Very poor inefficient service and total lack of communication.

Ordered a camera on Jan 4th. Bitesize then emailed to say camera was not in stock so we cancelled order 11th Jan 2010. After emailing very often and reporting them to FTC in USA we still have not had our £217 put back onto our debit card. Do not use this company- the communication is dire and they are US based with UK email!!There is no phone for them either. All you get when you email is a generic reply basically telling you to have a niceday!!

One to avoid!

One to avoid!
This company is a US (not UK) company who takes your money and then _tries_ to order what you wanted on the cheap.
They do NOT have items in stock.
They will ring and ask for your credit card details, including the 3 digit security code, over the phone (though so what? - don't we give this info to our local takeaway when we order by phone?). If you are then VERY VERY LUCKY then about 30 days later you MIGHT get your goods.

I ordered a Sony PRS700 ereader on 20th November, was called at home within the week and asked to confirm credit card details and told it was in stock and on it's way (and would take ten days). Ten days later - no ebook, no customer services, no phone number, no nothing, email responses took over five days per email and were typically uninformative i.e. 'our shipping department still has your order in progress', (no really - that's what your online tracking system says!!!). Now the Sony PRS700 I ordered is a discontinued item (I knew this when I ordered it - hence I was pleased to find a website that said "in stock") - I suspect they lied, because sure enough over one month later they had to cancel my order and refund my money because they 'could not provide me with the goods - sorry for the inconvenience'. So they had my £300 for well over a month with no capacity to send me the goods they said they had in stock in the first place.

I'd avoid them like the plague. You'd be better ordering from Ebay.com

do no use

I ordered a camera from BiteSize thinking that they were a UK based company and immediatlet cancelled the order when I realised the camera was being shipped from USA. They took £118 from my account 5 days later and it took 2 months to get a refund. They frequently ignored my emails and I had to involve the VISA FRAUD dept to get the refund.

Bitesize-Be wary

I ordered a camera from Bitesize. The camera arrived in good time and was what I ordered. However shortly afterwards Like Luisa a fraudulent item appeared on my credit card(used in the Bitesize purchase) for services purchased in the USA in dollars. My credit card company are carrying out an investigation

Beware...and avoid!

I ordered 2 cameras on 16th December 2009, guaranteed Christmas delivery - after several emails and a phone call they admitted the items were out of stock and the order was cancelled on 22nd December. I finally got the refund yesterday (after several more emails)but at the same time 3 unusual purchases appeared on my credit card for >£2500. I didn't use my card since the Bitesize order so I'm very suspicious that the fraud was not just a coincidence. Fortunately my credit card company acted very quickly, the card was cancelled and the bank direct debit changed. All is well what ends well, but beware of this company. I would certainly not use it EVER again!

Have not been refunded total amount I paid them

I ordered a camera costing £220 on 9th November, I hadn't heard or received anything by 10th December so emailed to cancel my order. They replied my email to tell me that the camera was on the way. When the camera arrived it was the wrong model - not the one I had ordered, so paid £20 to send it back to them by courier. I received a refund of £150 - I have been chasing them for the remaining £70 since December. I am not confident that I will receive it. Despite contacting them on numerous occasions I have not heard anything from them. I am looking at agencies to contact in the USA regarding claiming the remainder of my hard earned money

Don't expect a refund for cancelled orders any time soon

worst company I have ever dealt with. I cancelled my order after reading the small print on FAQ page, ordered a camera on 3 December 2009 for a xmas present. The website had said delivered in 24-48 hours, FAQ said we try and deliver in 30 days, which was no good for my xmas present. The cancellation was accepted immediately, and it said 5-7 days for re-imbursement, but when I followed this up days later was told it could take 30 days to process. Several emails and threats later on 20th January 2010 they email to say payment has been processed and allow 7-10 business days before following it up. The reviews on this site sum up this company, avoid them at all costs.

DO NOT USE BITESIZE

I was in the process of ordering a Panasonic TZ6 camera from Bitesize on 4th Dec 2009 when I spotted that it is an American company. I immediately cancelled the part completed order but not before they had managed to get the money from my bank account. It is now 19th Jan 2010 and, despite their 30 day refund policy and several E-mail promises of correcting the situation, I have still not received my money bank.
In my opinion they are nothing but a bunch of thieves.

