I went to Bilka onestop to buy a notebook, the sales man was very friendly and explained different laptops. There was an offer for Acer laptop and he told us that This is a good laptop and if you don't like it, you can return it in 30 days. I was so happy and without any hesitation I purchased that laptop. The laptop is generating too much heat and the closing lid was closing too fast. So immediately I went back to Bilka and told the problem. The guy said OK, we will inspect it. After 5 days, I got an SMS that, the laptop is ready to pickup. When I asked if they rectified the problem, they said, it is normal and there is no problem to fix. Then I told them that, I don't want this laptop as I am not satisfied with it. The guy in the reparation said he can only refund 90% of the price. This was not mentioned when the sales man sold it to me. He never said, I only get 90% of the cost of the item, if I return it in 30 days. I didn't even used it, this is unfair to loose 10% of the price (without even using it). Bilka really cheated me.
Updated on 1st Oct 2012 I didn't really understand the meaning of returning in 30 days. How I can be unsatisfied with the product without opening the package and look at it? Should I just look at the package for 30 days and keep thinking about it it and return it? This doesn't make any sense at all. Anyway, I will not use bilka again
To reply as a company, please log in to your business account.