Blackcircles.com reviews

Blackcircles.com reviews

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Unable to fulfil order

Good website, nice easy ordering service but got a phonecall the day before tyre fitment to say they would be unable to get the tyres that I had already paid for. Still haven't had a refund.
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Review by confirmed purchaser

Great Service

Paid to include fitment and got tyres fitted at Independent Fitter who quoted £50 cheaper for the pair - so I will go direct to him next time. Blackcirtcles internet experience was great though.
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No black marks for Blackcircles!

I turned up at Motorstore aprox 15 mins. early, no problem, paperwork was completed and tyres had been fitted when I returned in 40 minutes.
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Review by confirmed purchaser

Had to wait but still great service and excellent price

I had to wait 40 mins or so as there was a queue of cars being worked on and previous person had turned up late. But I had time so there was no problem. Mechanic swopped winter tyres with summer tyres free of charge as two tyres were being replaced any way.
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Review by confirmed purchaser

Just like the old days.

I looked about on the internet for a day or two but all of the prices were identical when you got to the checkout.
The Blackcircles.com price was actually less at the checkout as they gave me nearly £7 off for using one of their preferred fitters!
I got 4 x Bridgestone Potenza 050 for £528 which has brought my Honda Civic Type R back to life, a quick chat online also helped with making the right choice before buying. These tyres were identical to the ones fitted when I bought the car new. They stick like glue.
Fitting was at the time specified, the service was exceptional, I waited in a lovely warm room with a cup of tea (in a proper cup) and they even washed my car!
This was just like the service you used to get in the old days.
I would recommend this route for tyres with no hesitation and will certainly be using them again. Thankyou.
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Review by confirmed purchaser

VERY HAPPY WITH THE OVERALL SERVICE

I found the site very user friendly and with a lots of information about all the aspects of buying tyres, and the prices are more than competative.
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Review by confirmed purchaser

Great price for good product and easy booking, let down by slow fitting

Blackcircles provided a good choice of tyres at keen prices. choosing, paying and booking fitting time was easy and accurate. I booked the car in for 2 tyres in a hour slot at a premier partner garage. I arrived at the start of the time slot, slightly surprised that it then took the full hour to fit the tyres. This is the second time I have used this garage, both occasions have been very slow.
The garage used was DG Dale, Crockey Hill
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Review by confirmed purchaser

Great trouble free service

go to blackcircles for local good prices and super service
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Awful Experience

I just wanted to let you know about the bad experience that I have recently had with a garage Blackcircles uses below

HiQ Henley
Motor Sport House, Fairview Estate, Reading Road
Henley on Thames

I dropped my car off at about 8:50am and gave them my details and asked for the N/S/F tyre to be changed

The lady behind the desk said ok, no problem we will call you when it has been completed.

I received no call, so went down there at 2pm to see what had happened?

On my arrival I noticed they had changed the wrong tyre

After her chatting to the mechanic and coming back, she said "was that not the one you wanted replacing?" I said "no. It is the front one, like I told you this morning."

Plus she didn’t have my telephone number to call me and didn’t think about asking for it even though I said the tyre was ordered through Blackcircle (apparently you they do not give out customers numbers?)

Then after chatting to the mechanic I said can you just put the old one (toyo proxes) back onto the front wheel as I know that it is ok and I will switch the wheels over later (front to back)

So after 10 mins wait I go out and he has swapped over the wheels (front to back) but has put another tyre (not my original toyo proxes) on the wheel, even though I stated the old one was a Toyo Proxes. (Which is the same as all the other tyres on the car apart from the new Hankook.)

I now have a Good Year with a little more tread on instead of my old tyre which is nice, I just hope that this doesn’t have a slow puncture and that this was the reason it was changed.

And to top this all off I get back to work and one of the wheel nuts/bolts is missing the plastic cap/cover. I have since been back to the garage to ask for the missing cap/cover and they can't find it.