Do not use this site!

Webpage distorts the truth. Company admits that their web page stock levels do not reflect real levels. Quite often there is no stock. Therefore when you order you can not expect to get it straight away. They do not know when new stock is coming in either. Would never use them again.

brilliant

ordered sun before crimbo and got it thurs after . totally satisfied and i would use them anytime. thanks bitesize

Foreign product substituted

I ordered a Panasonic TZ6 in November, and received a US model ZS1. This is incompatible with UK and EU PAL TV replay. Despite several emails to complain I have yet to receive any response. I would not trade again with this company (or any derivative - see complaints by other customers). The use of ".co.uk" to ship non-UK compatible goods is misleading.

NO PROBLEMS

I was very worried and panicked when I seen the review forums on Bitesizedeals, I ordered the panasonic TZ6 with in one hour it was processed and I could track my order, I ordered it on thursday 11am it was delivered on saturday 1pm, The camera came in excellent condition. The only thing I thing I would say is the panasonic TZ6 came as panasonic ZS1 which can confuse people, would it be better put as e.g. panasonic TZ6 (panasonic zs1)

Misleading information

I ordered a Canon Ixus 110 camera and was able to track its delivery until I received it fairly quickly. However it was a Powershot SD 960 which was sent, which is the US version of the same camera, complete with US battery charger. On hunting through the small print on Bitesizedeals website it states that they may substitute another countries version of the product you order. Canon UK customer services state that the warranty of the powershot I was sent is invalid outside the US and that leaves me relying on the warranty service offered by Bitesizedeals themselves. I also am left having to buy a UK battery charger to be able to use the camera. Bitesizedeals customer services have not yet got back to me about my complaint. If I'd seen this review website before I would have shopped elsewhere!

Very Sceptical...

Hi, I ordered a camera for my girlfriend as a Christmas present on this site because it was top of the google search and it was cheaper than other sites. I decided to google the actual website for consumer reviews and couldn’t believe what I read. I’ve bought a lot of goods online before and never had any issues. I checked my order status and it still said being processed even though the item was in stock when I ordered and still is on their site. I sent the company an email two days after I ordered to query this but I got an email back saying that my order had been sent to Warehouse and the status was updated. Today I received another email saying my order was shipped and I have a DHL tracking number. I also heard that I am liable for customs/import charges so not sure how much they are going to be.

So in conclusion I ordered my camera on 01-12-09 and yesterday 07/1209 I received my DHL tracking number. Still not sure what to expect from DHL as I’ve read mixed reviews. I’ll keep you posted as to what I get….

Poor Customer service

Comany failed to supply goods ordered,no direct telephone contact,and it took nearly a month to get my money back .I suspect this was because the Federal Trade Commission in America are investigating them, and i let them know that i knew and were in contact with them. The FTC have a complaints procedure, so if you are unhappy with this company,let them know.

http://www.ftc.gov/os/caselist/0923081/090806karnanicmpt.pdf

Watch out for www.crazycameras.co.uk - same company?

I, like many on this site, have had an awful experience with bitesizedeals.co.uk. I ordered a camera, it didn't turn up, I cancelled my order, never received a credit, everything went quiet, now in the hands of my credit card company. Still no money back.
Now, today I was spammed by www.crazycameras.co.uk. I took a look at their website and it looks remarkably similar to www.bitesizedeals.co.uk

Worst company I have come across

Order followed by dubious phone call asking for personal details. Cancelled order with assurance that £225 will be refunded within 5-7 days. 14 days later, and still no money. Have sent 5 emails; only response has been automated reply telling me I will receive a response within 24-72 hours. I now see that I am one of many who have been ripped off by this bogus outfit. Avoid at all costs.

Pleasantly suprised!

I ordered a Canon Ixus camera as it was the cheapest price i could find. However, when I realised the product was coming from USA I was supicious and looked up reviews of company. I panicked when I read the negative feedback but I couldn't cancel the order as it had already been shipped. While I would rather have paid extra to get a product with a European guarentee I was pleasantly suprised when the camera arrived in less than 48 hours and I was able to track its movement with DHL.

