ordered up some good,s wich took 3 week's to turn up and one of the articles was also wrong,their is no phone number to contact them on and you get no replys from e mails,how ever the good's i did get were cheap.Also i ordered some goods from cheap supplements wich im lead to belive have the same owner again i had to wait weeks for my goods to arrive and got told numerous storys that the reason their was a dealy was because i ordred similar stuff from body source their computer stops the transaction incase it's fraud,come on Mike were not all idiot's,also i got an e mail saying i was getting a refund wich did not happen so i contacted master card who are now dealing with the situation.DO NOT USE
Goods not delivered, emails not replied to and no contact number available to call. Took my money ok though! My bank and fraud dept are on their case
Avoid like the plague!!
A big lesson on impulse buying on-line.
2 minutes of research would have prevented me from being turned over by these crooks.
edited 25/02/10. anyone not recieved goods go back to website and click 'contact us' link. i complained to sportsandsupplements and have just got my order delivered within 3 days!!!!!!!!!! ORDERED, NEVER RECEIVED ANYTHING. ALL E MAILS BOUNCE BACK, BUT FROM A COMPANY CALLED SPORTSANDSUPPLEMENTS WHICH COINCIDENTALY, IS THE SAME NAME AS THE COMPANY WHERE YOU ARE MEANT TO SEND RETURNS. ALSO THE SAME NAME AS A NEW WEBSITE THAT HAS APPEARED SELLING THE SAME STUFF. STRANGELY, THIS WEBSITE HAS NO WORKING TELEPHONE NUMBER EITHER AS IT WAS REMOVED A COUPLE OF WEEKS AGO. AS FOR REVIEWER 'JIM' SAYING THE STAFF WERE HELPFUL AND THE COMMENTS ON HERE A BIT SUSS, - JIM, PLEASE HELP US ALL OUT AND POST THE NUMBER YOU RANG THEM ON AS BOTH NUMBERS I HAVE ARE DISCONNECTED AND THERE IS NO CONTACT NUMBER AVAILABLE ANYWHERE ONLINE AND THE ADDRESS IS FOR A COMPLETELY DIFFERENT, UNCONNECTED FIRM.
I have used bodysource for over 1 and half years... have never had this problem with them before.... only until 26th JAN 2010... i placed my most recent order... no delivery of goods.... no reply to emails.... the tracking system constantly tells you they are sending your order to warehouse... NOTHING RECEIVED... luckily i paid by credit card and will hopefully be able to claim back from my credit card company. hope you all can take this review to heart.... and any news as to why they have done this... please post... as i am SHOCKED.
Ordered £60 worth of protein powder 3 weeks ago. Payment taken, email received confirming order, but no delivery. Have sent countless messages through website contact page and via personal email but all bounced back. No telephone number at all. Could not track package on site, nor City link website as suggested. Spoke to city link, never had a package for me. Checked companies house and found registered address for sport and supplement limited. So, MR CHRISTOPHER MARK KENNELLY if you are reading this, SORT YOUR FUC**NG LIFE AND YOUR WEBSITE OUT. If you cant handle running a business, leave it to the big boys. I'll be round very soon to collect my money.
Cant complain, every time i have went to collect anything i have needed its been there or a few days later due to supply and demand, always found the staff helpfull.
prices am happy with, like most sites some vary.
some of the comments on here area bit suspect.
I paid for my order £100 and have not seen any sign of it for nearly 6 weeks now. I have tried to contact the website through phone calls and e-mail with no reply. These people ar criminals. DO NOT USE THIS WEBSITE
Kevin found this review useful
ordered 2 lots of whey protein neally 4 wks ago and no sign of products. ive emailed and phoned them but no reply. got intouch with bank and they are going to sort it out and take it further for fraud. dont buy off these.
Kevin found this review useful
Horrible company unfortunately still in business, however they can't have that many orders this day, since their unacceptable behaviour (stealing peoples money!) are quickly rumouring all over the net. In these hard financial times and so many honest supplement companies, you DON'T want to give away these criminal scam artists your money. I had the same experience 1/2 year ago with ordering an out of stock product and they charged me anyway, lots of emails, and they don't respond. What would be the easiest way to have my money back, 1/2 year later? (I'm living in europe, though not UK)
Oh, and LOL at the "positive" ""reviews""...
