If you return an item to exchange it for a different size (or colour) then the exchange item will also be delivered free of charge (first time you return it only) - this is really useful as buying items of clothing online can be a bit hit-and-miss for sizing.
The only reason I haven't given 5 stars is that the website doesn't indicate stock levels - usually when I order something I need it asap and don't want to have to wait for the supplier to get stock in.
Ian at Bluefin provided an excellent service for the purchase of a pair of sailing boots. Problems with computer stock lists and then change of delivery address dealt with very professionally. I would use Bluefin again.
I have bought a few things from Bluefinwatersports now and the articles always live up to expectations. Customer service is good - Only negative is I find their confirmations a bit unsatisfactory as no estimated date of delivery is given until the article has actually shipped. Would be really nice to know at the point of purchase the likely delivery date.
Page layout excellent, except fine text about payment and delivery. You have to scroll down to the bottom of the page to find it. why not left where all other info is.
Fast delivery, once items are in stock. Bad when you order you and don't know if item is in stock or not.
Ordered on 2.6 then heard nothing except confirmation, tried order tracing landed on page forbidden. Then asked via email 10.6 and recieved info delivery in the next two days. Delivery was one week later 18.6 and got the items 20.6. No tracking code. Could have had it if asked for it..
Customer not informed automatically of order status and available stock is not on pages. most competitors have available stock on their pages, size etc. So I know if I order on Sunday I'll recieve what ordered on Friday. Also recieve tracking code automatically.
My daughter selected the garments (pain free, good selection), I paid (reasonable prices) - we waited. Ian explained that they had to wait for one of their suppliers. The clothes arrived 10 days after we placed the order. Everything was exactly as we requested - fit, style and quality were perfect.