In the past I have ordered items from Boden and always been satisfied with their service. However, my opinion has now changed. I ordered a coat for my wife with a one week waiting time. The coat did not arrive. I 'phoned and was told that the item would be in stock within three days and would then be sent out to me. It did not arrive. I 'phoned again and was told by a different operator that she did not know where the coat was but suspected it was in final inspection. I then emailed James Malyon of Boden Customer Services who replied saying they would contact their Merchandising Dept and let me know when I could expect the coat. Surprise, surprise, 7 days later not another word from them. Incidentally, I live in England; this delay is not due to international shipping.
This coat was meant to be a birthday present, but that birthday has now passed by. What a way to treat a customer - appalling.
To reply as a company, please log in to your business account.
Hi Terry Thank you for your review. We are very sorry to hear of the problems with your recent order, and will do our best to make amends. If you would be kind enough to email your order number (or postcode) to email@example.com we will investigate. Once again we are very sorry for the disappointment caused, and look forward to hearing from you. Best wishes Boden Social Team