BLT Direct reviewed by

3 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful / Non existant customer service

I ordered the products in January, only half the order arrived. Whenever I called you get the answer machine (that says it all!) so to speak to anyone use the sales line. Only one person ever rang me to tell me what was happening. I had to keep ringin to find out what was happening. I finally got what I ordered in March. I shall never use BLT again.
    BLT Direct
    TrustScore 8.9 / 10
    1,221 Reviews

    Reply from BLT Direct

    Mr Roberts,

    We are sorry to hear of your bad experience with our company. We have taken a look into your order and fully accept that we have not lived up to the customer service we aim to provide to all customers. Unfortunately the part of your order that was delayed was part of a new range of products in which we were let down by our suppliers. We have since resolved the issue with this stock line so no future orders are affected. Once again sorry for any inconvenience this may have caused.

    BLT Direct Customer Service Team.
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