great price, great customer service team, let down by poor courier partner in North East England
Web site was very simple and easy to use, one of the best i had tried. Price was great and email confirmation and communication good. Promised next day delivery, but it took 4 days to arrive. Eventually got the tyres thanks to excellent customer service support from Blackcircles. Their local courier in the North East was exceptionally poor and very unhelpful.
I would definitely consider using Blackcircles going forward thanks to the excellent support from their customer service team who stuck with the issue to resolution and never attempted to hide away. Just get rid of that rubbish courier!!!
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Thank you for taking the time to review your recent order.
Although we are delighted to hear that the service offered by our team has fully met your expectations –we would like to offer our sincere apologies for the level of service that you have experienced with our courier.
We are continually working to improve all areas of our service and your feedback is of great assistance to us in this endeavour.