Reply from Bio Synergy
[REPLY]
- Reviews (28)
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- Jenn Bannon
- Mississauga, GB
- 1 Review
Came in on time. Happy with initial results. Will use again
I've researched a lot of products for healthy lifestlye supplements. I am not a big fan of pills, but these capsules are easy to digest, no funny after taste and steps are agreeable to most 9-5 working schedules. Definitely a fan, definitely ordering again.
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- Philippa Whitesman
- Kent, GB
- 1 Review
Sent wrong product
One part of my order was correct but the part where I ordered the double strength raspberry ketone was wrong I was sent something else completely which I do not want. Have tried phoning but no one answers and no answer phone. Have emailed too. So have taken complaint with PayPal as I want the right goods and do not want these other supplements
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- Bernd Fauler
- London, GB
- 2 Reviews
Great Taste
One of the best tasting protein shakes around! Great value, too, when you can get your hands on promotions or discounts.
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- Sherelle Leese
- Aberdeen, GB
- 2 Reviews
Wouldn't go anywhere else
Fantastic products and availability-great info available and a really great customer service team there to help with any questions/queries. Can't fault :D
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- Ewelina Kupryjaniuk
- Hereford, GB
- 1 Review
Great products, great offers!
All of Bio products are of really high quality and they do work! I'm recommending it to all of my friends!
- Moriarty
- 2 Reviews
Well Worth It!
I was one of the lucky winners of a Bio Synergy competition on facebook and won myself £100 of products. After placing my order, I was in receipt of my goods a couple of days later. I was impressed with the spped at which I received my order.
I have been a customer of Bio Synergy for a long time and on the whole have been impressed with speed at which they operate and also with the level of customer service that has been offered.
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- Lila J Rattue
- London, GB
- 3 Reviews
One stop Health Shop!
Have been using these guys for a while now and have no problems, issues or complaints about them!
Their products are great when you're working out and they have something that's suitable for everyone.
I've found their ordering system to be great - fast, efficient and accurate. Also any correspondence I've had with their staff has been good - They've always listened and answered my questions in a timely & professional manner.
Sometimes their delivery is a little slow (5-8 working days) and at other times I've found it really fast (2-4 working days). Either way - the wait is worth it and I tend to order before I'm fully out of product anyway..
- Dan Bowden
- London, GB
- 1 Review
Good product terrible service
I used a groupon deal to order some protein which was delayed due to demand. To compensate for this I was told my groupon voucher would be reactivated for re-use for 50% off and free delivery.
When I ordered again I placed the order the same way and received confirmation it had gone through. When I enquired about the order I was informed it hadn't been processed as it had been ordered on the wrong part of the site and it had been processed as the groupon deal as opposed to getting 50% off and free delivery so was invalid.
When I complained about the service I had received I didn't receive a reply let alone an apology.
I wont be using Bio-synergy again nor recommending them to anyone.
- Ian Myers
- Leeds, GB
- 1 Review
I ordered a tub of protein 36 days ago and I still haven't received it
I took advantage of the Groupon deal for strawberry protein with a free shaker - the order and payment was made on 21st Feb - it is now 26th March and I still havent received it.
First they said there was an issue with the payment which went through Paypal the same day. This was 20 days aftewr the initial order. They said they would send product as a priority so would receive it a few days later.
10 days on - still no product - I call them and they have run out of shakers - 26th March - I received no notification to advise me that there was a delay and am still without the product I ordered a month ago.
Hopefully it will arrive this week after several failed attempts.
- Asani
- 1 Review
No complaints
I received immediate confirmation of order and received my items within the expected delivery time provided. I am very happy with the service and the product and look forward to trying out more of their products.
- melissa
- Eastbourne, GB
- 19 Reviews
Fantastic communication and service
The delivery for the product was amazing and quick - I only had to wait 4 days from ordering to the item being in my hands so no complaint there. A lovely email on applying and an email to thank me for my order. Makes me want to be a returning customer ;D
Many thanks
- seamus
- Belfast, GB
- 2 Reviews
Great products
I had to wait longer than expected for my goods but I got an email to let me know they were delayed so the communication was also good.
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- Caroline Mcgovern
- London, GB
- 2 Reviews
great service
My order arrived yesterday which was under a week from when I ordered it so very impressed. Everything packaged well. The drink has a very nice taste. Can't wait to see results
- mark
- letchworth gdn cty, GB
- 1 Review
alright
took 3 weeks to get my 1st order although was said 7 to10 days.
No confirmation email on 2nd purchase but arrived in 2 days so won a bit of trust back, i must say products were good .
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- Naomi Halcrow
- Bristol, GB
- 1 Review
- Ian Redding
- LONDON, GB
- 1 Review
Great products - great prices
My only negative comment is about communication around purchase. If Bio Synergy sent confirmatory emails at each stage of the transaction everyone would be much happier!!
- kevin guthrie
- derby, GB
- 3 Reviews
Whey powder
I didnt get an email confirming my order and then when I called the company, no one got back to me. the products arrived within the week and are fine
- Chris
- Leicester, GB
- 2 Reviews
Goods not received! Calls not returned
Placed an order on the 12/1/12 still not received it! telephoned Bio-Synergy twice over the last few days to look into my order, each time I was promised a phone call back, even checked my contact details but still waiting for my goods to arrive and my phone call back, not impressed!
Update: after a further phone call, the item was resent so did eventually receive it.
- Samuel Robinson-Smith
- northampton, GB
- 1 Review
- Amanda Riding
- lancashire, GB
- 1 Review
Excellent Company to purchase from
I find Bio-synergy to be an excellent company to purchase from. The items always arrive on time with no problems. The customer service is also excellent as they dealt with an issue straight away, no questions asked and was very polite to say the least and a efficient so If you were thinking of purchasing from this company then I would say 'there is no need to hesitate, just do it and you will be happy'.
- Linda Wylie
- Oldham, GB
- 1 Review
- Charl0tte1
- Luton, GB
- 1 Review
Great products and speedy dispatch
I bought skinny water and cola - both products are fab, they really help me to control my appetite throughout the day.
Highly recommended
- Dee O'Neil
- Poole, GB
- 2 Reviews
First class
Products excellent, offers excellent, bonus points excellent and delivery is quick and accurate.
I have placed in total three orders with Bio Synergy and all the products and prices were brilliant, there customer service is very helpful and quick to respond. Delivery was fast and well packed.
I have entered a few comps on the site too and won twice!! Looking forward to receiving prizes.
Dee
- alan Wild
- London, GB
- 1 Review
2 points. Orde not received yet.
Order not received yet! So can't realistically comment apart from, where is my order?
- Angie
- 1 Review
Noncommunative
I haven't received any updates about my order, and no one from the company has responded to my inquiry. So far, I'm very unimpressed by the unprofessionalism.
- Cherry
- 1 Review
Excellent
Like the skinny water very much and used to buy from Tesco - but they seemed always to be out of stock - so started buying it direct
when there was discount - so this allowed me to buy more - so dont have to worry about being without it - delivery excellent. thank you Bio!
- Philip Black
- London, GB
- 1 Review
Helpful and Fair
Good selection of healthy items. They arrive not long after ordered, and taste good... They made a mistake on an order of mine, but replaced it free of charge and forfeited the wrong items they had sent, which seems more than fair. They were helpful and apologetic for the mistake.
- Shaolin
- 1 Review
So far so good.
1st week in and the skinny protein is going well. Can't wait to start seeing some results.