I think if this company were a bit more up front about where products are coming from, they wouldn't have such bad press. Most problems seem to be encountered when people panic and cancel their order.

very poor service from bitesize

I received goods after 5 week wait and after I had cancelled. Refunded after 6 weeks but only partial refund now out 70 pounds on refund from bitesize. Cannot get hold of them except by email and takes ages to get a reply other than automated reply that they have received your email. Noone ever phoned me to get things sorted. Still trying to get the rest of my money refunded disastrous terrible service never use them again and I advise others to seriously do their homework may look cheapest but may not work out that way be warned!!!!!

NO REASON TO HAVE ANY WORRIES ABOUT THIS COMPANY

Wasn't expecting to get the Psp I ordered after reading loads of negative reviews on this site. I was happy I could track every step of its journey status to delivery-amazing- it arrived within 72hrs!!! Packaged well & no flaws(just charging it).
Only thing I will say is like loads of others I hadn't realised it was a USA supplier. Having said that they included a plug in adaptor so again I can't complain.GREAT SERVICE in my view-if you,ve just ordered from them- expect an EXCELLENT service -I got one, there's no reason why you shouldn't too! E.Z Rochdale

Poor Customer Relations

My experience with BiteSizeDeals is far too long to report on but to cut to the chase ... it took 5 weeks for my refund to be credited to my Credit Card Company which is far longer than necessary and totally unacceptable ... never again will I order from this company

Beware Bite Size Deals

i ordered my camera on 26/08/09 before reading bad reviews,i then panicked,and called my bank to ask them not to let the money go out of my account,they said there was nothing i could do,i then emailed bite size deals to cancel it,they replyed and said they would cancel it,but to speed things along to go online and press cancel my order and that he has already prossesed my refund,after several emails i was told to wait uptp 30 days for the refund,we are now on 31 days since i cancelled and still no refund, my bank said there is nothing they can do to help.can any tell me if i will recieve the money eventualy or have i lost it.

BEWARE BITE SIZE DEALS

These crooks claim to operate from the UK but it is an AMERICAN company. The same as everyone here, I ordered a camera from their web site. The money was taken from my account immediately but 3 weeks later I have still not received the camera, no email confirmation and no response to any of my emails.

They have no contact details on their web site, no telephone number and no address. My next step is going to be to report them to every trading organisation in America and the UK. Their site should be blocked as they are a bunch of scammers.

Fraudulent Web Site

Ordered without doing my homework - let my guard down - and now find this is not a UK company who appear to always be 'out of stock', 'dispatching order' and so on. No product received as yet and can't get a refund either. I feel so stupid (with good reason you might say!)

Camera order

Checked out the website all looked good, placed my order on 26 August 09 for 2 x camera's for my work.
4 september 09 someone called the office from Bitesize, I was unavailable as I was on another call, the caller would not leave a message.

I contacted Bitesize on Monday 7 September 09 to enquire about my order, 3 x email exchanges later, they telephoned my mobile number. They told me that the order had not been processed as they could not contact me......
They needed to verify my Credit Card payment, once they had confirmed the status (10 days after the original order) they have now informed me that the order will be processed and dispatched in 48 hours.... delivery will then take 5-7 working days!!!! in my book thats is almost a month from the original order.
I ordered the same camera from Amazon it was delivered in 5 days from date of order. Bitesize were £5 per camera cheaper than Amazon - I have learnt my lesson read the feedback first.

Dave

holding my breath

mmmm after 4 week wait camera arrived ,, usa model not covered by uk thought was uk company camera faulty ..a worried man here, have to see!

No problems

I was a little disappointed that this company was not UK however my camera arrived in 12 days, perfectly packaged with excellent tracking of my order facility and i'm happy with it.

dishonest unreliable.bad company

unbelievable.do not use.please.do not use bite size deals.

