We dealt with Black Country Metal Works for replacement lights across our caravan park. The company are outstanding, the professionalism, care and advice we received has been unfounded. We dealt with Ben who spent time with us, going through all our options until we were happy with the finished products. I am not usually one to leave reviews, but in this instance the service we received was so good I wanted to share. If you are in any doubt at all, this is the company for you. They will help and guide you through everything. Nothing was too much trouble. We will be dealing with them again. Thank you so much BCMW
I was looking for a boot jack as a Christmas present and came across the ideal jack on a website found via Google. I placed the order and received a receipt from PayPal but I was surprised to see the payee as Black Country Metal Works as it was not through their site I placed the order. After not receiving either the item or even an acknowledgement email after a week, I chased up via the original website. Not hearing anything back I decided to call Black Country. I spoke with Joanne who was very helpful, looked for my order, couldn't find it, but she took ownership of my query and called me back as promised. We needed to wait until the next day to speak with a manager.I then got a call from Ben who explained that the site I ordered from was no longer associated with them at all and that they were having problems contacting the owner to get them to withdraw it. At least my money had been paid to Black Country so I would not be out of pocket! Black Country's response was for them to take my order and even better, honour the price I had thought I was paying for it! As the item was out of stock I asked if they could change the delivery address. Ben was very happy to accommodate my request, he even sent me a great picture to 'wrap up' for Christmas for recipients! This was a very positive outcome for me as I really had thought I had been a victim of fraud, but Black Country attitude & response made me feel like a valued customer - Well Done!
Having received such great service, I certainly would come back to Black Country and highly recommend them as they come across as a company who care about their customers, even those who have ended up trying to purchase an item via another company!
We recently purchased a wrought iron patio set. The service we received was first class, the product arriving swiftly with no problems. It now takes pride of place in our garden and we look forward to many happy years of use. So pleased were we with the company, that we visited their showroom and gardens to purchase Christmas presents. We would certainly recommend this company to family and friends.
I cannot praise this company high enough. I recently made a purchase which was not exactly what I needed but they went above and beyond my expectations to find me an alternative. Ben seemed to make it his mission to be successful to find the product required. I would recommend this company to anyone. Thank you so much.
I have searched endlessly for a good sized retro style post box with large opening for letters etc and finally I have found one thanks to Black Country Metal Works! Their products appear to be unique, practical, beautiful in design and of the highest quality and their customer service is second to none.
I bought a black Marlebone Mantle Clock online on the 19th November. It arrived on the morning of the 20th. The courier emailed me a one hour window for delivery time so I did not have to stay in all day. The clock was very well packed and looked hardwearing and stylish. I immediately put it on the mantle piece where it looks fantastic and is keeping excellent time. This company and their items are superb and I would recommend them to anyone. I will definitely be buying again. Wonderful.
I can not recommend visiting enough. I visited with my wife and in-laws and we all thoroughly enjoyed ourselves. The pieces on display both inside and out we impressive to say the least. And to go along with this the staff were friendly, accommodating and added to the experience. Looking forward to visiting again
As a small business local to Black Country Metals we have been over whelmed with their support in helping us to get publicity. They produced and erected a sculpture on the outside of our shop at no cost for us as part of the work they are doing within the community. For a large successful company to aid smaller business is rare especially in the current climate. I can't sing their praises enough and there success proves that if you do good things good things will happen to you.
I brought a weather vane from this company in June of this year (2013) for a birthday present. the receiver of this present had only now had the time to put it up but unfortunately when putting it up one part of the weather vane fell off. so I rang the company and spoke to a young girl who transferred me to another member of staff that rang me back! his name was Ben Knowles who is part of the operations department within the business and is a huge credit to the business as he knows how to deal with the customers and keep them satisfied, due to the time of purchase on my product it was over the warranty but speaking to ben he made sure that to make the customer happy he arranged to send out another part, free of charge, free postage to be with me on Tuesday/ Wednesday of next week (8/9th) which they didn't have to do . as he said with the products strength this shouldn't of happen and was very apologetic and sorted out my problem. Ben is a huge credit to this business and really knows his stuff when it comes to making sure the customers wants and needs are met to satisfaction. I would recommend this business and the customer service I received to anyone!! Many thanks to all your help
I recently purchased a cast iron door mat from Black Country Metal Works, there was a small issue with the order however the staff were friendly and helpful getting it resolved quickly. Extremely happy with the product and would happily use them again.
I recently purchased a windspinner from Black Country Metal Works and unfortunately it had a fault and I think it may have distorted in transit, but never mind, these things happen and even as a stationary item it was still a work of art and extremely well made. I contacted the company to inform them of the fault and I received a very prompt concerned reply requesting that I carry out some checks and to let them know the results. Once agreed the unit was faulty, it was arranged that a replacement would be sent and the faulty unit collected. This was all sorted within a couple of days and we now have a beautiful windspinner that is just mesmerising. In the real world sometimes things go wrong, but it’s how we cope with it that is important and Black Country Metal Works get full marks from me.
Ordered a Goldhay post box and recieved it quicker than expected. The quality of the item is exceptional and looks lovely at the end of my drive. The customer service was also outstanding. Would use this company again without hesitation and recommend them to all. Mrs Edwards
We had wanted to visit the Black Country metal works showroom for some time, but didn't have the opportunity until today. I can honestly say I wish I had gone sooner.
The weather was beautiful and we enjoyed a nice walk around the grounds looking at all they had on display. The huge life size Elephant really is amazing.
All the staff were very friendly and welcoming and did everything they could to help us out. The MD even took the time to greet us and make sure we were being properly looked after, and offered us a drink - a very nice touch!
Once we'd had a good look around we settled on beautiful gazebo that we had seen on display around the grounds of the business, and we are having it delivered next week!
I don't often leave online reviews but we had such a warm welcome and were looked after so well I had to tell others about our visit. I will be wholeheartedly recommending friends and family take the time to make a visit and be back myself again as soon as time allows.
A big thank you to all the staff at Black Country Metal Works
Just before going away for two weeks, my wife placed an order of a 3-figure sum for an item from this firm's website. It was to be a special gift for someone. The acknowledgement email said delivery should be within 7 to 10 working days, and it also said they would send an email if an item was not in stock. The 10 working days passed during my wife's holiday, but there was neither delivery or email from them, so on her return she emailed them early on Monday morning to ask about her order. A reply was not received till 5:37 pm on Tuesday, this told her they didn't have the item in stock, as they had thought, and they didn't feel they could produce them any longer. It beggars belief that it took more than two weeks for my wife to be told this! Having thought she had ordered a present in ample time, she now has just a week and a half to find an alternative. A key member of staff leaving was given as the reason for the lack of communication (what did she do, take the firm's books with her?), while production was apparently affected due to sickness and leaving (rats deserting the sinking ship, maybe?). Then we checked our credit card account, to find that the company had taken the payment on the very day my wife placed the order, two and a half weeks ago, so she now had to phone them and demand it back. Goodness knows how a firm like this has managed to survive the recession so far. They succeeded in reducing my wife to tears, but she certainly won't be shedding any for them if and when they go under, which they deserve in our opinion.