Blacks reviewed by

Reading, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful - will never buy from again

I ordered a 6 person Vango tent (not cheap!) and some other items - when I enquired as to when the order would be delivered, they informed me that the tent was actually cancelled from the order and had been refunded. I had not been informed of the cancellation at all. I was then left with a footrprint and carpet from another company, and no tent to go with it! I had to spend over budget buying the tent elsewhere. I cannot believe that such a well known company is acting so badly in cancelling part of an order and not ensuring efficient communication processses in informing the consumer. And for goodwill they are only offering 10% off any future orders! As if I would want to spend any more money on them. YOu cannot get through to them easily on the phone, and their email communications are very poor - I even had to try and chase up the delivery as the 'link' provided was not a link at all, so I had no idea of who was delivering or when. Really disappointing when I had spent so much money with them.
    Blacks
    TrustScore 3 / 10
    29 Reviews

    Reply from Blacks

    Dear Karen,

    I am sorry to hear of your disappointment with the service you have received.

    We do strive to complete all orders fully and agree that when they are not we should ensure that the customer is kept informed. We constantly monitor the way in which we communicate with our customers so that we can improve upon any instances when this does not happen.

    I can see that we have spoken to you after this review was made and I hope that you are now satisfied with the outcome.

    Kind regards,

    John,
    Customer Services.
    Comment (?)