The company has great communications, which for me makes a massive difference. SLightly more expensive than others but they have more bitz in more often.
They've got a well laid out website with the range of parts you need, even if you have to wait a little while for them to restock. There are a lot of people in the Bitz market but Bitzbox is as good as any of them.
Good service and great price. Even the cost of postage to the other side of the planet was great.
Nice feedback, very good comms, great post-sale service, fast shipment. A real pleasure to do bussiness with. I order several times with a real good outcome on every single one, and they solve quickly any problem arising on the transactions.
The only point to be revised is the need for more stock, we're too many clients, and I should purchased a lot more bits on my orders.
It took very little time from I made my order until it was shipped and didn't take very long to arrive. Just under 5 days, which is good since I live in another country. The packaging was also very good and the so was the products.
Orders from Bitzbox always arrive in good time unless there is a problem and then you are quickly informed of any delay. You soon know that your order has been recieved and you are kept informed about it's progress. Some parts are always in big demand but you are kept informed of restocking. The parts are carefully and neatly packaged for posting and mistakes are rare. The site itself is easy to navigate in order to find parts and their availability, and there is also plenty of other useful stuff for modellers to buy at a reasonable price. A good service.
I got the bits I needed cheap and quick, if I ever need anything for a project I'm going to them first.
When you have a certain conversion or build in mind, Bitzbox has most items in stock on hand, if not, a quick post on the forums might get you that piece you need in a few days. The website is easy to use and the photography of the items is top notch so you don't have to guess what you are looking at.
I've placed an order with Bitzbox twice now, and I have had no problems with them. First order arrived one working day after I placed it (Was placed Friday night, arrived Monday morning), second arrived 2 days later. So their despatch is very good, as I was expecting them to arrive a lot later.
If there is anything to fault (and it's a small niggle than a problem), is that quite often certain bitz run out fast and takes some time to replen, which I understand is an issue with them getting parts from GW themselves and am willing to wait for as the prices are worth the wait.
I rarely shop online as I have serious trust issues after being severely done over a few times, but I have no problems with Bitzbox and will continue to use them in the future.
Krzysztof Grześkowiak found this review useful
I have ordered several times from the company in question. I have always found their website layout great, quick and simple to use, the checkout was fine as well, no complicated links sending me back and forth between different companies.
The delivery has always been fast, my order arriving normally by the second day. My main problem with the company however, is that they have so many bits on offer, but so many of them are out of stock, for example, in the Secret Weapons Bits sections, they have a good size range of bases on offer. But only 1 of them is in stock. Or under forge-world, space marines, terminators, they have 49 different products. but all of them are out of stock (see attached Photograph)
This can cause problems for people like myself who go tot he website in order to collect a large number of different bits for a single model or two.
To conclude, great products and service, but more stock is needed to keep it constant.
having decided to do up some conversions, I scoured bits sites to find the pieces i needed, my usual bits site seemed to have run out of everything including the kitchen sink! so I tried Bitzbox, the order arrived with 2 days on the order! Very Quickly! so I will definatley be using again!!!! just keep those bits sticked!!!
Incredibly quick service. Ordered something and had in on my painting desk two days later. For an almost non-existent delivery fee thats unbelievably good.
They also regularly update which bitz they've restocked on Facebook and email you if something comes back in, two services other companies don't provide.
Been using Bitzbox on and off for a few years now, predominantly when an idea for a conversion jumps into back of head. Always found the service to be fantastic, with the bitz arriving at most 2 working days after placing the order, even at the ungodly hours of the night.
The only issues that come about are little ones such as being a little hit and miss on the availability on the bits available (then again imagine it would take alot of work to get the new arrivals up) but despite that there is a fantastic range available, including the fairly sizeable non GW conversion bits from likes of maxmini scibor etc
But overall a really great service.
To reply as a company, please log in to your business account.