Caveat Emptor

I ordered like most people without looking at the feedback, I have been waiting 4 days for an email back and have asked them to cancel via email as their site says no cancellations "happy holidays" I have also sent them an email with this "The Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005 give you protection when ‘shopping from a distance’, eg. over the phone/internet, etc. You must receive clear information about the trader, the goods, the delivery and the price, etc. You also have the right to cancel within seven days." so i reminded them that i asked to cancel within 7 days and will be reporting the company to trading standards. I will also be contacting my card company as their bogus website is enough to get a refund direct to my card.

Caveat Emptor

Don't panic. Try to be patiant

I was also one of the many who ordered, then read the reviews and started to panic.

Pro's - Goods arrived in just over 2 weeks. Well packaged, with a converter plug. By far the cheapest price I could find it for. Great tracking / delivery service. Good e-mails from bitesize, telling me when the warehouse was dealing with the order, then an e-mail from DHL giving me a tracking number... Personally I've got no complaints about the goods or the delivery service.

Cons - It's an American company which is not made clear at all when your ordering. You may have to pay taxes and import duties. There may be an issue in Europe with an American product - (DVD players etc).

Horrific Service

I placed an order and then googled the company and found the shocking number of bad reviews that there are.. if only I'd looked first.
The item I ordered was apparently in stock from the start according to the page, and always has been, even now. However I emailed after a few days and was told it'd take about a week to get it in.. That week went so I emailed again and again... They don't reply allt he time which is just what you want. After another week I tried to cancel my order on the website and it wouldn't let me!
Emailed a few times and eventually mentioned the name of the man who runs this, essentially fraudulent, company (name escapes me but it's easy to find) and they said I will get a refund within 30 days.

Avoid this company at ALL costs!

Watch out for the Import Charges

Orderd before reading reviews! Goods arived in 1 week with DHL and tracking number etc. However 1 week later I have an import bill for £20.00 making the purchace £15.00 more expensive than I could have bouhght on the UK high street!!
Cheapest is not alway best!

Beware!!!

received camera within a week of ordering

no problems

BAD FRAUDULENT COMPANY

On 11th May 09 I ordered a camera from this so called company, they took the money from my account immediately and then phoned me the next morning to ask for further details including my card number, when I refused to give this information the american person on the phone said ok we'll send your order. They then cancelled my order and said in an email (several emails later) that my order was cancelled because of suspicion of fraud and that I would get a refund in 30 days (which I didn't) I kept on emailling them and got about 2 replys back. I still didn't get my refund after many requests so I got in touch with my bank and explained what had happened, they took matters into their own hands and within a few days I got my money back (after 6 weeks of me trying) I would strongly advise anyone not to use this company, the cons far outway the pros, and you could end up losing a lot of money. If you haven't got your money back yet, see if your bank can help you. But please do not use this company.

Unacceptable business practice

This company should not be supported in any way. Its business practices may not be illegal in all countries but they are certainly dodgy and would be condemned by any voluntary code that tried to establish good business practice on the web.
They present themselves as a UK company with a UK mailing address but they are based in Pasadena (and elsewhere in the USA).
They have received complaints (see elsewhere on the internet) for two years now and have not changed their approach. Their intention is clearly to mislead.
They take your cash immediately and delay sending goods (four weeks in my case).
It seems that they do not keep any stock, simply obtain the goods when you order them - this would explain the long delay while they bank your money.
They appear cheap because they sell things at US prices, but if you want to buy from an American supplier there are cheaper sources (amazon.com for example).
They avoid replying to emails, sending automated replies until it suits them.
As pointed out elsewhere there may be warranty complications with some American products.
They lie on the delivery notices, misdescribing the goods.
Over all, this company shows no reason why we should trust them. I would hate to be in the position of trying to return faulty goods or seek a refund.

not as bad as you say

Ok, they did not answer emails, but I rexeived my Camera ( nikon p90) within 7days, Was given a tracking number that i could follow from America to my home address. Please be patience and i'm sure you will receive your items

bad bad service !!!!

http://www.youtube.com/watch?v=oZ7R-F8F8os - just take a look here. just an introduction to their fraud !

Misleading website!

