Ordering form blackcircles was easy and great. I chose to have it delivered and installed in Davnetry where I work. OMG- what a horrible experience. I dropped the car there in the morning to collect at lunchtime. When I collecte it some of my wheel key set in the car where missing , but the garage told me they were not there in the first place ( I know they were as I checked that morning). They also took 15 minutes to move their van so I can leave and return back towork. The tyres I bought were high performance and when ont eh car they looked dirty. A terrible experience and for this reason I would not use blackcircles again as I do not trust their garages. I am so upset about this and would not advise anyone to use them.
Easy to use website. Identifies tyres from registration plate of your vehicle if not sure. Was able to compare tyres easily with a wide choice & arrange for fitting at my local garage. All paid online in advance. Nothing to pay when collected car. Given name if individual at company and phone number of person who I could call if any problems. There were no tany but good peace of mind. Had been recommended to my by a friend. Will always use from now on.
Ordered tyre to be fitted 3days later and was informed that they would have to postpone for 24hrs. Cancelled order as needed the car the evening of original fitting. Went to local garage and got one the same day at a lower price.
Found the guides helpful, choosing the tyres i wanted was easy.
as a first time user i was a bit apprehensive about paying such a large sum of money but the payment process was well presented and even gave the option to use paypal and also gave option of receiving tesco clubcard points.
the garage was easy to find and was close to me. timely and good service from the garage and even checked my brakes for free and gave good advice as i'd voiced a concern..
wasn't hassled for the 'extras' that a certain well known competitor always does.
I Would recommend Blackcircles
The initial fitter I was sent to (Total Tyres, Reading) was confrontational, unhelpful and unprofessional. Told me I could wait if I liked but he was going home at 1.00 pm so I might end up waiting over an hour for nothing. I complained to Black Circles and to his own boss. Black Circles responded quickly and his boss has not so far even acknowledged, and certainly not answered, my letter.
Black Circles immediately arranged for the work to be carried out at short notice at HiQ in Henley-on-Thames who, notwithstanding it was past their own closing time by the time I got there, were great. Excellent customer service, warm, comfortable waiting area with TV and hot drinks. They were attentive, did not even attempt to charge me for tracking though a lesser firm might have tried to pull the wool over my eyes about that, and the work was done quite quickly.
Black Circles awarded me £10 worth of additional Tesco Clubcard points for my experience and made sure I had my tyres fitted the same day.
As long as they ensure that their customers are allocated to fitters like HiQ in future and make sure that the others are dealt with appropriately, I would be optimistic that dealing with them in the future should be a positive experience.
If you are looking for a great price on tyres and fantastic customer service you have found the right company to deal with!
Absolutely no problems and would very highly recommend Blackcircles to family and friends!!!!
Ordered 4 winter tyres at great prices and was really impressed with the customer service. Prompt emails throughout the process as expected but when only two instead of four tyres arrived customer services were onto it straight away to ensure that any delay was kept to a minimum. Things can go awry for anyone but in my book it is how it is dealt with that matters. Blackcircles are an excellent company to deal with. I shall return with my order in Spring!
Happy with cost, quality of product and despite being a day late the service from the fitters. Problem is the tyre fitter is located in such a small lane it is almost impossible to get parked. And you do need to park as the Worksop is big enough for 2 cars and that's it. You should make customers aware of the parking limitations as it must cause others frustration when they arrive only to have to move on (up the one way lane) then come back round to see if somehow a space had become available.
That aside pleased with the experience
I don't give 5 stars lightly but I can say (quite genuinely and never having been there before) that the service at Troy Autopoint in Halton was impeccable. 3 tyres fitted in less than 1 hr, perfectly acceptable waiting area, Total bill £270 less than the dealer quote.
From start to finish i was treated with respect. Given good advice and the whole order was made easy for me
Unfortunately due to a machine malfunction at Headlands Garage Kettering (tyres purchased through Blackcircles for fitting at Headlands) I am now awaiting-though not yet happened -replacement of 2 alloy wheels. I accept machinery can go wrong but it puts you off returning to a garage where you have experienced problems.
To be fair staff were apologetic and honest. But when I later found my locking wheel nut missing-for which I had to return to the garage-it showed a lack of attention to detail.
