Een bestellining gedaan voor een paar hardloop schoenen. Op de site stond dat deze leverbaar waren. Achteraf bleek dat de leverancier van de Asics Noosa tri 8 deze pas 7 weken later kon leveren. Daar ik hierop niet wilde wachten heb ik, binnen een paar dagen, mijn geld terug gekregen.
The item said 5 days to arrive and took 15 days to get it.
The item came in stock 2 days after purchase then out of stock 2 days after that and nothing was sent to me. It took additional 10 days.
Jämförde priser på nätet och Bikeinn höll de lägsta priserna. Leveransen fungerade utmärkt och företaget underrättade mig hela tiden om processen från dörr till dörr.
The title pretty much says it all minus the swearing!!! If i could give 0 stars i would!
I purchased a pair of Holbrook Oakley sunglasses through Bikeinn on 03/06/13 as a gift for a friend of mine whos birthday was on the 15/06/13. The website said the merchandise would be in stock in 4 days time and then delivered in 4 days based on the cheapest postage option i could select (At £5.91 this is a rip off in itself given that most online retailers will guarantee next day delivery for this sort of price)
Worst case i expected to receive delivery by 13/06/13 which still gave me a couple of days grace. With no delivery received I made contact with the customer services team as i had received no further emails since my purchase confirmation to advise of dispatch or suggest that there may be a stocking issue. Surely that would be standard protocol for any online company?
Bike inn responded to say that the item would not be received in stock until 15/06/13 and would offer a 5% discount as a way of apology. My main concern was not with the price but with the delivery date so requested a free upgrade to next day delivery which they accepted. At the time i was satisfied with this as a response, however, Bike Inn have failed to deliver on either promise.
I notified Bike Inn at the time of my initial complaint that their website still stated 4 days to stock for this item when clearly this was incorrect. To add insult to injury today it still states 4 days to stock this item so i can only assume that they are falsely advertising across the board on a lot of the products they sell. check the following link to the page for yourself http://www.bikeinn.com/bike/julian-wilson-signatur/28371/p
In the current market were service is everything this companies protocol is so far wide of the mark its not even funny. 2 further emails to the customer services team since the above communication have gone unanswered so i had to phone them today to get to the bottom of this whole debacle. Its worth noting that this is the 2nd time i have called them and the call is an international dialing tone so god knows what thats cost me. The individual i spoke to couldnt have been less helpful or more blase about the issue which gave the impression this wasnt her first dealing of this kind. I was told that they now expected to receive stock of the product on 04/07/13.........4 weeks after i placed my order!!!!
I have now cancelled my order and requested a full refund, but given my recent experience of Bikeinn I don't expect this is where the saga will end...........To be continued??........I really effing hope not!!
Im sure like me, you can see the comedy with the fact that 2 days ago i received an email from Bikeinn with a link to review the service i have received and voice my opinion, so here we are.
The site claimed that the product was in stock and would be delivered within 4 days.
Once I'd placed an order I was informed that it was not available and I'd have to wait a minimum of 8 days.
I cancelled the order and bought from a more trustworthy site.
Ever since I've been spammed unrelentingly by BikeInn and all its other sites. Unpleasant experience. Trust Chain Reaction or Evans instead.
I ordered items that indicated they where in stock however I had to wait 4 days before they where received at bikeinn then dispatched. I had to miss a two week training session that I had booked because.
Bästa pris-garantin fungerade perfekt. Däremot fick jag inte svar på mail när jag ville få reda på var min leverans befann sig (skickades några dagar senare än utlovat). På det stora hela gick det ändå smärtfritt och leveransen kom i hyfsad tid.
material de calidad a buen precio. Envio demorado 1 semana.
I ordered the item as the site stated "in stock" and the price was good. Received an update two days later, stating that it would take a further two days for the item to be in the warehouse. Item was not delivered for a further ~7 or 8 days.
Beställde en Garmin pulsklocka med tillhörande cykelfäste för ca 2000 kr. Blev garanterad snabbleverans på ett par dagar vi DHL. Efter 3 dgr får jag ett mail där jag uppmanas att ta en kopia på mitt pass och skicka in för att undvika internetbedrägerier, om jag inte gjorde detta inom tre dagar skulle min order makuleras. Känns inte seriöst att ta passkopior tycker jag, så det verkade bra bra att ordern skulle makuleras, varpå jag köper samma klocka hemma i Sverige. Ca 10 dgr senare kommer det ändå en leverans med klocka från DH från Bike Inn. Riktigt dåligt och surt för mig eftersom jag inte behöver två klockor... Nu har jag inte testar att skicka tillbaka klockan till Spanien utan lyckades sälja den till en kompis genom att pruta ett par hundra.
we had difficulty finding Asics Gel Tarthers at a reasonable proce in my son's size and finally found and ordered them on line from the Bikeinn. The BikeInn kept us up to date on what was happening with our order and they arrived a couple of days before expected and exactly as described. Excellent service.
