I've placed an order with Bitzbox twice now, and I have had no problems with them. First order arrived one working day after I placed it (Was placed Friday night, arrived Monday morning), second arrived 2 days later. So their despatch is very good, as I was expecting them to arrive a lot later.
If there is anything to fault (and it's a small niggle than a problem), is that quite often certain bitz run out fast and takes some time to replen, which I understand is an issue with them getting parts from GW themselves and am willing to wait for as the prices are worth the wait.
I rarely shop online as I have serious trust issues after being severely done over a few times, but I have no problems with Bitzbox and will continue to use them in the future.
I have ordered several times from the company in question. I have always found their website layout great, quick and simple to use, the checkout was fine as well, no complicated links sending me back and forth between different companies. The delivery has always been fast, my order arriving normally by the second day. My main problem with the company however, is that they have so many bits on offer, but so many of them are out of stock, for example, in the Secret Weapons Bits sections, they have a good size range of bases on offer. But only 1 of them is in stock. Or under forge-world, space marines, terminators, they have 49 different products. but all of them are out of stock (see attached Photograph) This can cause problems for people like myself who go tot he website in order to collect a large number of different bits for a single model or two. To conclude, great products and service, but more stock is needed to keep it constant.
having decided to do up some conversions, I scoured bits sites to find the pieces i needed, my usual bits site seemed to have run out of everything including the kitchen sink! so I tried Bitzbox, the order arrived with 2 days on the order! Very Quickly! so I will definatley be using again!!!! just keep those bits sticked!!!
So easy to get the bitz I need. They get to me in great condition within a pretty frickin good timeframe. I've only used Bitzbox a couple of times now, but I definitely plan on using it a lot more in the years to come.
Been using Bitzbox on and off for a few years now, predominantly when an idea for a conversion jumps into back of head. Always found the service to be fantastic, with the bitz arriving at most 2 working days after placing the order, even at the ungodly hours of the night.
The only issues that come about are little ones such as being a little hit and miss on the availability on the bits available (then again imagine it would take alot of work to get the new arrivals up) but despite that there is a fantastic range available, including the fairly sizeable non GW conversion bits from likes of maxmini scibor etc