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I had a Promo Code that was given in good faith but would not honour, told there was no discount, then lowered price within hours of placing order!!!! They state they will match a lower price but not their own! Very Poor customer service, they seem to work under the policy of "No We Can't" & not "Yes we Can"!
You have lost out on future business for the sake of being helpful & honouring a Small discount - Not Good for PR!
    TrustScore 9.5 / 10
    9,847 Reviews

    Reply from

    Mr Symons

    Thank you for taking the time to review your recent order.

    As our customer service manager explained in his e-mail to you– our prices do fluctuate on a daily basis as our supply sources change to ensure that we are able to offer both the widest range and keenest prices to our customers. Whilst we strive to remain as competitive as we possibly can, we are unable to retrospectively offer to a match a lower price after an order has been placed when the stock has been sourced at the higher wholesale cost.

    The promotion code that you refer to had expired and was no longer active and as such, we were unable to redeem this and can only apologise if you felt that this was in any way inappropriate.

    Kindest regards
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