Not an experience I would recommend to friend or foe.
impressed by the website
impressed by the specialist knowledge exhibited with regard to the transmission
on my land rover
impressed by the service at the fitting centre
will buy another without hesitation
Would like to take the opportunity to highly recommend Blackcircles.com. The web site is great as it shows all the tire products available, including performance, grip and road noise. It also lists all the local garages so was able to pick something convenient on my door step. Most importantly, the price was better than anywhere else, the extra detail is just icing on the cake.
I'm always nervous about changing things, especially when it comes to my car. Will I get ripped off, will the garage do a good job.
My father recommended Black Circles and having compared pricing to other options I decided to give them a go using a mobile fitter.
The tyres were cheaper than all the options Kwik-Fit, local garage and dealer (of course) and the mobile option was essential in my case, given that 2 run-flats had collapsed and I couldn't move the car.
The driver arrived 15 minutes early, was a great guy and walked me through the process.. which in my case meant I needed 2 new wheels. (eeek!)
The wheels would take 24 hours to arrive so the driver left me the tyres and suggested I book another fitting after the wheels arrived. I did and the second fitting driver was punctual and had the tyres fitted in an hour. Yes I paid the mobile company for the fitting seperate to the Black Circles arrangement, but for peace of mind and the fact the original installer warned me of my cracked wheels rather than take the money and fit to my cracked wheels highlights to me that service is more important than profit.
On top of this, Black Circles, refunded me the original fitting fee, un-prompted.
I will not use any other company for as long as Black Circles provide such a solid service.
£1900 down, but overly satisfied!!!
Black Circles was recommended to me by an ex colleague taxi driver. I accidentally ordered the wrong tyres, then had a problem with my deposit money being not there (as I was overdue a payment from a company). I phoned the company and my issues were rectified in a very prompt and efficient way. The staff were very helpful, as were the staff at the designated garage. The overall service received from both Black Circles and the garage was spot on and I will definitely be using the company again. The fact I could also opt to pay monthly was a huge bonus as tyres don't come cheap but this way I could budget for them more easily, being on a low income. will certainly recommend!
Very good price and tyres were fitted on the day. Was a bit annoyed about the length of time I had to leave my car at the garage. Would be a better if a time slot could be allocated to each car.
car was dropped of at 9.45 and collected at 12.00. No waiting area that is Kid friendly so had to walk up to ASDA.
credit where credits due Bearsden Tyres fitted the tyres and tracked the wheels, while having other cars in the garage too.
The icing on the cake would be a time slot.
Black Circles is a company that ticked all the boxes I needed. The tyres were bought for my sons car and it was so easy to get everything done online especially booking the fitting time and date online, everything was done locally at a time and date which suited. Everything was so easy, no glitches, very quick service. I could not be happier with this service and I most certainly will be using it again. I will recommend this service to all my friends and my family. What a brilliant service, couldn't ask for anything better than this company. I look forward to the next time I do business with Black Circles again. A great big thank you from me.
Fantastic professional service. Can't fault anything. I wish all on line service providers were as simple as blackcircles.
After being recommended by a friend I checked out the website and found it easy to use as I had made sure I knew my tyre sizes and rating. I ended up phoning them as I wanted to clarify the details and they were great, easy to speak to and knew what they were talking about, which gave me confidence from the start.
The great service continued when I took my car into their Partner fitting centre (Crane Bank Garage - Chester), where they were expecting me and had them fitted with no problems at all, great bunch of people.
I'll be going back to them in the new year for tyres for my wife's car too.
Any company that takes your money then tells you the product isn't available and charges you more to supply an alternative inferior product can't be trusted very poor unprofessional company
i had an idea what i was looking for and was given the choice of tyres.
so simple ordering over the phone the lady was precise and confirmed exactly what i was ordering confirming the price and delivery time. I know i can order on line but I'm old fashioned and prefer to talk to someone. I have recommended your service to friends and will definitely use you again
thank you .
Ordered my tyres online, unsure at first. Now very happy i did. You know exactly what you're paying and no pressure selling! Booked a time to suit me and all went to plan.
Got my tyres fitted in Inverness at Rimtech. Guys there got on to my van as soon as i arrived. Asked if they could check and adjust the tracking as well, no problem. Very happy whith this garage and the guys that run it.
Overall a stressless and simple way of buying and fitting tyres. You gotta try it!!
The website made it very easy to find my correct tyre size, and gave me a large range of tyres to choose from. There were many local garages to choose from and I got an appointment the very next day. The participating garage were fast, friendly and efficient. A faultless experience, a great rarity these days.
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