Recently took two flights with bmibaby. In general I had no problems - I got on the planes and they took me to where I had to go. For the journeys I took, bmibaby was the cheapest going.
The purchasing phase was a little convoluted and I noticed a few things I was not happy with - 1) like many budget airlines, you have to pay for anything - it's kind of like the bread in Italian restaurants - if you eat it, you gotta pay! In the case of bmibaby, the site asked you to pick a seat and then proceeded to bill you for it! It wasn't obviously that you could simply bypass picking a seat and not pay. 2) I found the online check-in/data provision stage OK *but* it wasn't clear the process needed to be completed twice, for both inward and outward bound flights. I also found the website to be quite slow (waits between each stage).
The flight itself was simple - very quick turn around - despite a late departure, we still arrived at the destination early! Very basic - kind of like easyJet but without all the corporate branding - just basic blue leather seats and simple branded aircraft. I like the fact that seats are assigned to passengers so there is no 'scramble' for the best seats like other budget airlines. Service was good although I don't think I would pay £4 for one of the 'hot' meals - looked suspiciously like a microwave meal!
Non-existent customer service! Whoever runs their Marketing department should be sacked. - An out-sourced number to a foreign country is the only one available. - I was offered a postal address or fax number to write to! This is 2012! - Apparently Melissa Sharp is the Manager of customer relations at BMI Baby - what a huge amount she has to answer for!
I usually prefer BMIBaby to the other budget airlines, but having had 3 flights cancelled or delayed in the last 12 months with the same excuse (technical faults) I sent a letter of complaint which was rejected outright. I am now cynical that they just cancel flights if they're not fully booked and bump everyone onto the next available flight.
I don't judge anyone based on their mistakes or problems, but I do judge companies based on how they deal with them. In my opinion BMIBaby have failed to meet even a very basic level of customer care.
They changed my flight time twice by half an hour so we had to change our transfers which was non-refundable. However the prices are so cheap you can expect something bad to happen. You pay for what you get!
delays after delays, ticket prices that aren't that good a deal but more importantly don't look after your luggage. An expensive photo brought as a gift to my brother...chucked in the bin by bmibaby cleaners. You'd think you get an excuse and compensation oh no...just a letter telling me try and talk to some external company for my claim. Outrageous. Avoid this company at all costs!
first time i flew and i was by my self i was flying from teeside on an london business trip... i got to teesside airport and it was delayed 3 hours then on the way home it was delayed for a couple of hours.
they give me an £3 meal voucher to say sorry but meals cost more like £10 so really it was just so u spend the extra £7.00 so not happy at all really.
Always my first port of call when flying abroad, to such an extent that my destinations tend to be led by where BMIBaby fly to.
Like all the others it's frustrating reading a quoted £50 or so for a one way to see it escalate to double merely for choosing to sit with a fellow passenger and taking a suitcase etc. Hopefully, one day, one flight company will bite the bullet and state the full price from the outset.
Having said that BMI's in-flight service has consistently been good and as enjoyable as a flight anywhere can be.
I take issue with so-called 'budget' airlines because by the time you've added all the compulsory extras on, they're usually no cheaper than the full-service alternative. However, BMI Baby were the only airline to operate on the route so I begrudgingly booked with them.
Firstly the extras - £12 (£3 per person per leg) to pay by *DEBIT* card. I really begrudge this as I know that it only costs somewhere in the region of 30p to process a transaction. Strangely they manage to process the transaction for free if you're lucky enough to have an Electron card - peculiar as it costs the merchant roughly the same to process.
The cost for baggage in the hold was reasonable if a little on the high side but I accept that this does reflect the additional cost incurred by the airline.
The service at both airports was good - friendly and efficient. Unfortunately the same cannot be said on the aeroplane. On both legs the attitude of the staff seemed to be one of 'I'm doing you a favour by being here'. One member of staff made an announcement to the effect of 'If you need a hand lifting heavy bags into the lockers, don't ask because we an all-woman crew.' Not the level of service I would expect.
On a final note, the gin and tonic was terrible (and not cheap). Gin in plastic sachets not dissimilar to those you find at a service station with ketchup in.
Overall I will avoid at all costs. BA all the way.
I found the extra charges ridiculous who is going to go on holiday without a suitcase huh, even if it is only one between two, so why is it classed as extra. It is a case of captive audiences. When I arrived it took several minutes for the blood to start circulation as the seats were so close together and uncomfortable to boot, the staff were snooty and unhelpful, next time I visit my friends in Toulouse I will drive, I will not be using bmi baby again.