The only thing that we thought was overpriced was the delivery charge of £40. Given the value of the order, we felt that either free delivery or a nominal figure should have been applied.
I received my order within 36 hrs, far earlier than I had expected. The instructions for erecting the shelving were clear and straightforward. When unpacked, I found one small part missing, but customer services were very helpful, and the offending piece arrived by post the next day without further charge. The plastic boxes were just what I needed.
I ordered 3 bay heavy duty shelving from BigDug, ordering was easy and the delivery was very fast, only complaint i have is that £40 + VAT for delivery is pretty expensive compared to some others, but the deal on the racking made it worthwhile.
Bought some bolt cutters - very good quality, however, no instructions on how to use them or adjust them - Had to look on a competitors website for instructions - How weird is that? - All in all, good product but need better support
I ordered the goods Tuesday Afternoon - they arrived Wednesday Morning.
The price was spot on and the service was excellent.
I'll definitely use Big Dug again.
We ordered 1 Classic Stockroom Bay with 12 Really useful boxes and 2 BIG2 Industrial racking units and a Rubber mallet to install over the Bank holiday weekend. The delivery had no instructions - which were on the original order and more importantly NO MALLET. so we abandoned . the weekend. Still waiting for the mallet had to download the installation instructions from their web site.
We spent our Bank Holiday Sunday putting the racking together, it was so easy and the boxes are great!!! We would recommend you to friends and family and will order again for sure.
Thanks for a great product!!
I ordered 5 shelf units and a workbench for my garage. Unfortunately the order arrived in two separate shipments, though it was fast so wasn't too much of a problem. I also ordered an extra mallet by mistake. I wasnt sent any so had to use a hammer. Everything was easy to assemble once you got the hang of it...the instructions were useless.
Apart from this the quality is good and the garage is organised.
I recently bought value shelving and low level shelves / workbench. Placing the order online was simple. I checked delivery dates via the online chat facility which also worked well.
I received an email to say that my order would be delivered between 0730 - 1130 on the agreed date. Driver from UK Mail finally turned up at 1330. Not impressed given that this is their core business.
Great products, but I suggest you take a look at your carrier.
Delivered on time - does what it doesn't say on the tin!
Was very pleased with shelving ect very fast delivery next day very easy to put up just a mallet and small flat head screw driver 15 min to put up no prob just need bit of room putting together could have put it up quicker but phone kept going hay ho all done screw to wall all shelves full up thanks Steve
My order was processed immediately and shipped as promised. It arrived the next day as promised, but was short one parcel. The driver said he would sort it and drop it off the next day, but when nothing arrived I checked Ukmail website and the order was showing as delivered, so nothing was coming. I tried 6 times to ring Ukmail, waiting 10 minutes each time but never answered. There was no way on the we site to email their customer service. In the end I emailed bigdug and they sent me out a replacement same day, so they sorted the issue even though it wasn't their problem. I've had bad experience with Ukmail in the past, so bigdug should consider this as it could reflect badly on them if their carriers are bad, plus it will cost them money to resend parcels
So annoyed by UK Mail not showing up. Tried to call on Friday to rearrange a delivery but no-one picks up. Why have I paid £20 for this service?
We purchased 2 of the low shelf units for use as display in our new shop.
This unit looks great now it's done but it took almost 4 hours to assemble and took 3 of us. Many of the components were bent when they arrived and would not slot in. The instructions were only available online but we did not have web access where we were working at the time so something in the box would have been much more useful.
Even the components that were not bent would not slot in without a great deal of force. In the end we levered open each piece a little more and they then slotted in but surely they should arrive ready to fit and this is a design fault?
We were frustrated and disappointed (not to mention behind schedule) as we assembled this but are pleased with it now its done.
Ordering online was good only minor comment is that after selecting a type of shelving one gets a list of product codes for different types. Pictures would help to reaffirm what one is selecting.
Delivery exceptional but then it all went down hill. I had multiple purchases and so trying to work out which parts were with which product was not easy.
Instructions limited but there is a reason for using screws etc. How is one meant to hold two long pieces of metal together, whilst wielding a mallet against a protective piece of wood?
Many of the parts were slightly bent and not flat which added to the fun of trying to hold lots of things together whilst the struts and uprights parts wobbled about. I soon developed a technique of bashing one end in to splay the wings. Bash it back out again so I could bash the other end in which was bent and not flat and would not fit unless I used this technique. Luckily this is for the garage so the scratches and scraps and buckles caused by the man handling and general frustration will not matter. Perhaps there is a technique but with instructions that would make operating a light switch seem detailed, it would be nice to have a few pointers.
I am not a DIY genius but I am certainly not an imbecile.
Appalling design were screwing would have been much easier.
Well the shelf units and boxes arrived unfortunately a couple of carrier mishandling damages which were immediately rectified by BigDug. On first look before assembling we weren't very sure but once fitted in place, brilliant ultra stable and exactly what was required for the job.
Product is great - delivery slightly less so. Email on the morning of the delivery (Monday) to say it was 'delayed' - tried to phone UK Mail but hopeless - so followed their instructions on their website, and it confirmed that delivery would be on the following day.(Tuesday) ......... purely by chance someone was around when the delivery was made .......on the Monday afternoon!
Have been very pleased with workbench and shelving - did not realise how much rubbish we had stored over the years now an almost orderley garage. Gets easier after assembly of first one.
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