Sabato 01/06/2013 ho ordinato un paio di scarpe per running Asics gel nimbus 14 (prezzo ottimo) e mi è arrivata immediatamente una mail di conferma dell'ordine e dei miei dati personali. Lunedì mi è arrivata la mail con la fattura, la comunicazione dell'invio e un link per monitorare la spedizione .Mercoledì arrivano le scarpe ordinate che purtroppo ho dovuto restituire perché avevo ordinato mezzo numero in meno. Nessun problema, ho seguito le loro istruzioni ed ho rispedito il pacco. Mi hanno informato dell'arrivo del reso e mi hanno subito inviato il rimborso per il mio acquisto.Tutto ok!! Comprerò ancora da loro.
Tradeinn Italia found this review useful
I ordered 2 vaude backpacks. On site they were in stock. In fact they were out of stock and i need to wait a certain amount of time. it did not suit me because I was pressed for time, I had about 12 days and it would not have sufficed for the collection and delivery of the order. I'm very disappointed. The only positive is the fast communication.
Hunted hi and low for some spd's at a good price. Bikeinn came up trumps and saved me £15 on the same Shimano's from any UK outlet.
Fast service and good communications also added to the pleasant transaction.
Recommended seller, don't be put off that they are in Spain, the service was that good you would have thought they were local.
Compre una cosa que en ese momento tenian en stock porque evidentemente no lo hubiera comprado si no lo tenian, la unica opcion de envio era en 48hh, bien, alcabo de 3 dias osea 72 hh me dicen que habra stock de lo que habia comprado en unos 8 dias, mande correos no me contesto nadie, y alcabo de 12 dias aparecio en mi casa lo que habia comprado, no volvere a comprar aqui y no se lo recomiendo a nadie prefiero pagar un poco mas y tener un trato normal al menos
NO ME HA GUSTADO, QUE EN LOS PRODUCTOS, INDIQUEN UN PLAZO INICIAL DE ENTREGA INMEDIATE, Y CUANDO HAS CURSADO EL PEDIDO RESULTA QUE ME TARDAN 20 DIAS MAS EN ENTREGAR. VAMOS, FATAL, LO QUE HACE QUE HAGAS EL PEDIDO, PAGUES POR PAYPAL TENGAS LUEGO QUE HACER LA RECLAMACION Y UN MES DESPUES Y TRAS 20 MAIL, Y 10 LLAMADAS,TE ABONEN LO QUE NUNCA TENIAS QUE HABER COMPRADO., VAMOS QUE SI SABEN CONTAR QUE NO CUENTEN CONMINGO., LAS WEB COMO CHAINR*** WIGL** BOBS*** Y OTRAS MAS SERIAS Y EL PRECIO POR IGUAL,
AHORA VAS Y LO CASCAS
zum Top- Preis und bei hervorragenden Service
was will man mehr .. ?
.. für mich seit langer Zeit stets eine der allerersten Adressen
TE CUENTO QUE LA COMPRA EN BIKEINN FUE EXELENTE, EL PRODUCTO ES EXPECTACULAR TAL COMO LO VI EN LA TIENDA ON LINE, COMPRE UN PAR DE GAFAS UNO PARA MI ESPOSA Y EL OTRO PARA MI, ELLA QUEDO EMOCIONADA CON EL MODELO TE RECOMIENDO ESTA TIENDA Y MAS QUE TODO LA SEGURIDAD CON LA QUE TE SIENTES AL DAR TUS DATOS, YA ESTOY MIRANDO OTROS PRODUCTOS PARA MI DEPORTE FAVORITO Y EL DE MI ESPOSA QUE ES EL CICLISMO, EN DEFINITIVA TE RECOMIENDO EL 100% .
Si la talla de lo que compres no te va bien tendras que pagar el envio a bikinn y la vuelta hacia tu casa , osea dos gastos de envio, te saldra bastante mas caro.
Tradeinn Italia found this review useful
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