I returned some tablets to this company by recorded delivery on the 10th May 2008. I actually have a copy of their directors signature and yet they have always refused to give me my money back. I am still considering legal action, as they should not be allowed to trade
Approximately 2.5 years ago, I place an order for about £130 worth of goods that never arrived. Despite numerous phone calls, emails and threats of legal action, no refund was ever given. After taking legal advice on the situation, was advised that small claims court was an option but it would be expensive and a waste of my time. I don't usually bother writing reviews of companies, but in this instance felt compelled to share my experience with others. I am aware that this happened some time ago, but having read some of the other reviews, it appears that this company is still at it's old tricks. I would consider this...you may well receive you order, but how will you feel if you don't and fail to get you money back?
Kevin found this review useful
I have had the misfortune of dealing with this lot twice. The first time delivery took 3 weeks and the order was wrong. Couldn't ever contact them as they don't answer the phone (at 6p per minute they keep you waiting in a queue). The second time I heard nothing for a week so tried emailing. They said they were out of stock but they had already charged my credit card - which is illegal as online retailers can only charge upon despatch. I asked for a refund which they said they would action and never did. I had to report them to Trading Standards and my bank opened a fraud case against them. I got my refund 2 weeks later. A mate at the gym had the same problem and he had to wait 6 weeks for his refund! I can't warn you strongly enough - don't touch them with a barge pole. They also trade under www.monstersupplementstore.co.uk because so many people stopped using bodysourceonline when word got out that they're a bunch of con artists. The real monstersupplements company even took them to court because they were worried people might associate them!
Kevin found this review useful
Hi guys after placing an order with this website with £80 worth of supplements, i felt like i had saved quiet a bit as there isnt any VAT on their products. Anyhow, i chose the next day delivery option, but the good did not arrive the next day,
I rang the customer service number and held for over an hour on two occasions. Clearly i had some doubts, and after browsing and coming across this site, i was even more concerned. I actually called up my credit card company to stop the transaction, but they said id have to wait 30 days for them to deliver the goods, only then will i be able to claim.
Today being the 2nd day, i actually had the parcel delievered, and all the items were there. Im really glad it turned out well for me, maybe they had all the items in stock, so they had it shipped out early.
I hope this helps you guys in making a decision to whether trust this company or not.
I cant say anything bad, as i have had the items delivered, but one thing is for certain, the lack of customer service and reponse, leaves much to be desired.
Good luck !!
STAY AWAY FROM THE JOKERS! 3 ORDERS AND FIRST TWO ARRIVED A WEEK LATE, THE LATEST ORDER HAS NOT ARRIVED, NO REPLY ON EMAIL AND NO ANSWER ON THE PHONE, I WOULD NOT RECOMEND THIS COMANY TO ANYONE, THEY SEEM TO BE A PART OF MONSTER SUPPLEMENTS, EXACTLY THE SAME WEB LAYOUT AND PRICES, STAY WELL CLEAR THEY WILL RIP YOU OFF! I AM NOT A COMPETITOR, WHICH WILL BE THEIR EXCUSE IF YOU DO SOMEHOW HAVE CORRESPONDANCE, JUST TRY AND CALL THE NUMBER, EVEN IF YOU STAY ON HOLD FOR 30MINS WHEN IT SAYS YOUR NEXT IN LINE I CAN GUARANTEE THEY WILL NOT ANSWER! COWBOYS.
Excellent no problems with bodysourceonline in my 8 experiences buying online.
ordered once before was ok, recently order large order which never arrived, no answer on phone, email or web contact us form after investigation found no company number or name on companies house and a lot of bad reviews with the same problems! Also found out that www.monstersupplementsstore.co.uk is the same cowboy outfit!!! Do yourselves a favour, stay clear and warn friends as they advertise cheap prices which are tempting but the goods never arrive!
Buy often from Bodysourceonline, train 4 x per week and need mu spps to keep me going. Body Sourceonline has not let me down with delivery or prices. The only thing iI would agree with is delivery speed as I was one day late. But in my oppinion this is not always the online companies fault as I work 9 -5pm and often need to rely on a neighbour. Prices are excellent - happy training!
