Ordered 3 bays of shelving and a steel cabinet on a Sunday. All items delivered the following Tuesday. No issue with any item missing and the products are all of excellent quality. 5 star service from Big Dug!
We desperately needed to clear and organise the garage, and searched the internet for suitable storage options for all of the tools and fishing gear. BiGDUG was the answer, offering a fantastic range of options and ideas we hadn't even thought about. Prices are really good, ordering is easy, delivery prompt and the quality of the goods excellent. BiGDUG ticks all of the boxes.
If you're looking for a company that can meet all your shelving needs, are responsive and professional and have an excellent easy-to-navigate website. then I have no hesitation in recommending BiGDUG.
I found what I was looking for easily. The website is easy to follow, and uncluttered, unlike many similar websites. The payment process was, again, easy and uncomplicated. I received the goods I ordered when they said it would be delivered, and I am very happy with the products and general service offered.
I'm very pleased with shelving and work bench and although I was told that some fixings were to follow other bits were missing when the parcels arrived. I can't fault the customer service personnel who dealt with my queries promptly and efficiently with missing parts arriving in the post within 24 hours. The rubber mallet head snapped off during the assembly process but again that was replaced immediately. My garage is now a transformed space.
Appears a little flimsy at first, but when all slotted together it firms up very well. This is extremely well priced but make no mistake, this is garage/shed racking for pots of paint, tools and the like with thin shelving that will serve you well for now but I would imagine a costlier ply will be required in due course. The delivery was excellent and I have no complaints with the assembly that took about half an hour.
So easy to order the product, lots of photos showing different angles and clear explanation of how to build prior to ordering, so you know if it's something you can do (although, their products all seem really quick and simple). Swift delivery via a local courier, complete with simple instructions. Spoke to customer services to order an additional item and this was delivered the following day. Overall highly recommended, this website is saved on the desktop for future use!
The only thing that let this order down was the delivery - we received the shelves but no supporting steelwork as the delivery company had only delivered one part, however we did receive both parts within three days from placing the order.
Customer Service team responded well to my phone call.
The description does not contain a size, which does make it difficult to know if you have ordered the correct parts. In my case they were the wrong size. However, all credit to BigDUG they accepted the return and credited my account without any inquisition-top marks.
I bought this for my home garage. I was able to build the shelving rack easily following the instructions. Its very sturdy, colour is great. I was surprised it came in a small box but it was exactly what I wanted and value for money which was also what I needed. No hesitation in recommending BigDug for shelving suppliers.
These shelving kits were very easy to order on website, and the delivery was extremely quick. Everything well packed and undamaged, and complete. Very pleased with the assembled racks. My only gripes are that the protective feet are absolute b****** to fit AFTER the rack was assembled. It would be a very good idea if you suggested in your instructions, that people should fit the feet FIRST !( Even then they are STILL awfully difficult, or have I missed a trick ??)-- Also, the shelves do not fit completely within the the four side bar-supports on any of the levels....slightly too big.. Apart from those niggles I am very pleased........I am 70, and managed to do it with no other help. So, can't be difficult, can it ??? I am probably going to order some more. Excellent service......many thanks!