A terrible experience and insulting customer service.
Review by confirmed purchaser
found useful by 1 person
I have been a Bitdefender customer for four years, and was offered a renewal price of $29.95 for a year of Internet Security 2014. After being overcharged (at $49.95), your customer service department has refused to refund me the overcharge and is blaming me for not catching the mistake within a 30-day refund window, even though this is not a "refund" situation. It is a flat-out overcharge. It is Bitdefender's mistake. What terrible customer service. My family and my company will not use Bitdefender products in the future. My Facebook and Twitter will spread the word of your terrible treatment of your customers.