The watch is great but that's down to Seiko! Despite ordering the watch, for my son's birthday, before 4pm to ensure next day delivery it arrived 5 days later. The member of staff I spoke to couldn't have cared less. Customer service nil.
This is my first purchase from Ball and Son Watches and I would highly recommend. My watch was cheaper than anywhere else, it was free P & P. Also it was delivered very very quickly. I'm very impressed and would definitely purchase again!.
I was let down by another watch company with an Armani watch I was looking at. I called bellandson watches to enquire how quickly they could get me the model I was after. I spoke to a man named Ian who informed me that he would call Armani and come back to me ASAP as they didn’t have it in stock. He called me straight back to say that he had ordered it in and that it would be 3 days. He said that I wasn’t obliged to order the watch but had ordered it in just in case as he knew my time sensitive situation. I decided to order it over the phone then, with a little apprehension due to being let down in the past.
The watch arrived 48 hours later 24 hours before the expected delivery. I thought the tracking email I was sent was in preparation not the actual tracking as it was so soon after the order was placed.
In short, I was well informed and they kept every promise they made and the watch is fantastic. 5 Stars!! Well done!
I ordered a watch for my Husband for our Aniversary from Bell and Sons jewellers . I was so happy with the service I spoke to them first on the phone and they were very helpful and knowledgable about their products . I then ordered the watch on line it was delivered the next day I even knew what time to expect it. Fantastic service could not ask for more !
Been looking about for gift ideas, saw a watch my friend had been wanting but wouldn't buy herself so got it as a gift. Was cheaper on this website so hummed and hawed a bit but after reading reviews I just went for it. Was ordered on bank holiday Monday and arrived on the wednesday- exactly as promised by delivery guarantee and absolutely gorgeous, packaged perfectly and with a free gift bag. Will definitely be back again for more gifts, as well as treats for myself!
The watch was in the sale and was the lowest price I could find on the net, over 30% cheaper than either Amazon or Ebay. Delivered quickly FOC, in perfect condition with paperwork. Would not hesitate to use this company again.
From the very start of my purchase through to completion, Bell And Son were a pleasure to deal with. My wife wanted to buy me a new watch for our Wedding Anniversary so I found a Seiko watch I really liked. I had some initial questions about it and phoned to ask for more information. The person I spoke to was friendly, courteous and knowledgeable, giving me accurate and unbiased advice. I was assured that, if I ordered the watch, even though it was out of stock at the time, it would be placed at the top of the queue and sent out to me as soon as it arrived. True to their word, I placed the order on a Thursday and the watch was delivered in perfect condition the following Monday. I often don't get such prompt service from companies that actually have their items in stock! Their use of the Royal Mail tracking system is also really handy, as it allows the customer to see the current location and delivery status of the order. I am delighted with my watch and, of course, getting it at £55 less than the high street, from an authorised stockist, is the icing on the cake. My whole shopping experience with Bell And Son has been superb and I will definitely recommend them wholeheartedly to my friends and family.
Quick delivery even though when I ordered product it was out of stock. Very prompt response to a query I had. Product exactly the same as one I saw In high street jewellers but much lower price here. Thank you