Reply from Bitzbox
[REPLY]
- Reviews (112)
-
- Todd Hoffstetter
- 1 Review
Awesome.
My order was processed quickly and correctly and my package arrived quicker than I expected. I did some internet searches to find out what bitz company was best and Bitzbox got great reviews and they did not disappoint. Odds are I'll need to place another order soon, and I won't hesitate to order from Bitzbox again.
-
- Elton Waters
- Canterbury, GB
- 1 Review
good chap
easy to use website (the whole remove out of stock products thing is clever) fast efficient, there was a mistake with my order but he sent me out the right parts no problem no qiubble so i still rate stars even though he made (easily makeable) mistake over differant types of tau drones
- Darren
- Gateshead, GB
- 1 Review
Excellent service, fast delivery decent prices.
As the above really...what more coudl you ask for :)
- Dan
- 1 Review
Fast, competitively priced service
Used a few times and always have the bits arrive quickly. The ability to set notifications for specific parts is also useful, as well is the premium service to reserve parts. Overall, excellent service. Would recommend.
- Sliver
- Malmö, SE
- 1 Review
Fast, cheap and service minded!
I've been purchasing bitz from bitzbox from when it started as one of the first to offer this service. Since then I've returned over and over again, due to the quick delivery and low prices. The response time on inquiries is amazing, as is the support. I've even been able to specify specific heads for 'random model' bitz in a very smooth manner.
What they could do better? Higher prices on highly demanded products to ensure more stocked items!
-
- Pako Torres Grande
- El Prat de Llobregat, GB
- 1 Review
Good service
Quite extensive offer of bits, fast delivery and notification. It is also very appreciated to have offers and discounts in shipping as buying parts is increasing the value of each item.
The only thing to improve, is to have more active stock, but I understand this is a general lack of all the companies of this type.
- Adam
- Worcester, GB
- 1 Review
Awsome Company
I have used bitzbox.co.uk many times and the service is always good, with very quick delivery and the items are sent very securely.
-
- Stuart Thomas
- Minehead, GB
- 1 Review
- Adam
- 1 Review
-
- Matt Webber
- Birmingham, GB
- 1 Review
Will definatly use this company again
Ive ordered quite a few bits from bitzbox so far, and the service is brilliant, parts are dispatched almost the next day and delivery is very quick
- leon
- notts, GB
- 1 Review
Very good
i recently purchased jump packs from them they were very well priced and arrived very quickly and had already been tided up also very good packaging.
- Pete
- Brighton, GB
- 1 Review
Good.... but not awesome....
I have used Bitzbox on a number of occasions, but you need to be lucky to get exactly what you're after, as stock levels are hit and miss.
On this particular occasion my order was missing parts and so I emailed the company. As I'd not received any acknowledgement whatsoever within 24hrs (not even an automated response to manage expectations), I raised a dispute on Paypal, believing that the corporate domain attached to my email may have caused it to filter into their junk folder. I received quite an abrupt emailed response almost immediately and I explained the reason for my action as I have had part-orders with no response or resolution before.
I also raised concerns around an apparent fault with the shopping cart on the site, but the response was largely unsympathetic, even though it is ultimately costing them custom. In this instance, my spend reduced by more than half, after having to start the order from scratch when the shopping cart emptied itself.
Having worked in a highly customer-experience-orientated business for nearly a decade, perhaps my expectations of others are too high, but I resent being made to feel as though I am in the wrong when raising a complaint, even though the company is at fault.
I have now received the missing pieces from this order.
Being able to order specific components is extremely useful, but there are alternative sellers offering this function and I will seriously consider them next time around.
Reply from Bitzbox
It's also quite ridiculous to open up a paypal dispute after one day. Am I not allowed to take a single day off work in case an impatient customer such as yourself emails with a question that I must answer otherwise they will open up a paypal dispute?
Maybe your expectations are too high. I never made you feel like you were in the wrong either and I also sent you the parts that were missing from your order swiftly.
I would prefer it if you use another website in future. We have many satisfied customers who use our service and I would much rather that the most sought after bits went to them.
- Leon
- London, GB
- 1 Review
Good up until last week
If I had been asked to rate this company last week it would have been 4 or 5 stars but my latest order arrived with 2 items missing. I e-mailed them to ask what had happened and, well, that was 5 days ago now. Nothing received back as yet, which is very disappointing.
EDIT - E-mail re-sent 29/2/12 as per comment from Bitzbox. Reply received very quickly and replacement items being sent so have upped my rating to 5 stars to reflect this excellent service.
Reply from Bitzbox
- Kee Chuang Sing
- Kota Kemuning, MY
- 1 Review
Prompt delivery, prompt email notification
Been looking for some eldar bits, and registered for their email service. Got an email immediately when they had some of the bits i was looking for. Purchasing was a breeze with paypal, and delivery was quick (1 week) considering i'm in Malaysia. Will definitely order from them again
-
- Christopher Mills
- Palmerston North, NZ
- 3 Reviews
Amazing service!
I always get my orders quick and I find that being able to buy the individual pieces I need extremely handy. Also their overall prices work out to be much cheaper than buying them in my own country. Great service whenever I need to ask a question and any problems are quickly resolved. Bitzbox have a loyal customer in me! Great work! :D
- Gary
- Cork, IE
- 1 Review
Excellent service
Perfect service. The automated notifications, ordering process and delivery went without a hitch.
