Blacks reviewed by

Surrey, GB

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

NEXT day delivery??? Customer service???

Ordered a jacket for next day delivery well within the timeframe (around 9am) - the initial email suggested I would receive an email once dispatched which I hadn't received by midday the next day so I called customer service...which rang through....waited a good few minutes...no voicemail, no 'you are in a queue and your call is important to us', nothing so I hung up and emailed (which I received a response to a couple of days later). Later that day after it should have been delivered I received an email informing me there had been a problem and it wouldnt be delivered next day. I received a call the next morning informing me they were there (I wasn't) so posted it through a day late. As it was too late by then as I had already gone away (I only used Blacks due to their next day delivery) I needed to return it (I did receive a response saying they would reimburse postage but emails are sooo slow to respond I had already returned it by then!) so I went to Kingston store and called the store as it had moved....I couldn't find the store with their directions so called again. My husband by this time was with me and when asked is it next to Millets they replied 'we are millets!' - so blacks is now in the Millets store (labelled up Millets) but nobody thought to tell us that (they answer the phone 'Blacks', and they knew it was blacks I was looking for as they directed me from where their old store was which I said I was at). Anyway their assistant mgr (I believe) was apologetic about the situation when I finally found it. I've noticed the shop sign has now changed to Blacks. Awful customer service, will not be purchasing from here again and have spread the word
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Belinda Chen found this review useful
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