I Orded over 80 pounds of stuff and PAYED 6 pounds for next day delivery, never got my order. they never answer the phone or your emails. be very carefull. if you dont belive the bad feed back ABOUT this website just try ringing or emailing them first before placing your oder, and i bet you dont get an answer. AVIOD WITH ALL COSTS.
And DO NOT belive the good feed back you see because they write it themselfs.
I came accross this website over a month ago and have had 2 orders to date. I have yet to see any prices this good on any online supplement store on google, no porblems to date just great savings and delivery was 3 days instead of 2. I am very happy with the service and products that I got.
No damage and packed very well which is not normaly the case with online supplement stores I have used in the past, especially with the glass vitamin products.
You really need to check out the products and the service for yourself. Also if the delivery fee is really that hard to take and you stay in or around Glasgow this company has a massive warehouse and trade counter on London Rd next to City Plumbing, The trade counter staff are excellent and very helpful and will normaly give you an additional discount.
Its not called Bodysource online it is called Wholesalesupplement group, which I think is part of a big organisation with the looks of things.
Not always convenient for me to get to as I stay in Linwood but if you can get there grab the address from the contact us page on the web site and visit directly to save more money.
Not a tight bugger but given most people are banging on complaining about a delivery fee, this is always an alternative option if you live in or around Glasgow.
grant ward found this review useful
Company offer next day delivery. Took just over a week. Were out of stock on 2 items. Customer service is non existant. I got an e-mail advising to call them to agree what to do re out of stock items. 5 Days of holding in a que for over 2 hours a time...Gave up. I replied back to their E-mail...Hard work to get a reply...They could so much better but dont seem to be able to...Oh yeah..this is my second order...The first order took a week but they gave me a prvialidge card for a 10% discount...Im the idiot as thought this time would be better!
Peter found this review useful
Ive had the same problems! I order off them before and always recived my stuff, although it was never on time! This time i ordered i was told it was out of stock and i had to wait 10-14 days, which I did. Then I was told there was a 2-3 day delay on 3 different occassions after that. Now 3 un answered emails and several pointless phonecalls later, ive realised i wont be getting my package. AVOID THEM!!
Ordered from Monstersupplements store which is billed as body source online. Never recieved goods, despite them promising a refund. Avoid at all cost! Scammers, there are many people who have had major issues with them.
A month and a half after the order has been made and several new dates of delivery I realized that have been scammed. last time instead of making general excuses they became quite rude. I asked them twice to give me their address which is not on their website which never happened for obvious reasons. When I challenged them about so many negative reviews they replied that it were their competitors. I'm not their competitor but a customer and my story repeats many more - big order, a month and a half later no product. Will see if I can bring them through small claims court. I know it's a hassle but somebody has to do it. Writing a review is not enough because they keep scamming their customers. My lesson is - always read the reviews, make sure their address and tel.nr. - which answers - is on the website. I'm afraid to think how much money they have pocketed already.
DO NOT order from this company as u will have big problems receiving ur goods and trouble getting in contact with them as they never answer the phone and charge premium rates for calls. I ordered 3 different products and one was retailed on a special offer of 2 cellmass for £50 or 1 for £27.99. i ordered the 2 for £50 and 2 other products totalling £112 and on top of that i was charged £6 for next day delivery despite the website claiming you receive free delivery on orders over £100. i phoned at the end of the next day to see where my delivery was and got no answer and i phoned several times per day for 7DAYS!! still no answer! eventually after 8 days i received my products minus one of the 2 cellmass i was due and when i looked at the website the offer had conveniantly removed and it was not listed on my invoice as a special deal. the invoice read i had been charged £50 for 1 cellmass which is about £15 over the average retail price. i tried calling again for several days and the phone was never answered i also emailed but was never replied to. to summarise i was i victim of fraudulent activity by this company and if u check other reviews on other sites u will find a whole list of people who have had the same problem with this cowboy company. in the end i gave up and took the loss as a lesson to be learned and check reviews before i buy anything online again.
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