Bingo Car Rental reviews

Bingo Car Rental reviews

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Review by confirmed purchaser

Do not use Bingo Car Rental!

My credit card was charged 1000 Euro even though I did not rent a car.
bingocarrental.com

Reply from bingocarrental.com

Dear Mr Z.

We are very sorry to hear that, and would like to investigate further in order to resolve this situation as soon as we can.
Please send the reservation details to the reservations@bingocarrental.com.
We will do our best to solve this to your satisfaction.

BingoCarRental Team
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Review by confirmed purchaser

Good service, worked well

Used Bingo for a local car rental, got a great price (best I could see anywhere) and the whole process was painless. No issues at any time.
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Review by confirmed purchaser

The car was very old.

When I arrived to europcar ,they try to sell me more insurance,i refused and ask me 2700 dollars autorisation on my credit card and gave me an old car.
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Review by confirmed purchaser

Had to pay a ton more $$ once I got to Costa Rica

Insurance wasn't included. Increased the daily rate drastically to get even the most basic insurance.
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Review by confirmed purchaser

easy to use site and fantastic helpful staff at the airport

booking our rental car through bingo was very straight forward to do and we were very impressed with the patience of the staff at the Pick up point, considering we had just got off a long haul flight. The procedure to return the car was so simple, I would thoroughly recommend Bingo Car Rental with no reservations
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Bingocarrental = cartrawler.com = no added value and very poor service

Tried to book a Toyota Landcruiser via bingocarrental.com. Only AFTER entering payment details it becomes clear that they immediately take 25€ from your card and that it is actually cartrawler.com (with even worse reviews). The confirmation e-mail (came after +/- 48hr) then mentioned a lower category car (not a similar car, a lower category car) AND also mentioned that the actual car delivered could again be different (possibly even lower category, since their category standards are extremely wide to say the least. So you end up paying for a landcruiser to get some kind of toy-suv. I cancelled the booking, will probably loose the 25€. Impossible to contact someone, and by email you only get sarcatic answers. One advice: don't book via these agencies, they have no added value and will not help you when in trouble. Book directly at the rental company instead.
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Review by confirmed purchaser

All inclusive does NOT mean what it says

I booked a car to pick up at Dublin airport, the advert said All inclusive price. On the booking form it told me THRIFTY would be the car rental company. On page two of the confirmation it said a deposit of 50 EUR will be held against your credit card for the period of the booking, its not held against it, it is taken out. I took out excess insurance at the same time with Allianz, a note on the confirmation said you may be told Allianz cover is not valid. I could not get the car unless I took out excess cover with THRIFTY or let them take 1200 EUR out of my account so I had to take out extra excess. Car supplied full of fuel I returned it full but had to pay 103 EUR fuel deposit. Total £161.11 deposit instead of expected 50 EUR. BE AWARE
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Review by confirmed purchaser

Perfect

Fast, professionally, available, оnly positive emotions. Thanks!
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Review by confirmed purchaser

Bad helpdesk for car breakdown & Poor after sales service

Confronted to a car breakdown (car locked because of battery problem), I had to call the helpdesk to get someone for repair. Strangely, I had to call and hang on with the helpdesk for nearly 2 hours in total to manage the intervention for repair. Strangely, the helpdesk was not able to call me back in order to reduce my phone bill. It cost me about 260€ !!! And strangely, while calling to the after sales service, the system is down and no reimbursement procedure is possible!
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Review by confirmed purchaser

Very satisfied with our deal

I was worried at first, as I had read negative reviews about Bingo Car Rentals.However my experience was very positive.Our car was exactly the one that was ordered,and we were not asked to pay any extras.The service was through Hertz and very professional.We had no complaints.
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Review by confirmed purchaser

Bien, mais quelques problèmes d'accès au parking à Rome

Voiture correspondant à notre attente, service de bonne qualité, mais... L'accès au parking pose problème à Rome. Il est loin de l'aérogare d'arrivée et pas évident à trouver. Et, pour le retour, l'entrée du parking, en voiture cette fois, est mal indiqué. Sinon, aucun problème.
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Review by confirmed purchaser

What a disaster.......

