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3 Reviews

Review by confirmed purchaser
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Wrong item delieverd with longer than expected delivery time

Unfortunately, they have had to lose 2 marks.
1. I didn't get the exact item I ordered. I ordered a Brigestone Potenza RE050 A1 (BMW) tyre. I got a Brigestone Potenza RE050 A (BMW). Now, I am unsure what the exact difference is between the 2 tyres but I wanted to keep all the tyres exactly the same as the original that were on the car and at the end of the day it is a different tyre.
2. The delivery time was longer than expected. The tyre took an extra 3 days to be delivered. I appreciate that their courier is to blame for this and in some respects this may outside their control.
In fairness, the company were extremely good at chasing up their couriers and keeping me informed that it was delayed and did keep me informed when the tyre was actually delivered to the garage so I cannot fault their customer service.
    TrustScore 9.5 / 10
    9,837 Reviews

    Reply from

    Mr Dillon

    Thank you for taking the time to review your recent order – please accept our apologies for the fact that our service has not fully met your expectations on this occasion.

    Whilst we are happy to hear that you have been satisfied with our team’s service level, we are sorry for both the delivery delay and for the wrong tyre having been despatched.

    Our customer service team will be in touch directly regarding this.

    Kindest regards
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