I place an order on a Sony T900 digital camera last week hoping to take it with me next week on holiday thinking that it was a UK company. They debited the money on the same minute it was purchased but I have not received any confirmation email or anything regarding the product. I am very very anxious now waiting and thinking that I might have just lost 255 pounds!

was worried

After reading the reviews i thought i would wave my cash goodbye.
i eventually managed to contact them on the chat line and received my goods after a long nail biting 15 days.It pays to check places out before buying and dont forget to pay by credit card or paypal for refund reasons.
i was pleased with the price of the goods , being the cheapest on the net but communication let them down.

Fraudulent use of UK web site

Do not order from this site and the worst service ever exeperienced on the web

Avoid Bite Size Deals!

I ordered some photographic equipment on the 12th of May, 2009. The following day I received a telephone call from them demanding further personal financial information, when I refused to disclose this information over the telephone Bitesizedeals CANCELLED my order.

I am still awaiting reimbursement on the 1st of June, 2009!

4 creative vado

i thought i would never see my 160 pounds again after reading all the reviews,but ater a week of very nervous waiting it has arrived,am i the lucky one would i use again,dont think my heart would take it.

I placed order on the 7th May - It is now the 23rd and I have received niether the item or an email explaining the delay. I have tried to cancel the order but their website states that cancellation is not possible during the 'holiday season'. Which holiday

I placed order on the 7th May - It is now the 23rd and I have received niether the item or an email explaining the delay. I have tried to cancel the order but their website states that cancellation is not possible during the 'holiday season'. Which holiday are they referring to? The Whitsun May bank holiday? I have reported them to my banks fraud department, as they debited my money immediately.

do not order from bitesizedeals

ordered camera on the 9th of april it is now the 2nd of may no camera no refund and no response to emails

£^%$&%$* awful

I purchased a garmin 35 from them and have not received it DO NOT USE !!!

Good Service despite initial misgivings

Having read some really babd reports after i had ordered my Canon SX 10 i was panicking and when I got the email saying the unit was out of stock I was prepared for the worst. I sent several emails in panic as i needed the camera for a forthcoming trip. I was contacted by Steve who offerd to expedite my order if I wished. I of course said yes and the camera was with me within 2 days. So maybe difficult to get a hold of initially but did me proud once the dialoue started

dont buy from them

im lost 430 pounds

CRAP

They ring to tell me my order is being dispatched and then don't disptach the order and cancel it. They are rude and abusive on the phone. They say that they are uninterested in customer care and I can go to hell

very good company

I ordered the camera for valentine day and my valentina got the same on afternoon with attractive flowers on behalf of the bitesizedeals

A nervous wait...................

Like everyone else I thought this was a UK company until too late. Within hours of placing my order the funds were withdrawn from my bank account. I received an "international" call to confirm my order and was informed I would receive the product in 3 to 4 days. When it didn't arrive I emailed the company and got a reply 48 hours later stating there was a delay. The web site continued to state '10 in stock'. I became suspicious. I discovered a method to track my order on the bite size web site and became concerned that my purchase seems to be zig zagging its way across America. The lens arrived today 14 days after payment and I breathed a sigh of relief.
The old saying "you get what you pay for" is true in this case. Low prices with a nervous wait from a company that is not up front in being America based. Would I order from them again? My doctor suggests my nerves wouldn't stand the test. But I should end by saying the lens is here, works and I am delighted with the product. Shame the service is lacking.

product not delivered. no aftersales service. no tel contact. no replies to email

0
money sent. no product. have contacted review centre. next is trading standards etc.

AVOID THIS DISHONEST COMPANY

BSD's website gives the impression that it is based in the UK, but goods are sent from the USA. Whilst the site features UK models, e.g. Canon Ixus cameras, the site usually supplies the US or Japanese equivalent, with guarantees that are not valid in the UK. They put very low false values and descriptions on their parcels, thus evading import duty and VAT. They change their T&Cs without notice so you never know what terms and conditions applied when you placed the order. They charge your credit card within minutes of taking the order but it may be weeks before the item is in stock. They help themselves to your money by charging your credit card without your consent when you return goods, and call it a 50% restocking fee. They own quite a few other websites (BestPricedBrands.co.uk is the main one) which are just as dishonest - no wonder since they all belong to one Jaivin Karnani.

Don't just take my word for it - Google this website name, also BestPricedBrands, also Jaivin Karnani and you will come across at least 500 complaints!

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