Spent 3 hours waiting at the airport for a car that never arrived. This had a knock-on effect in that we were well over 3 hours late at our villa accommodation causing inconvenience to both us and the villa caretaker. It was a very stressful experience and a really poor start to our holiday. We ended up with the only car we could get at the airport, which was a compact vehicle and there wasn't enough room for all passengers and luggage so we had to hire a taxi to move our luggage and incurred both additional expense for that, and indeed for the alternative hire vehicle. Because the hire is passed through Bingo, Cartrawlers then on to, in our case, Olympic, there seemed to be very little control and little accountability. Won't be repeating the experience. Not entirely the fault of Bingo, more so Olympic, but definitely won't book like that again and nor should you if you want a stress-free and hassle-free experience.
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Review by confirmed purchaser

Booking was incorrect and requriements ignored!

I booked with Bingo Car Rental and specifically requested an automatic, not too much to ask these days. After a week of no confirmation email arriving, I had to try and contact Bingo Car Rental to confirm my boking. There are no contact details for Bingo so after a fashion I had to try and contact the agent that was organising the booking. They confirmed they had no automatics but would hire me a manual, a car which I could not drive. I eventually managed to locate an automatic and received my confirmation email. I also made a call to Sixt (The people renting me the car) and advised that the car must me an automatic. When arriving at L'Rochelle airport, the ony car available was a manual! I do not have a licence to drive a manual and was left at the airport with no transport. In all, a totally inefficient service that was mis-managed from the start.
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Review by confirmed purchaser

FULL OF PROBLEMS

RENTED A CAR THROUGH BINGO CAR WHICH ACCEPTED OUR REQUEST TO RETURN THE CAR ON SATURDAY AFTER HOURS TO THE SAME GARAGE.

WE MADE IT VERY CLEAR THIS WAS WHAT WE WANTED WHEN BOOKING AND IT WAS ACCEPTED AS SUCH.

WHAT HAPPENS WHEN WE TURNED UP AT THE GARAGE?
'NO SORRY YOU CAN NOT DO THAT TO US BUT I CAN BOOK YOU TO ANOTHER DESTINATION/GARAGE BUT IT SHALL COST YOU ANOTHER £80 POUNDS!!'
SO, I ASKED, FOR THE INCONVENIENCE OF GOING SOMEWHERE ELSE, WE NEED TO PAY YOU!?
SHE WAS APOLOGETIC BUT THAT WAS THE ONLY WAY,WE COULD GET THE CAR! SHE EXPLAINED OTHERWISE,SYSTEM SHALL NOT ALLOW ME TO RELEASE THE CAR!
SHE SAID, YOU CAN APPLY TO GET THE CHARGE REFUNDED AFTER,WHICH I DID.

IT TOOK ME 3 HOURS OF TRYING AND ABOUT 6 PHONE CALLS AND NUMEROUS EMAILS TO GET THE MONEY BACK! AND THAT WAS AFTER I THREATENED THEM WITH LOCALTRADING STANDARS OFFFICE.
SO IT COSTED ME ABOUT £500 MORE TO RENT BY USING BINGO CAR RENTAL SITE
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Review by confirmed purchaser

Best price but hard to contact by phone .

Bingo came up with the best price but could not be contacted by phone . Replies to emails were slow compared to others contacted at the same time . Very happy with car we got but after booking for 61 days we found insurance policy's for excess would only go to 60 days . attempts to change the booking to 60 failed even though we were not looking for any refund . This could have been the car rental company's fault .
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Review by confirmed purchaser

Great service, great prices, instant booking !

Great service, great prices, instant booking !
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Review by confirmed purchaser

So-so

us compelled to buy an insurance and frightened of penalties, upon anything similar wasn't! when we handed over the car, your employee was very friendly and we left to your company the car seat for the child. when we took the car, the employee awfully boorishly behaved, frightened of penalties if we don't buy an insurance (though we brought the deposit of 500 euros).
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Review by confirmed purchaser

Good experience

We found Bingo CarRental on the net, and it turned out the best deal on a rented car for us. When we picked up the car, everything was ready and we were given a car one or two classes above the ordered one - without extra charge. Dropping off was just as painless.
In this case, Bingo worked with Avis Car Rentel in downtown London, Canada.
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Review by confirmed purchaser

Easy booking and good communication

Our 2 week holiday in Ireland was fantastic thanks to a great car which was booked through Bingo Car Rental months in advance. Good rates and dependable service.

bingocarrental.com Details

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Bingo Car Rental is ranked 29 out of 38 in the category

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