I cannot praise this company high enough. I recently made a purchase which was not exactly what I needed but they went above and beyond my expectations to find me an alternative. Ben seemed to make it his mission to be successful to find the product required. I would recommend this company to anyone. Thank you so much.
I have searched endlessly for a good sized retro style post box with large opening for letters etc and finally I have found one thanks to Black Country Metal Works! Their products appear to be unique, practical, beautiful in design and of the highest quality and their customer service is second to none.
I bought a black Marlebone Mantle Clock online on the 19th November. It arrived on the morning of the 20th. The courier emailed me a one hour window for delivery time so I did not have to stay in all day. The clock was very well packed and looked hardwearing and stylish. I immediately put it on the mantle piece where it looks fantastic and is keeping excellent time. This company and their items are superb and I would recommend them to anyone. I will definitely be buying again. Wonderful.
I can not recommend visiting enough. I visited with my wife and in-laws and we all thoroughly enjoyed ourselves. The pieces on display both inside and out we impressive to say the least. And to go along with this the staff were friendly, accommodating and added to the experience. Looking forward to visiting again
As a small business local to Black Country Metals we have been over whelmed with their support in helping us to get publicity. They produced and erected a sculpture on the outside of our shop at no cost for us as part of the work they are doing within the community. For a large successful company to aid smaller business is rare especially in the current climate. I can't sing their praises enough and there success proves that if you do good things good things will happen to you.
I brought a weather vane from this company in June of this year (2013) for a birthday present. the receiver of this present had only now had the time to put it up but unfortunately when putting it up one part of the weather vane fell off. so I rang the company and spoke to a young girl who transferred me to another member of staff that rang me back! his name was Ben Knowles who is part of the operations department within the business and is a huge credit to the business as he knows how to deal with the customers and keep them satisfied, due to the time of purchase on my product it was over the warranty but speaking to ben he made sure that to make the customer happy he arranged to send out another part, free of charge, free postage to be with me on Tuesday/ Wednesday of next week (8/9th) which they didn't have to do . as he said with the products strength this shouldn't of happen and was very apologetic and sorted out my problem. Ben is a huge credit to this business and really knows his stuff when it comes to making sure the customers wants and needs are met to satisfaction. I would recommend this business and the customer service I received to anyone!! Many thanks to all your help
I recently purchased a cast iron door mat from Black Country Metal Works, there was a small issue with the order however the staff were friendly and helpful getting it resolved quickly. Extremely happy with the product and would happily use them again.
I recently purchased a windspinner from Black Country Metal Works and unfortunately it had a fault and I think it may have distorted in transit, but never mind, these things happen and even as a stationary item it was still a work of art and extremely well made. I contacted the company to inform them of the fault and I received a very prompt concerned reply requesting that I carry out some checks and to let them know the results. Once agreed the unit was faulty, it was arranged that a replacement would be sent and the faulty unit collected. This was all sorted within a couple of days and we now have a beautiful windspinner that is just mesmerising. In the real world sometimes things go wrong, but it’s how we cope with it that is important and Black Country Metal Works get full marks from me.
I visited Black Country Metal Works last week to collect some shepherds crooks and lanterns that I had ordered over the telephone from their website.
I was amazed at what I saw when I arrived, not only was there a fabulous indoor showroom as promised but as we drove up the drive there were all sorts of magnificent ironwork sculptures on display.
All the staff were really friendly and helpful, they obviously enjoyed working in such a beautiful location!
I'll definitely be back again very soon, and i'll be bringing friends and family for a day out!
Ordered a Goldhay post box and recieved it quicker than expected. The quality of the item is exceptional and looks lovely at the end of my drive. The customer service was also outstanding. Would use this company again without hesitation and recommend them to all.
We had wanted to visit the Black Country metal works showroom for some time, but didn't have the opportunity until today. I can honestly say I wish I had gone sooner.
The weather was beautiful and we enjoyed a nice walk around the grounds looking at all they had on display. The huge life size Elephant really is amazing.
All the staff were very friendly and welcoming and did everything they could to help us out. The MD even took the time to greet us and make sure we were being properly looked after, and offered us a drink - a very nice touch!
Once we'd had a good look around we settled on beautiful gazebo that we had seen on display around the grounds of the business, and we are having it delivered next week!
I don't often leave online reviews but we had such a warm welcome and were looked after so well I had to tell others about our visit. I will be wholeheartedly recommending friends and family take the time to make a visit and be back myself again as soon as time allows.
A big thank you to all the staff at Black Country Metal Works
Just before going away for two weeks, my wife placed an order of a 3-figure sum for an item from this firm's website. It was to be a special gift for someone.
The acknowledgement email said delivery should be within 7 to 10 working days, and it also said they would send an email if an item was not in stock.
The 10 working days passed during my wife's holiday, but there was neither delivery or email from them, so on her return she emailed them early on Monday morning to ask about her order.
A reply was not received till 5:37 pm on Tuesday, this told her they didn't have the item in stock, as they had thought, and they didn't feel they could produce them any longer. It beggars belief that it took more than two weeks for my wife to be told this! Having thought she had ordered a present in ample time, she now has just a week and a half to find an alternative.
A key member of staff leaving was given as the reason for the lack of communication (what did she do, take the firm's books with her?), while production was apparently affected due to sickness and leaving (rats deserting the sinking ship, maybe?).
Then we checked our credit card account, to find that the company had taken the payment on the very day my wife placed the order, two and a half weeks ago, so she now had to phone them and demand it back.
Goodness knows how a firm like this has managed to survive the recession so far. They succeeded in reducing my wife to tears, but she certainly won't be shedding any for them if and when they go under, which they deserve in our opinion.
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