I would firmly recommed this site.
- woundead
- Stockholm, SE
- 1 Review
Great Service, Fast Shipping, Excellent Customer Support
The shipping to Sweden took less then 2 days.
A single of the many item were missing, so I contacted customer support.
The issue was resolved in a single email and I got the missing item the day afterward.
I highly recommend this services for anyone who is in need for single bits.
-
- Marinko Brkić-Tot
- ShangriLa, GB
- 1 Review
- Nick
- 1 Review
-
- Ben Abraham
- 1 Review
Fast delivery, great part.
I ordered a Khorne Berserker gun arm after my cat ate the original. The part arrived a few days later in good condition and went straight onto my miniature with no problems.
Would buy again!
- Dean
- 2 Reviews
Great product and service!
Essential for all my bits needs and ambitious conversion projects. Always quick service and delivery. Will continue to use on a regular basis :)
- Dj
- Colchester, GB
- 1 Review
- Paul S
- Bradford, GB
- 1 Review
Great Service!
I recently ordered some spares for a beastman figure I'm working on, I found the service to be quick and accurate. I received exactly what I ordered in double quick time!
Cheers
-
- Joni Järvinen
- Nummela, GB
- 1 Review
Quality service
Bought some bits online for the first time for my Devastator Squad. BitzBox came highly recomended. Was really happy when the bits arrived packed safely and in time :)
- Meng
- Edinburgh, GB
- 3 Reviews
High-quality service.
I have bought bitz from this webstore time and time again, never had a problem and always in good order, packaging and delivery for a reasonable price.
Recently I had ordered some bitz from the site, which after 15 days had not turned up. I got in touch with bitzbox to inquire upon this, and I must say their communication and service skills are excellent. However 28+ days elapsed and the items had still not been received, but as per their policy I was issued a full refund which is much appreciated.
Despite this one-off!, bitzbox are a company and webstore that I trust, recommend, and will use time and time again.
-
- Steven Rosas Woodward
- Walsall, GB
- 2 Reviews
Brillant.
My first time buying items, wish they had more Skaven in stock though, hope get more real soon.
-
- Jonathan Marks
- Rawtenstall, GB
- 1 Review
Fantastic Hobby Support
Fast delivery times, reasonable prices, quick re-stock especially if you add something to your watch list and good communicators.
-
- Adrian Arnold
- 1 Review
Excellent, fast service
Brilliant fast turnaround, excellent communication and generally a great store, and folk to deal with, HIGHLY reccomend if you need any bitz
- Kim
- Southampton, GB
- 1 Review
Excellent service
goods arrived when stated.Had a piece missing but this was rectified as soon as I notified the company.All in all an excellent service.More than happy to recommend to others.
- Kale
- 1 Review
Excellent bits seller.
Very quick delivery and good stock updates. If bits are not in stock, you can request e-mail notification as soon as they become available. Have been using this company for a while and was not dissapointed a single time.
-
- Kodanshi
- Huddersfield, GB
- 1 Review
Brilliant service!
It is hard to find good Bitz without having to cull them yourself. This company provide a wide range of stock (don't let the 'not in stock' fool you - request an email when it comes back in stock and it seems to happen very quickly), in excellent condition and very quick delivery. I highly recommend them for you Warhammer / 40K needs!
-
- Colin Jubb
- Normanton, GB
- 3 Reviews
flawless service
fast processing and shipping plus a reasonable price
what more could you ask for
11 / 10
- Angelus Mortis
- 1 Review
Strongly recommended :-)
Extrem fast Order procession and very quick delivery (Within 5 Days from England to Germany). Not to mention the low prices :-)
I`ll be back ;-)
- Gabriel
- 2 Reviews
Perfect Company
Really good company, perfect place to buy bitz from Games Workshop's games.
Plenty of stock, fast delivery, cheap.
There is some space for upgrading but it's hard to make it become better than it already is.
- Alex
- Salt Lake, US
- 1 Review
Perfect except...
Sometimes communication with bitzbox can be slow and often times questions aren't answered fully. Unless you are special ordering items and using their premium service, this shouldn't be an issue what so ever. Even with the communication complaint, I still plan on continuing my premium service so its only a minor complaint
- proxeeus
- 2 Reviews
Great service!
Great service & good communication, speedy delivery, package arrived in excellent condition.
Will buy again! cheers.
-
- Kaj'n
- 1 Review
Outstanding
Bitzbox has provided excellent service.
They are always willing to answer any questions you have over your orders. They are also fairly prompt with customers orders and inquiries.
I'd mark it a 9/10 only because it can a couple weeks for bitz to come into stock. I do like the email notification function built into the site. I imagine it helps them from having large numbers of back orders for to popular bitz.
-
- Juan Manuel Vallejo Montañes
- Camas, ES
- 2 Reviews
- Rob
- Raveningham, GB
- 1 Review
It's the dog's Bitz!
I couldn't put 9/10, but that's what I think Bitz Box is worth. Very honestly run business, nice chap who looks after it, prompt service and a good range of stuff. What more could a humble servant of the Emperor ask for? :-)
