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tyres didn't arrive lied about delivery status

Ordered tyres to be delivered to my parent as I was visiting but was getting late in the day (1715) and they still hadn't arrived. I phoned up their customer services and was assured they were out for delivery and to wait til 6pm. They didn't arrive. Phone again the next morning and was told that an attempted delivery was made 1615 and a card was posted. Having checked the mail box just after the first phone call just incase, there was no card and the fact that someone was in all day no delivery was attempted. I am probably on the small minority but very frustrating none the less.
    TrustScore 9.5 / 10
    9,845 Reviews

    Reply from

    Mr Casserley

    Thank you for taking the time to review your order – please accept our apologies for the issues with the delivery your tyres.

    The information offered by our team regarding the status of your order was provided by our courier’s online tracking and we are sorry if this has proved to be in any way inaccurate. From your comments; it is clear that the information supplied has been called into question and we are undertaking further investigations in an effort to prevent this happening again.

    We hope that this will not deter you from trying us in the future.

    Kindest regards
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