shelving, easy to put up and looks brilliant ... however ... they decided to use UK mail to deliver. Even calling BigDug directly didn't get it delivered when I'd taken the day off, what a disaster! Despite someone being in they said they couldn't deliver on the original date, the next 3 days were excuses ranging from the delivery van is too small to the packing is too heavy for 1 man. Each package weighs 15 - 20kg maximum. Eventually it got sorted no thanks to either BigDug or UK Mail.
The product really is great! Shame about the customer service.
To reply as a company, please log in to your business account.