Ordered two tyres on black circles and arranged delivery and fitting. Got a call the next morning saying tyres were not in stock. Reordered different tyres and got a call the next morning saying that these were not in stock either. Ordered a third set of tyres which were in stock and were provided for the same cost as second set ordered (I asked for and was given a small discount) but without Clubcard points.
Tyres did not get to garage at time arranged although I was called to let me know. I had to call garage to find out if tyres had arrived even though I was told I would be called. I did call blackcircles first on the direct number I was given and got an answer phone message. I received a reply to themessage I left as I was driving to the garage after calling them myself.
This all sounds bad but everyone I dealt with was very professional and helpful so I would use again.
Tyre fitting was done incorrectly on one of the two tyres which then went flat on the motorway(position of balancing weight preventing a proper seal as far as I could tell). Garage(GSF Battersea) refitted the tyre correctly but I will now have a constant worry that the tyre side wall has been damaged by driving on it flat so I will have to watch it carefully over the next year or so which reduces my confidence. I would have preferred a replacement tyre but was told the garage would inspect for damage which I am not very happy with. Garage itself was very professional, clean and helpful and seemed good so I assume this is just one of those things which can happen although never seen it before.
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Thank you for taking the time to review your recent order – please accept our apologies that our service has not fully met your expectations on this occasion.
We appreciate that you have been inconvenienced as a result of the stock issues that we experienced and although our catalogue is updated daily to ensure that it remains as accurate as possible; this is an area that we are still keen to improve further.
Our customer service team will contact you directly regarding the tyre that suffered the pressure loss –please accept our apologies for any inconvenience.