So all in all I will not be using this company ever again, and this reflects badly on Blackcircles as a company for using them.
Blackcircles.com

Reply from Blackcircles.com

Dear Mr Chandler

Thank you for taking your time to review your order –we are sorry to hear that our service has not fully met your expectations.

Our records indicate that our customer service manager responded to your original e-mail regarding your complaint on March 1st and we can only apologise again for your experience.

We hope that this will not deter you from trying us in the future.

Kindest regards

Blackcircles.com
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Review by confirmed purchaser

Excellent

Excellent service, prompt, efficient and good service from the garage. Would definitely recommend the service to anyone thinking of buying new tyres
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Review by confirmed purchaser

customer service that should be the "Norm"

Using blackcircle was easy, reliable and also value for money. The garage I could choose from was ok - the one I used was polite and the whole customer service received was great .... I would definitely recommend to my family and friends. From searching for the correct tyres, to placing the order and the great communication updating me of my order and the fitting was a good experience .... the only downside is that I had to pay for them :-(
Thanks
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Review by confirmed purchaser

Easiest and cheapest way I have ever bought tyres

The website was easy to follow and the whole experience was hassle free in and out of the supplier within 30 min. they took me straight away no waiting . excellent 5 star
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Review by confirmed purchaser

easy ordering - great price

Easy ordering - good service when rearranging appointment for fitting. Good local fitter recommended. (Got the tyres I had wanted previously but had been unable to source locally, and at a great price) . Turned up, tyres fitted no hassle, drove away. Simples
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Review by confirmed purchaser

Good Prices and would use them again

Painless process to purchase the tyre. The garage I uses for servicing was on the list of people to fit them which gave me the confidence to use them.
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Review by confirmed purchaser

Easy Hassle Free Service

Blackcircles.com makes their competitors look like expensive dinosaurs. Try them and see for yourself.
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Review by confirmed purchaser

I am very happy how quick and easy it was to get the new tyres

i was looking on the web for tyres for my maserati as these are not available locally. it was easy and very quick.i arranged a bank transfer and arranged with tnt to pick them from head office.i think this was all done in 10 days . thanks again i will definitly recomend you.
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Blackcircles for "all round" service

I have used Blackcircles for my last five cars
Audi coupe quattro
VW golf
VW Polo
Audi S3
VW Caddy
for winter tyres too and find their prices very competitive and service is second to none
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Review by confirmed purchaser

Really friendly and efficient service

Friendly voice on the phone and the fitter was quick and diligent. Excellent!
(hankook tyres are great as well!)
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Review by confirmed purchaser

fast, polite service

Friendly, quick service.
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Great Price and Service - For the 3rd Time.

This is the third time I’ve ordered my tyres from Black Circles and once again I was delighted. I simply logged onto the website choose the same tires as last time and booked my fitting garage. To my surprise I found that my local garage has recently started fitting tires for Black Circles and they are less than a mile away from my house.
The tires were at the garage as arranged (I live in the north of Scotland) and I was on way within 20 minutes.
I’m extremely happy with this transaction.
My last 2 dealings with the company had minor hitches but these were quickly resolved.
I would highly recommend Black Circles to anyone.

Blackcircles.com Details

About this company

FITTERS NATIONWIDE
Order new tyres online at Blackcircles.com and have them fitted at a local Blackcircles.com garage, over 1,300 UK wide.

GREAT PRICES
Big savings available on Michelin, Bridgestone, Pirelli, Goodyear and many more brands for every budget. The fitted price on our website is the price that you pay! No hidden charges or extras to pay at the garage.

EASY SEARCH PROCESS
Don't know your tyre size? Use our easy to use VRM search tool by entering your car registration number to find the tyre size suitable for your car, then use our advanced filters in the results page to narrow down the right tyres for you!

Visit Blackcircles.com

Contact information

Call us on: 0845 620 2000
We live here: Rowan Court
EH45 9BU Peebles
United Kingdom

Category

Blackcircles.com is ranked 5 out of 28 in the category

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