I have bough insurance via this site and then received a call to clarify details. It turns out that I chose wrong option that I store my bike on a secure car park instead of a garage, which I had to choose as I didn't have any other options on the site.
They were unable to change it with current usurer and claimed that I can either pay extra £300 to get insurance from another company or cancel it with fee 30% cancellation fee. How on earth insurer can't offer broker option to amend such a trival detail, incredible nonsense!
Had a trike insured with this lot, 12 month policy cost £215. Cancelled after 3 months when sold the trike and was offered 67p ( yes 67p ) as a refund on cancellation. Complained and they upped this to around £34. Total rip off, avoid them like the plague!!!
Bike sure is a trading broker associated to Adrain Flux. I recently had the mis- fortune of dealing with this company. All I can describe them is that they are a bunch of thugs. Basically i tried to insure my trike and having had a quote which was £250 quid more over the telephone. I decided to go with a quote online which was way cheaper. As soon as I was about to pay they immediately found out that I had already had a quote over the phone and were unwilling to honour the online quote even after being given quote online. They operate on very dodgy grounds and seem to think that if you get into a contract with them online then it is acceptable to withdraw that contract at anytime if they find that the premium was too low. However if you had done the same as a customer they would charge you hefty cancellation fees etc. In my view this company operates on dodgy grounds and Adrian Flux which is the parent company are aware of the policies and practices.
In my view I would stay well away from Bike Sure and Adrian Flux who I have had a bad experience with. i have reported this company to the Ombudsman and FSA.
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