boohoo.com reviewed by

Aarhus, DK

34 Reviews

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I'm happy with my purchases

I had no problems with Boohoo - The shipping was sort of long but I don't live in the UK so that is very acceptable. However the quality is what you pay for - The dress I recived had studs on, and these fell of, som during shipping and other the first time i put it on, but I sewed them on myself the 2nd time, and now there's no problem with it, also the cardigan i recived had a little hole in it. The quality is not amazing but that is what you expect from the price you pay - Overall I got what I ordered within good time, and no problems were bigger than I could not fix them myself.
    boohoo.com
    TrustScore 7.9 / 10
    92,770 Reviews

    Reply from boohoo.com

    Thank you for your review Celine.

    Please accept my apologies that you received faulty items. While we do not offer free returns for orders outside of the UK, we are open to receiving returns that are faulty and do offer to pay for the return postage if the item(s) are found to be faulty once received back into our warehouse and inspected.

    As you have advised that you have made the repairs to the items, we would unfortunately not be able to offer this any longer, however I would suggest contacting our customer services team at customerservices@boohoo.com with your order number and detailing the issues that you have had. If you decide to do this, please ensure that you mention this review and the response I have provided and we would be happy to offer you a discount code to be used on a future order.
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